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Browse our range of publications including performance and financial statement audit reports, assurance review reports, information reports and annual reports.

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Performance audit reports

Our performance audit work contributes to improved public sector administration and accountability through objective reporting on the performance of Australian Government programs and entities.

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Year published

  • 2018–19 5
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  • 2009–10 9
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This page lists completed performance audit reports. View all performance audits in-progress.

114 items found
103060120
Type of content 
Performance audit  (Auditor-General Report No. 28 of 2018–19)
Published: Thursday 21 February 2019
Published

Management of Smart Centres’ Centrelink Telephone Services — Follow-up

The objective of the audit was to examine the extent to which the Department of Human Services (Human Services) has implemented the recommendations made by the Australian National Audit Office (ANAO) in Auditor-General Report No. 37 of 2014–15 Management of Smart Centres’ Centrelink Telephone Services; as well as Human Services’ performance against call wait time and call blocking metrics.

Expand
Entity 
Department of Human Services
Contact 

Please direct enquiries through our contact page.

Activity 
Service delivery
Sector 
Human Services
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 16 of 2018–19)
Published: Thursday 13 December 2018
Published

Implementation of the Australian Government’s Workplace Bargaining Framework

The objective of this audit was to assess the Australian Public Service Commission’s and selected entities’ implementation of the Australian Government’s Workplace Bargaining Framework.

Expand
Entity 
Across entities (listed below)
Contact 

Please direct enquiries through our contact page.

Activity 
Governance
Sector 
Agriculture
Finance
Foreign Affairs
Health
Human Services
Prime Minister & Cabinet
Trade
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 15 of 2018–19)
Published: Thursday 6 December 2018
Published

Human Services’ Compliance Strategies

The objective of this audit was to assess whether Human Services has an effective high-level compliance strategy for administered payments made under the Centrelink and Medicare programs. 

Expand
Entity 
Department of Human Services
Contact 

Please direct enquiries through our contact page.

Activity 
Governance
Sector 
Human Services
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 13 of 2018–19)
Published: Thursday 29 November 2018
Published

Disability Support Pension — Follow-on Audit

The objective of this audit was to examine if Social Services and Human Services drive improvements in the Disability Support Pension program using data and information from multiple sources, including agreed Auditor-General and parliamentary committee recommendations. 

Expand
Entity 
Department of Human Services; Department of Social Services
Contact 

Please direct enquiries through our contact page.

Activity 
Service delivery
Sector 
Human Services
Social Services
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 10 of 2018–19)
Published: Monday 5 November 2018
Published

Design and Implementation of the Quality Framework

The objective of the audit was to assess the effectiveness of the design and implementation of the Department of Human Services' Quality Framework.

Expand
Entity 
Department of Human Services
Contact 

Please direct enquiries through our contact page.

Activity 
Governance
Sector 
Human Services
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 45 of 2017–18)
Published: Wednesday 6 June 2018
Published

The Integration of the Department of Immigration and Border Protection and the Australian Customs and Border Protection Service

The objective of the audit was to examine the effectiveness of the integration of the Department of Immigration and Border Protection (DIBP) and the Australian Customs and Border Protection Service.

Expand
Entity 
Department of Home Affairs
Contact 

Please direct enquiries through our contact page.

Activity 
Governance
Sector 
Border
Immigration
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 35 of 2017–18)
Published: Tuesday 17 April 2018
Published

Management of Special Appropriations

The audit objective was to examine entity compliance with regulatory requirements for the establishment and ongoing management of special appropriations.

Expand
Entity 
Department of Finance; Department of Social Services; Department of Industry, Innovation and Science; Department of Human Services
Contact 

Please direct enquiries through our contact page.

Activity 
Governance
Sector 
Finance
Human Services
Industry
Science
Social Services
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 22 of 2017–18)
Published: Tuesday 19 December 2017
Published

Administration of Medicare Electronic Claiming Arrangements

The objective of the audit was to assess the effectiveness of Medicare electronic claiming arrangements, including an assessment of the extent to which claiming and processing efficiencies for the Government, health professionals and Medicare customers have been achieved.

Expand
Entity 
Department of Human Services
Contact 

Please direct enquiries relating to reports through our contact page. 

