The Child Support Program's Management of Feedback

Tabled Date:: Thursday 31st May 2012
Report Number:: 37
Portfolio:: Human Services
Department:: Department of Human Services

The objective of the audit was to examine the effectiveness of CSP’s feedback management system. CSP’s performance was assessed against the following criteria:

CSP has appropriate channels to collect customer feedback;
CSP effectively manages and resolves complaints; and
CSP accurately reports on customer feedback, and analyses the information to improve aspects of child support administration.

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