• Contents
• Foreword
• 1. Introduction
  • 1.1 Innovation in the public sector context
  • 1.2 Types of innovation and the benefits
  • 1.3 Drivers for innovation
  • 1.4 Private and public sector innovation
  • 1.5 Public sector legislative and accountability framework
  • 1.6 Innovation and risk management
  • 1.7 The Australian National Audit Office and innovation in the public sector
  • 1.8 The Guide's focus, methodology and logic
• 2. Essential pre-conditions for innovation
  • 2.1 Leadership: culture, corporate strategy and human capital
  • 2.2 Leadership: at all levels
  • 2.3 Knowing your business
  • 2.4 Focussing on the important
  • 2.5 Organisational capability and agility
  • 2.6 Incentives and rewards
  • 2.7 Key lessons
• 3. An innovation process model
  • 3.1 A model for managing innovation
  • 3.2 ‘Fit for purpose' — applying the model
  • 3.3 ‘Fit for purpose' — governance arrangements
• 4. Develop options and solutions
  • 4.1 Understand the need, problem or opportunity
  • 4.2 Think outside the current paradigm
  • 4.3 Assess the options to develop effective solutions
  • 4.4 Key lessons
• 5. Implement
  • 5.1 Prepare an implementation strategy
  • 5.2 Consider transitional arrangements
  • 5.3 Monitor the transition
  • 5.4 Key lessons
• 6. Check and evaluate
  • 6.1 Prepare an evaluation strategy
  • 6.2 Monitor short-run uptake and impact
  • 6.3 Evaluate longer-run outcomes
  • 6.4 Key lessons
• 7. Adjust and disseminate
  • 7.1 Reconsider aspirations and objectives
  • 7.2 Build on experience and success
  • 7.3 Prepare for the next development cycle
  • 7.4 Key lessons
• 8. Across-boundary innovation
  • 8.1 Further challenges and opportunities
  • 8.2 Cross–portfolio coordination
  • 8.3 Whole-of-government dimensions
  • 8.4 International collaboration and standards
  • 8.5 Non-government expertise
  • 8.6 Key lessons
• 9. A transition to a new era of innovation in the public sector
  • 9.1 A stronger innovation culture
  • 9.2 An open innovation approach
  • 9.3 Placing the citizen at the centre
  • 9.4 New opportunities through technology
  • 9.5 Aspirations for the future
• Appendix A — Selected case studies
• Appendix B — Summary of the literature review
• Appendix C — Key themes from interviews
• Appendix D — Acknowledgments
• Quick reference guide

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Supplement: A Review of the Literature

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Supplement: Case Studies

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