• Foreword
  • Cover and copyright
  • Foreword
  • Table of contents
• Introduction
  • Coverage and terminology
  • Structure of the Guide
• 1. Contracting in the Public Sector
  • 1.1. Introduction
  • 1.2. Legal and policy framework
  • 1.3. Common issues in contracting
  • Appendix 1.1 Summary of relevant legislation and policies
• 2. Developing the Contract
  • 2.1. Introduction
  • 2.2. Identify and manage risks
  • 2.3. Obtain senior management commitment and involvement
  • 2.4. Identify resource needs
  • 2.5. Identify and assign responsibilities
  • 2.6. Obtain stakeholder input
  • 2.7. Draft the contract
  • 2.8. Define contract deliverables
  • 2.9. Establish a performance management regime
  • 2.10. Develop a contract management plan
  • 2.11. Keep records
  • 2.12. Behave ethically
  • Appendix 2.1 Common contract provisions
  • Example contract assessment
  • Example risk assessment and treatment plan: contract development stage
  • Actions and responsibilities matrixes
  • Key actions and responsibilities matrix: contract development
  • Measuring performance checklist
• 3. Formalising the Contract
  • 3.1. Introduction
  • 3.2. Identify and manage risks
  • 3.3. Identify and assign responsibilities
  • 3.4. Conduct contract negotiations
  • 3.5. Cancelling a procurement
  • 3.6. Awarding the contract
  • 3.7. Debrief tenderers
  • 3.8. Address any complaints
  • 3.9. Keep records
  • 3.10. Behave ethically
  • Key actions and responsibilities matrix: formalising the contract
• 4. Entity Arrangements for Managing Contracts
  • 4.1. Introduction
  • 4.2. Identify and manage risks
  • 4.3. Communicate with stakeholders
  • 4.4. Establish and sustain contract management capability
  • 4.5. Establish systems and procedures
  • 4.6. Management reporting on contracting activity
  • 4.7. Quality assurance of contracting activities
  • 4.8. Managing panel arrangements
• 5. Managing the Contract
  • 5.1. Introduction
  • 5.2. Identify and manage risks
  • 5.3. Identify and involve stakeholders
  • 5.4. Manage relationships
  • 5.5. Identify and access the skills and experience required
  • 5.6. Identify and assign responsibilities
  • 5.7. Manage contract start-up
  • 5.8. Administer the contract
  • 5.9. Manage contractor performance
  • 5.10. Manage contract variations
  • 5.11. Manage contract extension options
  • 5.12. Manage contract disputes
  • 5.13. Keep records
  • 5.14. Behave ethically
  • Example risks and risk treatments: contract management phase
  • Key actions and responsibilities matrix: managing the contract
  • Understanding the contract action list
• 6. Ending the Contract
  • 6.1. Introduction
  • 6.2. Identify and manage risks
  • 6.3. Finalise administrative requirements
  • 6.4. Manage transition arrangements
  • 6.5. Evaluate contract performance
  • 6.6. Lessons learned
  • 6.7. Keep records
  • Appendix 6.1: Ways contracts can be ended
  • Key actions and responsibilities matrix: ending the contract
• Managing the contract checklist
• Example contract management plan for simple procurements
• Example contract management plan for large/complex procurements
• Abbreviations
• References

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