Browse our range of publications including performance and financial statement audit reports, assurance review reports, information reports and annual reports.
This page lists completed performance audit reports. View all performance audits in-progress.
Type of content
Performance audit (Auditor-General Report No. 28 of 2018–19)
Published: Thursday 21 February 2019
Published
The objective of the audit was to examine the extent to which the Department of Human Services (Human Services) has implemented the recommendations made by the Australian National Audit Office (ANAO) in Auditor-General Report No. 37 of 2014–15 Management of Smart Centres’ Centrelink Telephone Services; as well as Human Services’ performance against call wait time and call blocking metrics.
Entity
Department of Human Services
Contact
Please direct enquiries through our contact page.
Type of content
Performance audit (Auditor-General Report No. 16 of 2018–19)
Published: Thursday 13 December 2018
Published
The objective of this audit was to assess the Australian Public Service Commission’s and selected entities’ implementation of the Australian Government’s Workplace Bargaining Framework.
Entity
Across entities (listed below)
Contact
Please direct enquiries through our contact page.
Type of content
Performance audit (Auditor-General Report No. 15 of 2018–19)
Published: Thursday 6 December 2018
Published
The objective of this audit was to assess whether Human Services has an effective high-level compliance strategy for administered payments made under the Centrelink and Medicare programs.
Entity
Department of Human Services
Contact
Please direct enquiries through our contact page.
Type of content
Performance audit (Auditor-General Report No. 13 of 2018–19)
Published: Thursday 29 November 2018
Published
The objective of this audit was to examine if Social Services and Human Services drive improvements in the Disability Support Pension program using data and information from multiple sources, including agreed Auditor-General and parliamentary committee recommendations.
Entity
Department of Human Services; Department of Social Services
Contact
Please direct enquiries through our contact page.
Type of content
Performance audit (Auditor-General Report No. 10 of 2018–19)
Published: Monday 5 November 2018
Published
The objective of the audit was to assess the effectiveness of the design and implementation of the Department of Human Services' Quality Framework.
Entity
Department of Human Services
Contact
Please direct enquiries through our contact page.
Type of content
Performance audit (Auditor-General Report No. 45 of 2017–18)
Published: Wednesday 6 June 2018
Published
The objective of the audit was to examine the effectiveness of the integration of the Department of Immigration and Border Protection (DIBP) and the Australian Customs and Border Protection Service.
Entity
Department of Home Affairs
Contact
Please direct enquiries through our contact page.
Type of content
Performance audit (Auditor-General Report No. 35 of 2017–18)
Published: Tuesday 17 April 2018
Published
The audit objective was to examine entity compliance with regulatory requirements for the establishment and ongoing management of special appropriations.
Entity
Department of Finance; Department of Social Services; Department of Industry, Innovation and Science; Department of Human Services
Contact
Please direct enquiries through our contact page.
Type of content
Performance audit (Auditor-General Report No. 22 of 2017–18)
Published: Tuesday 19 December 2017
Published
The objective of the audit was to assess the effectiveness of Medicare electronic claiming arrangements, including an assessment of the extent to which claiming and processing efficiencies for the Government, health professionals and Medicare customers have been achieved.
Entity
Department of Human Services
Contact
Please direct enquiries relating to reports through our contact page.
Type of content
Performance audit (Auditor-General Report No. 14 of 2017–18)
Published: Tuesday 31 October 2017
Published
The objective of the audit was to assess the effectiveness of the transition of the Remote Jobs and Communities Programme to the Community Development Programme, including whether the Community Development Programme is well designed and administered effectively and efficiently.
Entity
Department of the Prime Minister and Cabinet; Department of Employment; Department of Human Services
Contact
Please direct enquiries relating to reports through our contact page.
Type of content
Performance audit (Auditor-General Report No. 59 of 2016–17)
Published: Tuesday 27 June 2017
Published
The objective of the audit was to assess the effectiveness of the Department of Human Services’ implementation of myGov as at November 2016.
Entity
Department of Human Services; Digital Transformation Agency (DTA); Australian Taxation Office (ATO)
Contact
Please direct enquiries relating to reports through our contact page.