Activity 
Service delivery
Sector 
Human Services
Social Services
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 14 of 2017–18)
Published: Tuesday 31 October 2017
Published

The Design and Implementation of the Community Development Programme

The objective of the audit was to assess the effectiveness of the transition of the Remote Jobs and Communities Programme to the Community Development Programme, including whether the Community Development Programme is well designed and administered effectively and efficiently.

Expand
Entity 
Department of the Prime Minister and Cabinet; Department of Employment; Department of Human Services
Contact 

Please direct enquiries relating to reports through our contact page.

Activity 
Service delivery
Sector 
Employment
Human Services
Prime Minister & Cabinet
Social Services
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 59 of 2016–17)
Published: Tuesday 27 June 2017
Published

myGov Digital Services

The objective of the audit was to assess the effectiveness of the Department of Human Services’ implementation of myGov as at November 2016.

Expand
Entity 
Department of Human Services; Digital Transformation Agency (DTA); Australian Taxation Office (ATO)
Contact 

Please direct enquiries relating to reports through our contact page.

Activity 
Service delivery
Sector 
Human Services
Prime Minister & Cabinet
Social Services
Taxation
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 51 of 2016–17)
Published: Monday 22 May 2017
Published

Administration of Youth Allowance (Student) and ABSTUDY

The audit Administration of ABSTUDY and the audit Administration of Youth Allowance have been combined to table as one report titled Administration of ABSTUDY and Administration of Youth Allowance.

The objective of both audits was to assess the efficiency and effectiveness of the Department of Social Services’ and the Department of Human Services’ program administration.

Expand
Entity 
Department of Social Services; Department of Human Services
Contact 

Please direct enquiries relating to reports through our contact page.

Activity 
Service delivery
Sector 
Education
Employment
Human Services
Social Services
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 50 of 2016–17)
Published: Monday 15 May 2017
Published

Child Support Collection Arrangements between the Australian Taxation Office and the Department of Human Services

The objective of the audit was to assess the effectiveness of the child support collection arrangements between the Department of Human Services (DHS) and the Australian Taxation Office (ATO).

Expand
Entity 
Australian Taxation Office; Department of Human Services
Contact 

Please direct enquiries relating to reports through our contact page.

Activity 
Service delivery
Sector 
Human Services
Taxation
Treasury
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 42 of 2016–17)
Published: Wednesday 15 March 2017
Published

Cybersecurity Follow-up Audit

The audit objective was to re-assess the three entities' compliance with the 'Top Four' mandatory strategies in the Australian Government Information Security Manual (ISM). The audit also aims to examine the typical challenges faced by entities to achieve and maintain their desired ICT security posture.

Expand
Entity 
Australian Taxation Office; Department of Human Services; Department of Immigration and Border Protection
Contact 

Please direct enquiries relating to reports through our contact page. 

Activity 
Governance
Sector 
Border
Human Services
Immigration
Taxation
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 41 of 2016–17)
Published: Tuesday 28 February 2017
Published

Management of Selected Fraud Prevention and Compliance Budget Measures

The objective of the audit was to assess the Department of Human Services' and the Department of Social Services’ management of selected fraud prevention and compliance Budget measures.

Expand
Entity 
Department of Human Services; Department of Social Services
Contact 

Please direct enquiries relating to reports through our contact page.

Activity 
Governance
Sector 
Human Services
Social Services
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 39 of 2016–17)
Published: Monday 27 February 2017
Published

The Australian Border Force’s Use of Statutory Powers

The audit objective was to assess the establishment and administration of the Australian Border Force’s framework to ensure the lawful exercise of powers in accordance with applicable legislation.

Expand
Entity 
Department of Immigration and Border Protection
Contact 

Please direct enquiries relating to reports through our contact page.

Activity 
Governance
Sector 
Border
Immigration
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 32 of 2016–17)
Published: Tuesday 17 January 2017
Published

Offshore Processing Centres in Nauru and Papua New Guinea: Contract Management of Garrison Support and Welfare Services

The audit objective was to assess whether the Department of Immigration and Border Protection adopted sound contract management practices for the delivery of garrison support and welfare services for offshore processing centres in Nauru and Manus Island.

