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Performance audit reports

Performance audit reports

Our performance audit work contributes to improved public sector administration and accountability through objective reporting on the performance of Australian Government programs and entities.

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Year published

  • 2020–21 1
  • 2019–20 2
  • 2018–19 5
  • 2017–18 3
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  • 2015–16 5
  • 2014–15 5
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Activity

  • Service delivery 10
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  • Procurement 1

This page lists completed performance audit reports. View all performance audits in-progress.

87 items found
103060120
Type of content 
Performance audit  (Auditor-General Report No. 10 of 2020–21)
Published: Thursday 24 September 2020
Published

System Redevelopment — Managing Risks While Planning Transition

The audit objective was to assess whether Services Australia appropriately managed risks to operating the current welfare payment system and appropriately prepared to transition to the future system.

Expand
Entity 
Services Australia
Contact 

Please direct enquiries through our contact page.

Activity 
Asset management & sustainment
Sector 
Human Services
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 32 of 2019–20)
Published: Thursday 16 April 2020
Published

Value for Money in the Delivery of Official Development Assistance through Facility Arrangements

The objective of this audit was to examine the Department of Foreign Affairs and Trade’s (DFAT’s) achievement of value for money objectives in the delivery of Official Development Assistance (aid) through facility arrangements.

Expand
Entity 
Department of Foreign Affairs and Trade (DFAT)
Contact 

Please direct enquiries through our contact page.

Activity 
Procurement
Sector 
Aid
Foreign Affairs
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 30 of 2019–20)
Published: Thursday 2 April 2020
Published

Bilateral Agreement Arrangements Between Services Australia and Other Entities

The objective of this audit was to examine the effectiveness of bilateral agreement arrangements between Services Australia and other entities.

Expand
Entity 
Across Entities
Contact 

Please direct enquiries through our contact page.

Activity 
Governance
Sector 
Agriculture
Cross Government
Environment
Human Services
Social Services
Veterans' Affairs
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 28 of 2018–19)
Published: Thursday 21 February 2019
Published

Management of Smart Centres’ Centrelink Telephone Services — Follow-up

The objective of the audit was to examine the extent to which the Department of Human Services (Human Services) has implemented the recommendations made by the Australian National Audit Office (ANAO) in Auditor-General Report No. 37 of 2014–15 Management of Smart Centres’ Centrelink Telephone Services; as well as Human Services’ performance against call wait time and call blocking metrics.

Expand
Entity 
Department of Human Services
Contact 

Please direct enquiries through our contact page.

Activity 
Service delivery
Sector 
Human Services
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 16 of 2018–19)
Published: Thursday 13 December 2018
Published

Implementation of the Australian Government’s Workplace Bargaining Framework

The objective of this audit was to assess the Australian Public Service Commission’s and selected entities’ implementation of the Australian Government’s Workplace Bargaining Framework.

Expand
Entity 
Across entities (listed below)
Contact 

Please direct enquiries through our contact page.

Activity 
Governance
Sector 
Agriculture
Finance
Foreign Affairs
Health
Human Services
Prime Minister & Cabinet
Trade
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 15 of 2018–19)
Published: Thursday 6 December 2018
Published

Human Services’ Compliance Strategies

The objective of this audit was to assess whether Human Services has an effective high-level compliance strategy for administered payments made under the Centrelink and Medicare programs. 

Expand
Entity 
Department of Human Services
Contact 

Please direct enquiries through our contact page.

Activity 
Governance
Sector 
Human Services
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 13 of 2018–19)
Published: Thursday 29 November 2018
Published

Disability Support Pension — Follow-on Audit

The objective of this audit was to examine if Social Services and Human Services drive improvements in the Disability Support Pension program using data and information from multiple sources, including agreed Auditor-General and parliamentary committee recommendations. 

Expand
Entity 
Department of Human Services; Department of Social Services
Contact 

Please direct enquiries through our contact page.

Activity 
Service delivery
Sector 
Human Services
Social Services
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 10 of 2018–19)
Published: Monday 5 November 2018
Published

Design and Implementation of the Quality Framework

The objective of the audit was to assess the effectiveness of the design and implementation of the Department of Human Services' Quality Framework.

Expand
Entity 
Department of Human Services
Contact 

Please direct enquiries through our contact page.

Activity 
Governance
Sector 
Human Services
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 35 of 2017–18)
Published: Tuesday 17 April 2018
Published

Management of Special Appropriations

The audit objective was to examine entity compliance with regulatory requirements for the establishment and ongoing management of special appropriations.

Expand
Entity 
Department of Finance; Department of Social Services; Department of Industry, Innovation and Science; Department of Human Services
Contact 

Please direct enquiries through our contact page.

Activity 
Governance
Sector 
Finance
Human Services
Industry
Science
Social Services
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 22 of 2017–18)
Published: Tuesday 19 December 2017
Published

Administration of Medicare Electronic Claiming Arrangements

The objective of the audit was to assess the effectiveness of Medicare electronic claiming arrangements, including an assessment of the extent to which claiming and processing efficiencies for the Government, health professionals and Medicare customers have been achieved.