Type of content
Performance audit (Auditor-General Report No. 51 of 2016–17)
Published: Monday 22 May 2017
Published
The audit Administration of ABSTUDY and the audit Administration of Youth Allowance have been combined to table as one report titled Administration of ABSTUDY and Administration of Youth Allowance.
The objective of both audits was to assess the efficiency and effectiveness of the Department of Social Services’ and the Department of Human Services’ program administration.
Entity
Department of Social Services; Department of Human Services
Contact
Please direct enquiries relating to reports through our contact page.
Type of content
Performance audit (Auditor-General Report No. 50 of 2016–17)
Published: Monday 15 May 2017
Published
The objective of the audit was to assess the effectiveness of the child support collection arrangements between the Department of Human Services (DHS) and the Australian Taxation Office (ATO).
Entity
Australian Taxation Office; Department of Human Services
Contact
Please direct enquiries relating to reports through our contact page.
Type of content
Performance audit (Auditor-General Report No. 42 of 2016–17)
Published: Wednesday 15 March 2017
Published
The audit objective was to re-assess the three entities' compliance with the 'Top Four' mandatory strategies in the Australian Government Information Security Manual (ISM). The audit also aims to examine the typical challenges faced by entities to achieve and maintain their desired ICT security posture.
Entity
Australian Taxation Office; Department of Human Services; Department of Immigration and Border Protection
Contact
Please direct enquiries relating to reports through our contact page.
Type of content
Performance audit (Auditor-General Report No. 41 of 2016–17)
Published: Tuesday 28 February 2017
Published
The objective of the audit was to assess the Department of Human Services' and the Department of Social Services’ management of selected fraud prevention and compliance Budget measures.
Entity
Department of Human Services; Department of Social Services
Contact
Please direct enquiries relating to reports through our contact page.
Type of content
Performance audit (Auditor-General Report No. 39 of 2016–17)
Published: Monday 27 February 2017
Published
The audit objective was to assess the establishment and administration of the Australian Border Force’s framework to ensure the lawful exercise of powers in accordance with applicable legislation.
Entity
Department of Immigration and Border Protection
Contact
Please direct enquiries relating to reports through our contact page.
Type of content
Performance audit (Auditor-General Report No. 32 of 2016–17)
Published: Tuesday 17 January 2017
Published
The audit objective was to assess whether the Department of Immigration and Border Protection adopted sound contract management practices for the delivery of garrison support and welfare services for offshore processing centres in Nauru and Manus Island.
Entity
Department of Immigration and Border Protection
Contact
Please direct enquiries relating to reports through our contact page.
Type of content
Performance audit (Auditor-General Report No. 22 of 2016–17)
Published: Wednesday 19 October 2016
Published
The objectives of the audit were to:
- assess the effectiveness of the ongoing administration of the Australian Government’s campaign advertising framework; and
- assess the effectiveness of the selected entities’ administration in developing advertising campaigns and implementing key processes against the requirements of the campaign advertising framework applying at the time, and relevant legal and government policy requirements.
Entity
Department of Finance; Department of the Treasury; Department of Education and Training; Department of Immigration and Border Protection
Contact
Please direct enquiries relating to reports through our contact page.
Type of content
Performance audit (Auditor-General Report No. 20 of 2016–17)
Published: Wednesday 19 October 2016
Published
The audit objective was to assess the departments of Health and Human Services’ administration, including oversight and monitoring arrangements, for the Indemnity Insurance Fund.
Entity
Department of Health; Department of Human Services
Contact
Please direct enquiries relating to reports through our contact page.
Type of content
Performance audit (Auditor-General Report No. 16 of 2016–17)
Published: Tuesday 13 September 2016
Published
The objective of the audit was to assess whether the Department of Immigration and Border Protection (DIBP) had appropriately managed the procurement of garrison support and welfare services at offshore processing centres in Nauru and Papua New Guinea (Manus Island); and whether the processes adopted met the requirements of the Commonwealth Procurement Rules (CPRs) including consideration and achievement of value for money.
Entity
Department of Immigration and Border Protection
Contact
Please direct enquiries relating to reports through our contact page.
