Appendix D — Acknowledgments

The ANAO would like to thank the following people and their staff for participating in interviews, which have informed the development of this Better Practice Guide. Their positions occupied are those at the time the interviews were conducted.

Mr Garry Banks AO, Chair, Productivity Commission;

Ms Lynelle Briggs, Public Service Commissioner, Australian Public Service Commission;

Mr Michael Carmody AO, Chief Executive Officer, Australian Customs and Border Protection Service;

Mr Greg Farr, Chief Information Officer, Department of Defence;

Dr Jeff Harmer AO, Secretary, Department of Families, Housing, Community Services and Indigenous Affairs;

Mr Tony Hindmarsh, Director-General Change and Assurance, Defence Materiel Organisation;

Ms Carolyn Hogg, Deputy Chief Executive, Centrelink;

Mr Simon Lewis PSM, Deputy Secretary, Department of Finance and Deregulation;

Mr Ewen McDonald, Deputy Secretary, Department of Education, Employment and Workplace Relations;

Mr Andrew Metcalf, Secretary, Department of Immigration and Citizenship;

Mr Terry Moran AO, Secretary, Department of the Prime Minister and Cabinet;

Ms Susan Page, Deputy Secretary, Department of Finance and Deregulation;

Mr Mark Paterson AO, Secretary, Department of Industry, Innovation, Science and Research;

Mr Finn Pratt PSM, Chief Executive Officer, Centrelink;

Mr Nigel Ray, Deputy Secretary, Department of the Treasury;

Ms Jenny Thompson, Director Performance and Recognition, Australian Taxation Office;

Ms Ann Steward, Australian Government Chief Information Officer, Australian Government Information Management Office, Department of Finance and Deregulation; and

Mr Martin Stewart-Weeks, Director Public Sector Business Solutions Group, CISCO Systems Australia Pty Ltd.

The ANAO would also like to thank the following people and their staff for contributing to the development and clearance of the ten case studies, which form part of this Better Practice Guide.

Ms Liz Atkins, General Manager, Regulatory Policy, AUSTRAC;

Mr Greg Dark, First Assistant Commissioner, Australian Taxation Office;

Mr Phil Gallagher, Manager, Retirement and Intergenerational Modelling Unit, The Treasury;

Ms Kath Murphy, Concept Area Coordinator, Concept Team, Business Process Design Branch, Centrelink;

Ms Susan Pitt, Acting Director, Media and Communications, Standard Business Reporting, The Treasury;

Ms Trish Porter, General Manager, ICT Systems Branch, Department of Innovation, Industry, Science and Research;

Mr David Powell, Business Manager, Place Based Services Program, Centrelink;

Mr John Vandeloo, Manager National Breeding and Development Centre — Detector Dog Program, Australian Customs and Border Protection Service; and

Mr Mike Whelan, Deputy Chief Executive — Operations, CSIRO.

The ANAO would like to acknowledge the contributions of Dr Mark Matthews and Dr Chris Lewis, Centre for Policy Innovation, The Australian National University, to the literature review which informed the development of this Better Practice Guide.

The preparation of the draft material for the Better Practice Guide was undertaken by Mr Grahame Cook PSM, Director, Grahame Cook Consulting Pty Ltd in collaboration with Dr Mark Matthews and Mr Stephen Irwin in close consultation with the ANAO.

 

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