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Management of Complaints and Other Feedback by the Department of Veterans Affairs
- Tabled Date:
- Thursday 3rd May 2012
- Report Number:
- 32
- Portfolio:
- Defence
- Department:
- Department of Veterans' Affairs
The audit objective was to assess the effectiveness of the Department of Veterans’ Affairs management of complaints and other feedback to support service delivery. The audit criteria were that DVA has:
- a well-designed framework for managing complaints and other feedback;
- effective processes and practices to manage complaints; and
- appropriately analysed complaints to inform service delivery.
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Establishment and Use of Procurement Panels
- Tabled Date:
- Tuesday 1st May 2012
- Report Number:
- 31
- Portfolio:
- Across Agencies
- Department:
- Australian Securities and Investments Commission, Department of Broadband, Communications and the Digital Economy and the Department of Foreign Affairs and Trade
The objective of the audit was to assess the extent to which FMA Act agencies’ establishment and use of procurement panels supported value for money, efficiency and effectiveness in procurement. The objective of the audit was to assess the extent to which FMA Act agencies’ establishment and use of procurement panels supported value for money, efficiency and effectiveness in procurement.
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Fighting Terrorism at its Source
- Tabled Date:
- Thursday 19th April 2012
- Report Number:
- 30
- Portfolio:
- Attorney General
- Department:
- Australian Federal Police
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Administration of the Australia Network Tender
- Tabled Date:
- Tuesday 3rd April 2012
- Report Number:
- 29
- Portfolio:
- Foreign Affairs and Trade
- Department:
- Department of Foreign Affairs and Trade, Department of Broadband, Communications and the Digital Economy and Department of the Prime Minister and Cabinet
The audit objective was to report on the administration of the Australia Network tender process and to identify lessons learned from the conduct of the process to inform future procurement activities.
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Quality On Line Control for Centrelink Payments
- Tabled Date:
- Thursday 29th March 2012
- Report Number:
- 28
- Portfolio:
- Human Services
- Department:
- Department of Human Services
The objective of the audit was to assess the effectiveness of Centrelink’s QOL control, which supports the integrity of payments administered by DHS on behalf of the Australian Government.
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Establishment, Implementation and Administration of the Bike Paths Component of the Local Jobs Stream of the Jobs Fund
- Tabled Date:
- Tuesday 20th March 2012
- Report Number:
- 27
- Portfolio:
- Infrastructure and Transport
- Department:
- Department of Regional Australia, Local Government, Arts and Sport and Department of Infrastructure and Transport
The objective of this audit was to assess the efficiency1 and effectiveness of the establishment, implementation and administration of the bike paths component of the Local Jobs stream of the Jobs Fund. A particular focus was on the establishment of program objectives and the extent to which approved grants have demonstrably contributed to the cost-effective achievement of those objectives. The audit approach has been influenced by recent audits of grants administration which have emphasised the importance of transparent and accountable grant decision-making processes to the cost effective achievement of stated program objectives, and having regard for recent government decisions to enhance the framework applying to the administration of grants.
[1] As an economic stimulus program, efficiency was assessed with particular attention to whether the application, assessment, decision-making and funding agreement processes were undertaken in a timely manner. This emphasis was consistent with the criterion adopted by the Government for the design of the stimulus packages established in response to the global financial crisis (see further at paragraph 4.20 of the audit report).
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Capacity Development for Indigenous Service Delivery
- Tabled Date:
- Thursday 9th February 2012
- Report Number:
- 26
- Portfolio:
- Families, Housing, Community Services and Indigenous Affairs
- Department:
- Department of Families, Housing, Community Services and Indigenous Affairs, Department of Education, Employment and Workplace Relations and Department of Health and Ageing
The objective of the audit was to assess the extent to which FaHCSIA, DEEWR and DoHA seek to reduce service delivery risks posed by capacity constraints in Indigenous organisations.
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Administration of Project Wickenby
- Tabled Date:
- Thursday 9th February 2012
- Report Number:
- 25
- Portfolio:
- Treasury
- Department:
- Australian Taxation Office, Australian Crime Commission and Australian Federal Police
The objective of the audit was to assess the effectiveness of the Project Wickenby taskforce in making Australia unattractive for international tax fraud and evasion by detecting, deterring and dealing with the abusive use of secrecy havens by Australian taxpayers.
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Administration of Government Advertising Arrangements: March 2010 to August 2011
- Tabled Date:
- Wednesday 8th February 2012
- Report Number:
- 24
- Portfolio:
- Across Agencies
- Department:
- Across Agencies
The audit objectives were:
- to assess the effectiveness of the revised certification process in promoting compliance of government advertising campaigns (campaigns) with the March 2010 Guidelines on Information and Advertising Campaigns by Australian Government Departments and Agencies (2010 Guidelines);
- to assess the effectiveness of agency administration in developing campaigns and implementing key processes against the requirements of the campaign advertising framework;
- to assess the effectiveness of Finance’s administration of the campaign advertising framework; and
- to assess the effect on campaigns of an exemption from the 2010 Guidelines.
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Administration of the National Greenhouse and Energy Reporting Scheme
- Tabled Date:
- Tuesday 7th February 2012
- Report Number:
- 23
- Portfolio:
- Climate Change and Energy Efficiency
- Department:
- Department of Climate Change and Energy Efficiency
The objective of the audit was to assess the effectiveness of the Department of Climate Change and Energy Efficiency’s implementation and administration of the National Greenhouse and Energy Reporting Scheme.
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