Type of content
Performance audit (Auditor-General Report No. 13 of 2016–17)
Published: Thursday 1 September 2016
Published
The objective of this audit was to assess the effectiveness of the Department of Immigration and Border Protection’s administration of health services in onshore immigration detention.
Entity
Department of Immigration and Border Protection
Contact
Please direct enquiries relating to reports through our contact page.
Type of content
Performance audit (Auditor-General Report No. 8 of 2016–17)
Published: Wednesday 31 August 2016
Published
The objective of the audit was to assess whether select Australian Government entities are effectively managing and controlling the use of Commonwealth credit and other transaction cards for official purposes in accordance with legislative and policy requirements.
Entity
Department of Immigration and Border Protection; Fair Work Ombudsman; Australian Public Service Commission
Contact
Please direct enquiries relating to reports through our contact page.
Type of content
Performance audit (Auditor-General Report No. 36 of 2015–16)
Published: Thursday 5 May 2016
Published
The audit objective was to assess the effectiveness of the Department of Human Services' administration of the Financial Information Service.
Entity
Department of Human Services
Contact
Please direct enquiries relating to reports through our contact page.
Type of content
Performance audit (Auditor-General Report No. 35 of 2015–16)
Published: Thursday 5 May 2016
Published
The audit objective was to assess the effectiveness of the Department of Health's and the Department of Human Services' administration of the Radiation Oncology Health Program Grants Scheme.
Entity
Department of Health; Department of Human Services
Contact
Please direct enquiries relating to reports through our contact page.
Type of content
Performance audit (Auditor-General Report No. 34 of 2015–16)
Published: Thursday 5 May 2016
Published
The objective of this audit was to assess the effectiveness of the administration of tobacco excise and excise equivalent goods.
Entity
Australian Taxation Office (ATO); Department of Immigration and Border Protection
Contact
Please direct enquiries relating to reports through our contact page.
Type of content
Performance audit (Auditor-General Report No. 18 of 2015–16)
Published: Thursday 21 January 2016
Published
The audit objective was to assess the Department of Social Services and the Department of Human Services’ administration of Disability Support Pension eligibility and review processes.
Entity
Department of Social Services; Department of Human Services
Contact
Please direct enquiries relating to reports through our contact page.
Type of content
Performance audit (Auditor-General Report No. 13 of 2015–16)
Published: Thursday 10 December 2015
Published
The objective of the audit was to assess the effectiveness of the Department of Immigration and Border Protection’s (DIBP) management of compliance with visa conditions. To form a conclusion against this objective, the ANAO assessed whether DIBP:
- effectively manages risk and intelligence related to visa holders’ non-compliance with their visa conditions;
- promotes voluntary compliance through targeted campaigns and services that are appropriate and accessible to the community;
- conducts onshore compliance activities that are effective and appropriately targeted; and
- has effective administrative arrangements to support visa holders’ compliance with their visa conditions.
Entity
Department of Immigration and Border Protection
Contact
Please direct enquiries relating to reports through our contact page.
Type of content
Performance audit (Auditor-General Report No. 12 of 2015–16)
Published: Thursday 3 December 2015
Published
The audit objective was to assess the effectiveness of the Department of Health’s and the Department of Human Services’ management and administration of the Child Dental Benefits Schedule.
Entity
Department of Health; Department of Human Services
Contact
Please direct enquiries relating to reports through our contact page.
Type of content
Performance audit (Auditor-General Report No. 7 of 2015–16)
Published: Tuesday 10 November 2015
Published
The audit objective was to assess the effectiveness of the Department of the Environment’s and the Australian Customs and Border Protection Service’s management of compliance with the wildlife trade regulations under Part 13A of the Environment Protection and Biodiversity Conservation Act 1999.
Entity
Department of the Environment; Department of Immigration and Border Protection
Contact
Please direct enquiries relating to reports through our contact page.
Type of content
Performance audit (Auditor-General Report No. 1 of 2015–16)
Published: Wednesday 8 July 2015
Published
The objective of the audit was to assess the effectiveness of the administration of procurement initiatives to support opportunities for Indigenous Australians.
