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The Child Support Program's Management of Feedback

Tabled Date:
Thursday 31st May 2012
Report Number:
Human Services
Department of Human Services

The objective of the audit was to examine the effectiveness of CSP’s feedback management system. CSP’s performance was assessed against the following criteria:

  • CSP has appropriate channels to collect customer feedback;
  • CSP effectively manages and resolves complaints; and
  • CSP accurately reports on customer feedback, and analyses the information to improve aspects of child support administration.

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