Expand
Entity 
Department of Immigration and Border Protection
Contact 

Please direct enquiries relating to reports through our contact page.

Activity 
Procurement
Sector 
Border
Immigration
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 22 of 2016–17)
Published: Wednesday 19 October 2016
Published

Government Advertising: March 2013 to June 2015

The objectives of the audit were to:

  • assess the effectiveness of the ongoing administration of the Australian Government’s campaign advertising framework; and
  • assess the effectiveness of the selected entities’ administration in developing advertising campaigns and implementing key processes against the requirements of the campaign advertising framework applying at the time, and relevant legal and government policy requirements.
Expand
Entity 
Department of Finance; Department of the Treasury; Department of Education and Training; Department of Immigration and Border Protection
Contact 

Please direct enquiries relating to reports through our contact page.

Activity 
Governance
Sector 
Border
Education
Finance
Immigration
Treasury
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 20 of 2016–17)
Published: Wednesday 19 October 2016
Published

The Management, Administration and Monitoring of the Indemnity Insurance Fund

The audit objective was to assess the departments of Health and Human Services’ administration, including oversight and monitoring arrangements, for the Indemnity Insurance Fund.

Expand
Entity 
Department of Health; Department of Human Services
Contact 

Please direct enquiries relating to reports through our contact page. 

Activity 
Governance
Sector 
Health
Human Services
Social Services
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 16 of 2016–17)
Published: Tuesday 13 September 2016
Published

Offshore Processing Centres in Nauru and Papua New Guinea: Procurement of Garrison Support and Welfare Services

The objective of the audit was to assess whether the Department of Immigration and Border Protection (DIBP) had appropriately managed the procurement of garrison support and welfare services at offshore processing centres in Nauru and Papua New Guinea (Manus Island); and whether the processes adopted met the requirements of the Commonwealth Procurement Rules (CPRs) including consideration and achievement of value for money.

Expand
Entity 
Department of Immigration and Border Protection
Contact 

Please direct enquiries relating to reports through our contact page.

Activity 
Procurement
Sector 
Border
Immigration
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 13 of 2016–17)
Published: Thursday 1 September 2016
Published

Delivery of Health Services in Onshore Immigration Detention

The objective of this audit was to assess the effectiveness of the Department of Immigration and Border Protection’s administration of health services in onshore immigration detention.

Expand
Entity 
Department of Immigration and Border Protection
Contact 

Please direct enquiries relating to reports through our contact page.

Activity 
Service delivery
Sector 
Border
Immigration
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 8 of 2016–17)
Published: Wednesday 31 August 2016
Published

Controls over Credit Card Use

The objective of the audit was to assess whether select Australian Government entities are effectively managing and controlling the use of Commonwealth credit and other transaction cards for official purposes in accordance with legislative and policy requirements.

Expand
Entity 
Department of Immigration and Border Protection; Fair Work Ombudsman; Australian Public Service Commission
Contact 

Please direct enquiries relating to reports through our contact page.

Activity 
Governance
Sector 
Border
Immigration
Prime Minister & Cabinet
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 36 of 2015–16)
Published: Thursday 5 May 2016
Published

Administration of the Financial Information Service

The audit objective was to assess the effectiveness of the Department of Human Services' administration of the Financial Information Service.

Expand
Entity 
Department of Human Services
Contact 

Please direct enquiries relating to reports through our contact page. 

Activity 
Service delivery
Sector 
Human Services
Social Services
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 35 of 2015–16)
Published: Thursday 5 May 2016
Published

Administration of the Radiation Oncology Health Program Grants Scheme

The audit objective was to assess the effectiveness of the Department of Health's and the Department of Human Services' administration of the Radiation Oncology Health Program Grants Scheme.

Expand
Entity 
Department of Health; Department of Human Services
Contact 

Please direct enquiries relating to reports through our contact page.

Activity 
Grants administration
Sector 
Health
Human Services
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 34 of 2015–16)
Published: Thursday 5 May 2016
Published

Administration of Tobacco Excise Equivalent Goods

The objective of this audit was to assess the effectiveness of the administration of tobacco excise and excise equivalent goods.

Expand
Entity 
Australian Taxation Office (ATO); Department of Immigration and Border Protection
Contact 

Please direct enquiries relating to reports through our contact page.

