Performance overview

Australian Government agencies, including the ANAO, must measure their planned and actual performance in achieving their outcomes as set out in the annual Portfolio Budget Statements. Outcomes are the impacts on the Australian community of actions by the government.

For 2008–09, agencies are required to identify the output groups that contributed to their outcomes; from 2009–10, reporting will be by program, rather than by outputs.

Performance measures are specified in the ANAO’s 2008–09 Portfolio Budget Statements for each of our three output groups:

  • Output Group 1—Performance Audit Services
  • Output Group 2—Information Services
  • Output Group 3—Assurance Audit Services.

This section presents the scorecard from our Portfolio Budget Statements and Business Plan, which applies to all outputs (see Table 1). Subsequent sections describe the performance of the three output groups.

Table 1: Indicators and targets common to outcomes 1 and 2

Performance indicators

2008–09 target

2008–09 result

Parliament acknowledges the value of the ANAO contribution.

90% value role of ANAO.

94% of parliamentarians surveyed expressed satisfaction with ANAO products and services.a

Public sector entities acknowledge the value added by ANAO products and services.

90% value role of ANAO.

Assurance Audit Services: 90%.b

Performance Audit Services: 83%.c

JCPAA’s general satisfaction with the overall quality, timeliness and coverage of the ANAO’s products and services.

High standard of satisfaction.

JCPAA survey responses indicate a very high level of satisfaction with ANAO’s work, with all members expressing overall satisfaction and 71%
very satisfied.a

a Parliamentary Survey, January 2009 (next survey due for completion second half of 2008).

b AAS Client Survey, March 2009.

c PAS Client Survey, August 2009.