Expand
Entity 
Department of Human Services
Contact 

Please direct enquiries relating to reports through our contact page. 

Activity 
Service delivery
Sector 
Human Services
Social Services
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 14 of 2017–18)
Published: Tuesday 31 October 2017
Published

The Design and Implementation of the Community Development Programme

The objective of the audit was to assess the effectiveness of the transition of the Remote Jobs and Communities Programme to the Community Development Programme, including whether the Community Development Programme is well designed and administered effectively and efficiently.

Expand
Entity 
Department of the Prime Minister and Cabinet; Department of Employment; Department of Human Services
Contact 

Please direct enquiries relating to reports through our contact page.

Activity 
Service delivery
Sector 
Employment
Human Services
Prime Minister & Cabinet
Social Services
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 59 of 2016–17)
Published: Tuesday 27 June 2017
Published

myGov Digital Services

The objective of the audit was to assess the effectiveness of the Department of Human Services’ implementation of myGov as at November 2016.

Expand
Entity 
Department of Human Services; Digital Transformation Agency (DTA); Australian Taxation Office (ATO)
Contact 

Please direct enquiries relating to reports through our contact page.

Activity 
Service delivery
Sector 
Human Services
Prime Minister & Cabinet
Social Services
Taxation
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 51 of 2016–17)
Published: Monday 22 May 2017
Published

Administration of Youth Allowance (Student) and ABSTUDY

The audit Administration of ABSTUDY and the audit Administration of Youth Allowance have been combined to table as one report titled Administration of ABSTUDY and Administration of Youth Allowance.

The objective of both audits was to assess the efficiency and effectiveness of the Department of Social Services’ and the Department of Human Services’ program administration.

Expand
Entity 
Department of Social Services; Department of Human Services
Contact 

Please direct enquiries relating to reports through our contact page.

Activity 
Service delivery
Sector 
Education
Employment
Human Services
Social Services
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 50 of 2016–17)
Published: Monday 15 May 2017
Published

Child Support Collection Arrangements between the Australian Taxation Office and the Department of Human Services

The objective of the audit was to assess the effectiveness of the child support collection arrangements between the Department of Human Services (DHS) and the Australian Taxation Office (ATO).

Expand
Entity 
Australian Taxation Office; Department of Human Services
Contact 

Please direct enquiries relating to reports through our contact page.

Activity 
Service delivery
Sector 
Human Services
Taxation
Treasury
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 42 of 2016–17)
Published: Wednesday 15 March 2017
Published

Cybersecurity Follow-up Audit

The audit objective was to re-assess the three entities' compliance with the 'Top Four' mandatory strategies in the Australian Government Information Security Manual (ISM). The audit also aims to examine the typical challenges faced by entities to achieve and maintain their desired ICT security posture.

Expand
Entity 
Australian Taxation Office; Department of Human Services; Department of Immigration and Border Protection
Contact 

Please direct enquiries relating to reports through our contact page. 

Activity 
Governance
Sector 
Border
Human Services
Immigration
Taxation
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 41 of 2016–17)
Published: Tuesday 28 February 2017
Published

Management of Selected Fraud Prevention and Compliance Budget Measures

The objective of the audit was to assess the Department of Human Services' and the Department of Social Services’ management of selected fraud prevention and compliance Budget measures.

Expand
Entity 
Department of Human Services; Department of Social Services
Contact 

Please direct enquiries relating to reports through our contact page.

Activity 
Governance
Sector 
Human Services
Social Services
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 20 of 2016–17)
Published: Wednesday 19 October 2016
Published

The Management, Administration and Monitoring of the Indemnity Insurance Fund

The audit objective was to assess the departments of Health and Human Services’ administration, including oversight and monitoring arrangements, for the Indemnity Insurance Fund.

Expand
Entity 
Department of Health; Department of Human Services
Contact 

Please direct enquiries relating to reports through our contact page. 

Activity 
Governance
Sector 
Health
Human Services
Social Services
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 36 of 2015–16)
Published: Thursday 5 May 2016
Published

Administration of the Financial Information Service

The audit objective was to assess the effectiveness of the Department of Human Services' administration of the Financial Information Service.

Expand
Entity 
Department of Human Services
Contact 

Please direct enquiries relating to reports through our contact page. 

Activity 
Service delivery
Sector 
Human Services
Social Services
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 35 of 2015–16)
Published: Thursday 5 May 2016
Published

Administration of the Radiation Oncology Health Program Grants Scheme

The audit objective was to assess the effectiveness of the Department of Health's and the Department of Human Services' administration of the Radiation Oncology Health Program Grants Scheme.

Expand
Entity 
Department of Health; Department of Human Services
Contact 

Please direct enquiries relating to reports through our contact page.

Activity 
Grants administration
Sector 
Health
Human Services
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 18 of 2015–16)
Published: Thursday 21 January 2016
Published

Qualifying for the Disability Support Pension

The audit objective was to assess the Department of Social Services and the Department of Human Services’ administration of Disability Support Pension eligibility and review processes.