Entity
Department of Defence; Australian Taxation Office; Department of Human Services; Department of Employment; Department of Industry and Science; and Department of Education and Training
Contact
Please direct enquiries relating to reports through our contact page.
Type of content
Performance audit (Auditor-General Report No. 48 of 2014–15)
Published: Wednesday 10 June 2015
Published
The objective of the audit was to assess whether selected entities had appropriately justified the use of limited tender procurement and whether processes adopted met the requirements of the Commonwealth Procurement Rules.
Entity
Australian Customs and Border Protection Services; Department of Foreign Affairs and Trade; Department of Human Services
Contact
Please direct enquiries relating to reports through our contact page.
Type of content
Performance audit (Auditor-General Report No. 47 of 2014–15)
Published: Wednesday 10 June 2015
Published
The objective of the audit was to assess the effectiveness of the Department of Immigration and Border Protection’s identity verification arrangements for applicants in the Citizenship Program.
Entity
Department of Immigration and Border Protection
Contact
Please direct enquiries relating to reports through our contact page.
Type of content
Performance audit (Auditor-General Report No. 46 of 2014–15)
Published: Tuesday 9 June 2015
Published
The audit objective was to examine the effectiveness of the Department of Human Services’ administration of the Australian Childhood Immunisation Register.
Entity
Department of Human Services
Contact
Please direct enquiries relating to reports through our contact page.
Type of content
Performance audit (Auditor-General Report No. 37 of 2014–15)
Published: Tuesday 19 May 2015
Published
The audit objective was to assess the effectiveness and efficiency of the Department of Human Services’ management of Smart Centres’ Centrelink telephone services.
Entity
Department of Human Services
Contact
Please direct enquiries relating to reports through our contact page.
Type of content
Performance audit (Auditor-General Report No. 36 of 2014–15)
Published: Wednesday 6 May 2015
Published
The audit objective was to assess the effectiveness of the Department of Human Services’ administration of the Assistance for Isolated Children Scheme.
Entity
Department of Human Services
Contact
Please direct enquiries relating to reports through our contact page.
Type of content
Performance audit (Auditor-General Report No. 28 of 2014–15)
Published: Wednesday 15 April 2015
Published
The audit objective was to assess the effectiveness of the Department of Immigration and Border Protection in delivering high quality interpreting services to its clients.
Entity
Department of Immigration and Border Protection; Department of Social Services
Contact
Please direct enquiries relating to reports through our contact page.
Type of content
Performance audit (Auditor-General Report No. 20 of 2014–15)
Published: Thursday 5 February 2015
Published
The objective of the audit was to assess the Australian Customs and Border Protection Service's administration of the Tariff Concession System.
Entity
Australian Customs and Border Protection Service
Contact
Please direct enquiries relating to reports through our contact page.
Type of content
Performance audit (Auditor-General Report No. 13 of 2014–15)
Published: Tuesday 16 December 2014
Published
The objective of the audit was to assess the effectiveness of the Australian Customs and Border Protection Service's management of the Cape Class patrol boat program.
Entity
Australian Customs and Border Protection Service
Contact
Please direct enquiries relating to reports through our contact page.
Type of content
Performance audit (Auditor-General Report No. 1 of 2014–15)
Published: Thursday 18 September 2014
Published
The objective of the audit was to assess the appropriateness of the use and reporting of confidentiality provisions in a sample of Australian Government contracts.
Entity
Across Entities
Contact
Please direct enquiries relating to reports through our contact page.
Type of content
Performance audit (Auditor-General Report No. 54 of 2013–14)
Published: Thursday 26 June 2014
Published
The objective of the audit was to assess the extent to which agencies have arrangements to establish and use multi-use lists to support value for money, efficiency and effectiveness in procurement.
Entity
Across Agencies
Contact
Please direct enquiries relating to reports through our contact page.
Type of content
Performance audit (Auditor-General Report No. 51 of 2013–14)
Published: Wednesday 25 June 2014
Published
The objective of the audit was to assess the effectiveness of the administration of the Improving School Enrolment and Attendance through Welfare Reform Measure.
