This supplement to the Australian National Audit Office’s Better Practice Guide Innovation in the Public Sector: Enabling Better Performance, Driving New Directions sets out details of 10 case studies used in the ANAO’s Better Practice Guide.

The detailed case study materials provided by agencies explore issues in public sector innovation across the range of public sector activities. The case studies deal with policy development, program delivery, regulatory approaches, use of technology, organisational innovation and provision of new or enhanced services.

The materials set out key aspects of the initiative’s stimulus and development, testing, implementation, checking and adjustment. The means involved in disseminating information throughout the various processes are also canvassed.

In highlighting key observations and lessons learned, the agencies’ detailed materials provide an instructive resource to appreciate the practical ways in which innovation stemmed from essential pre-conditions and was fostered and shaped by processes over time.

The case studies set out in this supplement are:

• Australian Customs and Border Protection Service’s Detector Dog Program;
• Australian Transactions Reports and Analysis Centre;
• Australian Taxation Office’s E-Tax Initiative;
• Centrelink’s Concept Office;
• Centrelink’s Place Based Services Initiative;
• Commonwealth Scientific and Industrial Research Organisation’s National Research Flagships Initiative;
• Council of Australian Governments;
• Department of Innovation, Industry, Science and Research’s VANguard E-Authentication Service;
• The Treasury’s Standard Business Reporting; and
• The Treasury’s Intergenerational Report.

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