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Performance audit reports

Performance audit reports

Our performance audit work contributes to improved public sector administration and accountability through objective reporting on the performance of Australian Government programs and entities.

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Year published

  • (-) Remove 2019-20 filter 2019–20
  • (-) Remove 1998-99 filter 1998–99
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  • 2020–21 1
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This page lists completed performance audit reports. View all performance audits in-progress.

5 items found
103060120
Type of content 
Performance audit  (Auditor-General Report No. 34 of 2019–20)
Published: Thursday 23 April 2020
Published

Aboriginal and Torres Strait Islander Participation Targets in Intergovernmental Agreements

The audit objective was to assess the effectiveness of the administration of Aboriginal and Torres Strait Islander participation targets in intergovernmental funding agreements in achieving policy objectives.

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Entity 
Department of Infrastructure, Transport, Regional Development and Communications; National Indigenous Australians Agency
Contact 

Please direct enquiries through our contact page.

Activity 
Procurement
Sector 
Indigenous
Infrastructure
Regional Development
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 25 of 2019–20)
Published: Thursday 20 February 2020
Published

Aboriginal and Torres Strait Islander Participation Targets in Major Procurements

The objective of this audit was to assess the effectiveness of the administration of the mandatory minimum requirements for Aboriginal and Torres Strait Islander participation in major government procurements in achieving policy objectives. 

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Entity 
Across Entities
Contact 

Please direct enquiries through our contact page.

Activity 
Procurement
Sector 
Cross Government
Indigenous
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 39 of 1998–99)
Published: Monday 10 May 1999
Published

National Aboriginal Health Strategy - Delivery of Housing and Infrastructure to Aboriginal and Torres Strait Islander Communities

The audit reviewed the National Aboriginal Health Strategy (NAHS) component of the Aboriginal and Torres Strait Islander Commission's (ATSIC) Community Housing Infrastructure Program (CHIP). A major NAHS objective is to improve environmental health in indigenous communities through the construction and housing and the provision of water, sewerage and related systems. The objective of the performance audit was to form an opinion on ATSIC's management of the National Aboriginal Health Strategy program in providing housing and related infrastructure to Aboriginal and Torres Strait Islander communities, and to identify areas where program administration could be improved.

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Entity 
Aboriginal and Torres Strait Islander Commission
Sector 
Indigenous
Social Services
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 9 of 1995–96)
Published: Tuesday 21 November 1995
Published

Teleservice Centres

The purpose of the audit was to determine:

  • whether the planning and implementation of the DSS Teleservice project has been adequate to ensure successful operations;
  • the efficiency and administrative effectiveness of Teleservice Centre management practices;
  • whether Teleservice Centres have been successful in delivering the anticipated improvements to client service; and
  • what opportunities might be available for improvement in the operation of the Centres.

An important aim of the audit was to ascertain with DSS what value could be added by identifying more administratively effective and efficient means of managing and operating their Teleservice Centre network. In addition, the ANAO considered that the experience gained and lessons learned from the introduction of Teleservice operations by DSS could improve the planning and implementation of major technology-based operational and client service initiatives in the future, both in DSS and the Australian Public Service (APS) generally.

In carrying out the audit, the ANAO undertook an extensive examination of the Teleservice environment including:

  • examining the experience and practices of private sector call centre operations;
  • reviewing the DSS Teleservice network, involving detailed discussions with departmental officers, examining files and data and observing Teleservice Centre operations; as well as
  • consulting a range of community groups and government agencies familiar with DSS's Teleservice Centre services.
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Entity 
Department of Social Security
Sector 
Indigenous
Social Services
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 6 of 1995–96)
Published: Thursday 26 October 1995
Published

Community Development Employment Projects Scheme

The audit reviewed the efficiency and administrative effectiveness of the Community Development Employment Projects Scheme (CDEP), highlighting good practices and suggesting improvements where needed.

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Entity 
Aboriginal and Torres Strait Islander Commission
Sector 
Indigenous
Social Services
Read published report

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