Activity 
Regulation
Sector 
Border
Customs
Taxation
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 18 of 2015–16)
Published: Thursday 21 January 2016
Published

Qualifying for the Disability Support Pension

The audit objective was to assess the Department of Social Services and the Department of Human Services’ administration of Disability Support Pension eligibility and review processes.

Expand
Entity 
Department of Social Services; Department of Human Services
Contact 

Please direct enquiries relating to reports through our contact page.

Activity 
Service delivery
Sector 
Human Services
Social Services
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 13 of 2015–16)
Published: Thursday 10 December 2015
Published

Managing Compliance with Visa Conditions

The objective of the audit was to assess the effectiveness of the Department of Immigration and Border Protection’s (DIBP) management of compliance with visa conditions. To form a conclusion against this objective, the ANAO assessed whether DIBP:

  • effectively manages risk and intelligence related to visa holders’ non-compliance with their visa conditions;
  • promotes voluntary compliance through targeted campaigns and services that are appropriate and accessible to the community;
  • conducts onshore compliance activities that are effective and appropriately targeted; and
  • has effective administrative arrangements to support visa holders’ compliance with their visa conditions.
Expand
Entity 
Department of Immigration and Border Protection
Contact 

Please direct enquiries relating to reports through our contact page.

Activity 
Regulation
Sector 
Border
Immigration
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 12 of 2015–16)
Published: Thursday 3 December 2015
Published

Administration of the Child Dental Benefits Schedule

The audit objective was to assess the effectiveness of the Department of Health’s and the Department of Human Services’ management and administration of the Child Dental Benefits Schedule.

Expand
Entity 
Department of Health; Department of Human Services
Contact 

Please direct enquiries relating to reports through our contact page.

Activity 
Service delivery
Sector 
Health
Human Services
Social Services
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 7 of 2015–16)
Published: Tuesday 10 November 2015
Published

Managing Compliance with the Wildlife Trade Provisions of the Environment Protection and Biodiversity Conservation Act 1999

The audit objective was to assess the effectiveness of the Department of the Environment’s and the Australian Customs and Border Protection Service’s management of compliance with the wildlife trade regulations under Part 13A of the Environment Protection and Biodiversity Conservation Act 1999.

Expand
Entity 
Department of the Environment; Department of Immigration and Border Protection
Contact 

Please direct enquiries relating to reports through our contact page.

Activity 
Regulation
Sector 
Border
Customs
Environment
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 1 of 2015–16)
Published: Wednesday 8 July 2015
Published

Procurement Initiatives to Support Outcomes for Indigenous Australians

The objective of the audit was to assess the effectiveness of the administration of procurement initiatives to support opportunities for Indigenous Australians.

Expand
Entity 
Department of Defence; Australian Taxation Office; Department of Human Services; Department of Employment; Department of Industry and Science; and Department of Education and Training
Contact 

Please direct enquiries relating to reports through our contact page.

Activity 
Governance
Sector 
Defence
Education
Employment
Human Services
Indigenous
Industry
Prime Minister & Cabinet
Science
Social Services
Taxation
Training
Treasury
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 48 of 2014–15)
Published: Wednesday 10 June 2015
Published

Limited Tender Procurement

The objective of the audit was to assess whether selected entities had appropriately justified the use of limited tender procurement and whether processes adopted met the requirements of the Commonwealth Procurement Rules.

Expand
Entity 
Australian Customs and Border Protection Services; Department of Foreign Affairs and Trade; Department of Human Services
Contact 

Please direct enquiries relating to reports through our contact page.

Sector 
Border
Customs
Foreign Affairs
Human Services
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 47 of 2014–15)
Published: Wednesday 10 June 2015
Published

Verifying Identity in the Citizenship Program

The objective of the audit was to assess the effectiveness of the Department of Immigration and Border Protection’s identity verification arrangements for applicants in the Citizenship Program.

Expand
Entity 
Department of Immigration and Border Protection
Contact 

Please direct enquiries relating to reports through our contact page.

Sector 
Border
Immigration
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 46 of 2014–15)
Published: Tuesday 9 June 2015
Published

Administration of the Australian Childhood Immunisation Register

The audit objective was to examine the effectiveness of the Department of Human Services’ administration of the Australian Childhood Immunisation Register.

