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National Partnership Agreement on Remote Service Delivery

Tabled Date:
Tuesday 19th June 2012
Report Number:
Families, Housing, Community Services & Indigenous Affairs
Department of Families, Housing, Community Services and Indigenous Affairs

The objective of the audit was to assess the effectiveness of FaHCSIA’s management of the Australian Government’s responsibilities under the NPARSD. In this respect the ANAO considered whether:

  • planning processes enabled effective establishment of the remote service delivery model;
  • implementation of the key elements of the remote service delivery model effectively addressed the quality and timing requirements of the NPARSD; and
  • performance measurement systems were developed to enable the parties to the agreement to assess whether the NPARSD objectives are being met.

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