Entity
Department of the Prime Minister and Cabinet, Department of Human Services
Contact
Please direct enquiries relating to reports through our contact page.
Type of content
Performance audit (Auditor-General Report No. 50 of 2013–14)
Published: Tuesday 24 June 2014
Published
The audit objective was to assess selected agencies’ compliance with the four mandatory ICT security strategies and related controls in the Australian Government Information Security Manual.
Entity
Across Agencies
Contact
David Gray, Executive Director - Phone (02) 6203 7377
Type of content
Performance audit (Auditor-General Report No. 47 of 2013–14)
Published: Monday 23 June 2014
Published
The audit objective was to determine whether Australian Government agencies were implementing appropriate policies and processes to identify and manage conflicts of interest.
Entity
Across Agencies
Contact
Please direct enquiries relating to reports through our contact page.
Type of content
Performance audit (Auditor-General Report No. 45 of 2013–14)
Published: Thursday 19 June 2014
Published
The audit objective was to assess the effectiveness of DHS’ implementation of initiatives to support the delivery of services to Indigenous Australians.
Entity
Department of Human Services
Contact
Please direct enquiries relating to reports through our contact page.
Type of content
Performance audit (Auditor-General Report No. 42 of 2013–14)
Published: Wednesday 18 June 2014
Published
The objective of the audit was to assess the effectiveness of Agriculture’s and Customs’ arrangements for the targeting and screening of incoming international mail to identify prohibited and restricted goods.
Entity
Department of Agriculture, Australian Customs and Border Protection Service
Contact
Please direct enquiries relating to reports through our contact page.
Type of content
Performance audit (Auditor-General Report No. 40 of 2013–14)
Published: Monday 16 June 2014
Published
The audit objective was to assess the effectiveness of the Department of Human Services’ management of the trials of intensive service delivery for customers with complex needs.
Entity
Department of Human Services
Contact
Please direct enquiries relating to reports through our contact page.
Type of content
Performance audit (Auditor-General Report No. 34 of 2013–14)
Published: Thursday 29 May 2014
Published
The objective of this audit was to assess the effectiveness of arrangements for implementing and monitoring the implementation of ANAO performance audit recommendations in the Department of Agriculture and the Department of Human Services.
Entity
Department of Agriculture, Department of Human Services
Contact
Please direct enquiries relating to reports through our contact page.
Type of content
Performance audit (Auditor-General Report No. 33 of 2013–14)
Published: Thursday 29 May 2014
Published
The objective of this audit was to determine whether Australian Government entities were implementing effective strategies to support increased Indigenous employment.
Entity
Across Agencies
Contact
Please direct enquiries relating to reports through our contact page.
Type of content
Performance audit (Auditor-General Report No. 32 of 2013–14)
Published: Wednesday 28 May 2014
Published
The objective of the audit was to assess the effectiveness of the Department of Health’s and Australian Hearing’s administration of the Community Service Obligations program for hearing services.
Entity
Department of Health, Department of Human Services, Australian Hearing Services
Contact
Please direct enquiries relating to reports through our contact page.
Type of content
Performance audit (Auditor-General Report No. 28 of 2013–14)
Published: Wednesday 30 April 2014
Published
The audit objective was to assess the effectiveness of the Department of Human Services’ administration of the child support objection review process.
Entity
Department of Human Services; Department of Social Services
Contact
Please direct enquiries relating to reports through our contact page.
Type of content
Performance audit (Auditor-General Report No. 27 of 2013–14)
Published: Thursday 24 April 2014
Published
The objective of the audit was to examine the effectiveness of the Department of Human Services’ management of Medicare customer data and the integrity of this data.
Entity
Department of Human Services
Contact
Please direct enquiries relating to reports through our contact page.
Type of content
Performance audit (Auditor-General Report No. 26 of 2013–14)
Published: Wednesday 23 April 2014
Published
The objective of the audit was to assess the effectiveness of the Department of Human Services' management of Medicare compliance audits.
Entity
Department of Human Services
Contact
Please direct enquiries relating to reports through our contact page.
