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The complete list of Audit Reports since 1997/1998 is available via this page. For hard copies of Audit Reports produced prior to 1997, please contact ANAO Publications via email or telephone 02 6203 7505.

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  • Management of the Multicultural Servicing Strategy for the Delivery of Centrelink Services

    Tabled Date:
    Monday 18th June 2012
    Report Number:
    42
    Portfolio:
    Human Services
    Department:
    Department of Human Services

    The objective of the audit was to assess the effectiveness of the management of the MSS for the delivery of Centrelink services. The management of the MSS was assessed against the following criteria:

    • there are effective planning arrangements to identify and address the evolving needs of DCALB customers;
    • service delivery arrangements meet the current needs of DCALB customers; and
    • there are effective performance monitoring and reporting arrangements which are used to improve service delivery.

    Around 20 per cent of the people receiving Centrelink services are identified as being from a diverse cultural and linguistic background (DCALB). DHS’ Multicultural Servicing Strategy (MSS) sets out the approach for delivering Centrelink services to DCALB customers. The MSS has four main components — Language Services, the Multicultural Services Officer program, Stakeholder Engagement Strategies and Employee Support Tools and Strategies.


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  • National Partnership Agreement on Literacy and Numeracy

    Tabled Date:
    Thursday 14th June 2012
    Report Number:
    41
    Portfolio:
    Education, Employment and Workplace Relations
    Department:
    Department of Education, Employment and Workplace Relations

    The audit objective was to assess the effectiveness of DEEWR’s administration of the National Partnership Agreement on Literacy and Numeracy (LNNP). The three high-level audit criteria used to form a conclusion examined the extent to which DEEWR:

    • established sound administrative and payment arrangements consistent with government policy, including through its negotiation of bilateral agreements, implementation plans and reform targets;
    • properly managed administrative and payment arrangements; and
    • effectively monitored and reported on delivery and outcomes.


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  • Interpretative Assistance for Self Managed Superannuation Funds

    Tabled Date:
    Friday 8th June 2012
    Report Number:
    40
    Portfolio:
    Treasury
    Department:
    Australian Taxation Office

    The objective of the audit was to assess the effectiveness of the ATO’s management of its interpretative assistance activities for SMSFs.


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  • Management of the National Solar Schools Program

    Tabled Date:
    Thursday 7th June 2012
    Report Number:
    39
    Portfolio:
    Climate Change and Energy Efficiency
    Department:

    The objective of the audit was to assess the effectiveness of the design and management of the National Solar Schools Program (NSSP), including demonstrated progress towards achieving the program’s objectives.


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  • Administration of the Private Irrigation Infrastructure Operators Program in New South Wales

    Tabled Date:
    Tuesday 5th June 2012
    Report Number:
    38
    Portfolio:
    Sustainability Environment Water Population and Communities
    Department:
    Department of Sustainability, Environment, Water, Population and Communities

    The objective of the audit was to assess the effectiveness of DSEWPaC’s administration of PIIOP, including the acquisition of water access entitlements and progress towards achieving the program’s objectives.


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  • The Child Support Program's Management of Feedback

    Tabled Date:
    Thursday 31st May 2012
    Report Number:
    37
    Portfolio:
    Human Services
    Department:
    Department of Human Services

    The objective of the audit was to examine the effectiveness of CSP’s feedback management system. CSP’s performance was assessed against the following criteria:

    • CSP has appropriate channels to collect customer feedback;
    • CSP effectively manages and resolves complaints; and
    • CSP accurately reports on customer feedback, and analyses the information to improve aspects of child support administration.


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  • Development and Approval of Grant Program Guidelines

    Tabled Date:
    Wednesday 30th May 2012
    Report Number:
    36
    Portfolio:
    Finance and Deregulation
    Department:
    Department of Finance and Deregulation

    The objective of the audit was to assess the implementation and effectiveness of the enhanced grants administration requirements relating to the development and approval of new grant guidelines and revision of existing grant guidelines.


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  • Indigenous Early Childhood Development. New Directions: Mothers and Babies Services

    Tabled Date:
    Tuesday 29th May 2012
    Report Number:
    35
    Portfolio:
    Health and Ageing
    Department:
    Department of Health and Ageing

    The objective of the audit was to examine the effectiveness of the Department of Health and Ageing’s administration of New Directions. In this respect the ANAO considered whether:

    • planning processes were developed to support the program’s objectives and rationale;
    • implementation arrangements were clearly defined and aligned to the objectives of the program; and
    • robust performance management arrangements had been established and were in use by the department.


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  • Upgrade of the M113 Fleet of Armoured Vehicles

    Tabled Date:
    Thursday 24th May 2012
    Report Number:
    34
    Portfolio:
    Defence
    Department:
    Department of Defence, Defence Materiel Organisation

    The objective of the audit was to assess the progress of the M113 Upgrade Project (Defence Project: Land 106), including progress in the development of operational capability resulting from the introduction of the upgraded vehicles into service. The high-level audit criteria used to assess the project’s progress and Defence’s effectiveness in administering the M113 Upgrade Project were:

    • the degree to which the schedule for the production and delivery of upgraded M113 vehicles to Defence had been recovered in accordance with Defence’s response to the 2008–09 audit report and contractual requirements, as negotiated over the life of the contract;
    • Defence’s measurement and allocation of the total cost of the upgrade project; and
    • the development of capability arising from the upgrade project.


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  • Management of ePassports

    Tabled Date:
    Tuesday 22nd May 2012
    Report Number:
    33
    Portfolio:
    Foreign Affairs and Trade
    Department:
    Department of Foreign Affairs and Trade

    The objective of the audit was to assess the effectiveness of DFAT's implementation of biometric technology to meet international requirements for enhanced passport security. In particular, the audit examined whether:

    • Australian ePassports meet international requirements, and coordination with Australian stakeholders is effective;
    • Australian biometric passport technology is fit for purpose and has enhanced passport security;
    • personal data on the passport microchip is secure and DFAT maintains an appropriate focus on both protecting privacy and client satisfaction; and
    • arrangements are in place to evaluate the effectiveness of the ePassport and to monitor risks.


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