Expand
Entity 
Department of Social Services; Department of Human Services
Contact 

Please direct enquiries relating to reports through our contact page.

Activity 
Service delivery
Sector 
Human Services
Social Services
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 12 of 2015–16)
Published: Thursday 3 December 2015
Published

Administration of the Child Dental Benefits Schedule

The audit objective was to assess the effectiveness of the Department of Health’s and the Department of Human Services’ management and administration of the Child Dental Benefits Schedule.

Expand
Entity 
Department of Health; Department of Human Services
Contact 

Please direct enquiries relating to reports through our contact page.

Activity 
Service delivery
Sector 
Health
Human Services
Social Services
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 1 of 2015–16)
Published: Wednesday 8 July 2015
Published

Procurement Initiatives to Support Outcomes for Indigenous Australians

The objective of the audit was to assess the effectiveness of the administration of procurement initiatives to support opportunities for Indigenous Australians.

Expand
Entity 
Department of Defence; Australian Taxation Office; Department of Human Services; Department of Employment; Department of Industry and Science; and Department of Education and Training
Contact 

Please direct enquiries relating to reports through our contact page.

Activity 
Governance
Sector 
Defence
Education
Employment
Human Services
Indigenous
Industry
Prime Minister & Cabinet
Science
Social Services
Taxation
Training
Treasury
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 48 of 2014–15)
Published: Wednesday 10 June 2015
Published

Limited Tender Procurement

The objective of the audit was to assess whether selected entities had appropriately justified the use of limited tender procurement and whether processes adopted met the requirements of the Commonwealth Procurement Rules.

Expand
Entity 
Australian Customs and Border Protection Services; Department of Foreign Affairs and Trade; Department of Human Services
Contact 

Please direct enquiries relating to reports through our contact page.

Sector 
Border
Customs
Foreign Affairs
Human Services
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 46 of 2014–15)
Published: Tuesday 9 June 2015
Published

Administration of the Australian Childhood Immunisation Register

The audit objective was to examine the effectiveness of the Department of Human Services’ administration of the Australian Childhood Immunisation Register.

Expand
Entity 
Department of Human Services
Contact 

Please direct enquiries relating to reports through our contact page.

Sector 
Human Services
Social Services
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 43 of 2014–15)
Published: Friday 5 June 2015
Published

Managing Australian Aid to Vanuatu

The objective of the audit was to assess the effectiveness of the Department of Foreign Affairs and Trade’s management of Australian aid to Vanuatu.

Expand
Entity 
Department of Foreign Affairs and Trade
Contact 

Please direct enquiries relating to reports through our contact page.

Sector 
Aid
Foreign Affairs
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 37 of 2014–15)
Published: Tuesday 19 May 2015
Published

Management of Smart Centres' Centrelink Telephone Services

The audit objective was to assess the effectiveness and efficiency of the Department of Human Services’ management of Smart Centres’ Centrelink telephone services.

Expand
Entity 
Department of Human Services
Contact 

Please direct enquiries relating to reports through our contact page.

Sector 
Human Services
Social Services
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 36 of 2014–15)
Published: Wednesday 6 May 2015
Published

Administration of the Assistance for Isolated Children Scheme

The audit objective was to assess the effectiveness of the Department of Human Services’ administration of the Assistance for Isolated Children Scheme.

Expand
Entity 
Department of Human Services
Contact 

Please direct enquiries relating to reports through our contact page.

Sector 
Human Services
Social Services
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 54 of 2013–14)
Published: Thursday 26 June 2014
Published

Establishment and Use of Multi-Use Lists

The objective of the audit was to assess the extent to which agencies have arrangements to establish and use multi-use lists to support value for money, efficiency and effectiveness in procurement.

Expand
Entity 
Across Agencies
Contact 

Please direct enquiries relating to reports through our contact page.

Sector 
Attorney-General's
Defence
Finance
Human Services
Industry
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 51 of 2013–14)
Published: Wednesday 25 June 2014
Published

The Improving School Enrolment and Attendance through Welfare Reform Measure

The objective of the audit was to assess the effectiveness of the administration of the Improving School Enrolment and Attendance through Welfare Reform Measure.

Expand
Entity 
Department of the Prime Minister and Cabinet, Department of Human Services
Contact 

Please direct enquiries relating to reports through our contact page.

Sector 
Human Services
Prime Minister & Cabinet
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 50 of 2013–14)
Published: Tuesday 24 June 2014
Published

Cyber Attacks: Securing Agencies' ICT Systems

The audit objective was to assess selected agencies’ compliance with the four mandatory ICT security strategies and related controls in the Australian Government Information Security Manual.

Expand
Entity 
Across Agencies
Contact 

David Gray, Executive Director - Phone (02) 6203 7377

Sector 
Border
Customs
Defence
Foreign Affairs
Human Services
Science
Taxation
Read published report

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