Type of content
Performance audit (Auditor-General Report No. 21 of 2013–14)
Published: Thursday 27 February 2014
Published
In 2012–13, the ANAO pilot project to audit Key Performance Indicators(KPIs) was continued with the objective of conducting a review of framework developments, both in terms of the clarity of the policy and guidance issued by Finance and the performance of agencies in applying this policy and guidance, as a basis for implementing a future program of audits; and to further develop and test an audit methodology to address the practical challenges of assessing the appropriateness of KPIs, and their complete and accurate reporting.
Entity
Across Entities
Contact
Michael White, Executive Director, Phone (02) 6203 7393
Type of content
Performance audit (Auditor-General Report No. 20 of 2013–14)
Published: Thursday 20 February 2014
Published
The objective of the audit was to assess the effectiveness of the Department of Immigration and Border Protection's (DIBP’s) management of the Central Movement Alert List (CMAL) system, having particular regard to the recommendations contained in Audit Report No. 35 of 2008–09.
Entity
Department of Immigration and Border Protection
Contact
Please direct enquiries relating to reports through our contact page.
Type of content
Performance audit (Auditor-General Report No. 2 of 2013–14)
Published: Wednesday 14 August 2013
Published
The objective of the audit was to assess the effectiveness of the administration, by DoHA and the Commonwealth partners, of the 2008 and 2011 Heads of Agreement for the management, operation and funding of the Mersey Community Hospital (The Commonwealth partners for this audit were the Tasmanian Government Department of Health and Human Services and the Tasmanian Health Organisation – North West).
Entity
Department of Health and Ageing; Department of Health and Human Services, Tasmania; Tasmanian Health Organisation, North West
Contact
Please direct enquiries relating to reports through our contact page.
Type of content
Performance audit (Auditor-General Report No. 54 of 2012–13)
Published: Wednesday 26 June 2013
Published
The audit objectives were to assess the effectiveness of:
- selected agencies’ administration in developing advertising campaigns and implementing key processes against the requirements of the Australian Government’s campaign advertising framework, and other key legal and administrative requirements; and
- the ongoing administration of the campaign advertising framework.
Entity
Across Entities
Contact
Please direct enquiries relating to reports through our contact page.
Type of content
Performance audit (Auditor-General Report No. 45 of 2012–13)
Published: Monday 17 June 2013
Published
The audit objective was to assess the administrative effectiveness of the Department of Education, Employment and Workplace Relations(DEEWR), Department of Human Services (DHS) partnership arrangement in supporting the delivery of employment programs.
Entity
Department of Education, Employment and Workplace Relations; Department of Human Services
Contact
Please direct enquiries relating to reports through our contact page.
Type of content
Performance audit (Auditor-General Report No. 42 of 2012–13)
Published: Thursday 6 June 2013
Published
The objective of the audit was to assess the effectiveness of the Department of Human Services' (DHS) administration of the shopfront co-location of DHS services.
Entity
Department of Human Services
Contact
Please direct enquiries relating to reports through our contact page.
Type of content
Performance audit (Auditor-General Report No. 40 of 2012–13)
Published: Thursday 30 May 2013
Published
The objective of the audit was to assess the effectiveness of the Department of Human Services' arrangements for engaging and managing External Collection Agencies to recover debts arising from Centrelink payments.
Entity
Department of Human Services
Contact
Please direct enquiries relating to reports through our contact page.
Type of content
Performance audit (Auditor-General Report No. 31 of 2012–13)
Published: Thursday 2 May 2013
Published
The objective of this audit was to examine the effectiveness of the Department of Families, Housing, Community Services and Indigenous Affairs’ administration of the National Partnership Agreement on Homelessness (NPAH), including monitoring and reporting of progress against the objective and outcomes of the agreement.
Entity
Department of Families, Housing, Community Services and Indigenous Affairs
Contact
Please direct enquiries relating to reports through our contact page.
Type of content
Performance audit (Auditor-General Report No. 30 of 2012–13)
Published: Wednesday 1 May 2013
Published
The objective of the audit was to assess the effectiveness of Customs and Border Protection’s arrangements for managing the safe and secure storage and disposal of detained goods.
Entity
Australian Customs and Border Protection Service