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Management of Customer Debt

Tabled Date:
Monday 2nd August 2004
Report Number:
4
Portfolio:
Treasury
Department:
Centrelink

The audit assessed whether Centrelink effectively manages customer debt, excluding debt relating to Family Tax Benefit, consistently across its network, ensuring integrity of payments made on behalf of the Department of Family and Community Services (FaCS). The audit assessed five components of Centrelink's debt management processes, including administration, prevention, identification, raising and recovery.


Download 2004-05 Audit Report No. 4
Audit brochure