Expand
Entity 
Department of Human Services
Contact 

Please direct enquiries relating to reports through our contact page.

Sector 
Human Services
Social Services
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 37 of 2014–15)
Published: Tuesday 19 May 2015
Published

Management of Smart Centres' Centrelink Telephone Services

The audit objective was to assess the effectiveness and efficiency of the Department of Human Services’ management of Smart Centres’ Centrelink telephone services.

Expand
Entity 
Department of Human Services
Contact 

Please direct enquiries relating to reports through our contact page.

Sector 
Human Services
Social Services
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 36 of 2014–15)
Published: Wednesday 6 May 2015
Published

Administration of the Assistance for Isolated Children Scheme

The audit objective was to assess the effectiveness of the Department of Human Services’ administration of the Assistance for Isolated Children Scheme.

Expand
Entity 
Department of Human Services
Contact 

Please direct enquiries relating to reports through our contact page.

Sector 
Human Services
Social Services
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 28 of 2014–15)
Published: Wednesday 15 April 2015
Published

Management of Interpreting Services

The audit objective was to assess the effectiveness of the Department of Immigration and Border Protection in delivering high quality interpreting services to its clients.

Expand
Entity 
Department of Immigration and Border Protection; Department of Social Services
Contact 

Please direct enquiries relating to reports through our contact page.

Sector 
Border
Immigration
Social Services
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 20 of 2014–15)
Published: Thursday 5 February 2015
Published

Administration of the Tariff Concession System

The objective of the audit was to assess the Australian Customs and Border Protection Service's administration of the Tariff Concession System.

Expand
Entity 
Australian Customs and Border Protection Service
Contact 

Please direct enquiries relating to reports through our contact page.

Sector 
Border
Customs
Immigration
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 13 of 2014–15)
Published: Tuesday 16 December 2014
Published

Management of the Cape Class Patrol Boat Program

The objective of the audit was to assess the effectiveness of the Australian Customs and Border Protection Service's management of the Cape Class patrol boat program.

Expand
Entity 
Australian Customs and Border Protection Service
Contact 

Please direct enquiries relating to reports through our contact page.

Sector 
Border
Customs
Immigration
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 1 of 2014–15)
Published: Thursday 18 September 2014
Published

Confidentiality in Government Contracts: Senate Order for Departmental and Agency Contracts (Calendar Year 2013 Compliance)

The objective of the audit was to assess the appropriateness of the use and reporting of confidentiality provisions in a sample of Australian Government contracts.

Expand
Entity 
Across Entities
Contact 

Please direct enquiries relating to reports through our contact page.

Sector 
Attorney-General's
Border
Communications
Immigration
Treasury
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 54 of 2013–14)
Published: Thursday 26 June 2014
Published

Establishment and Use of Multi-Use Lists

The objective of the audit was to assess the extent to which agencies have arrangements to establish and use multi-use lists to support value for money, efficiency and effectiveness in procurement.

Expand
Entity 
Across Agencies
Contact 

Please direct enquiries relating to reports through our contact page.

Sector 
Attorney-General's
Defence
Finance
Human Services
Industry
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 51 of 2013–14)
Published: Wednesday 25 June 2014
Published

The Improving School Enrolment and Attendance through Welfare Reform Measure

The objective of the audit was to assess the effectiveness of the administration of the Improving School Enrolment and Attendance through Welfare Reform Measure.

Expand
Entity 
Department of the Prime Minister and Cabinet, Department of Human Services
Contact 

Please direct enquiries relating to reports through our contact page.

Sector 
Human Services
Prime Minister & Cabinet
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 50 of 2013–14)
Published: Tuesday 24 June 2014
Published

Cyber Attacks: Securing Agencies' ICT Systems

The audit objective was to assess selected agencies’ compliance with the four mandatory ICT security strategies and related controls in the Australian Government Information Security Manual.

Expand
Entity 
Across Agencies
Contact 

David Gray, Executive Director - Phone (02) 6203 7377

Sector 
Border
Customs
Defence
Foreign Affairs
Human Services
Science
Taxation
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 47 of 2013–14)
Published: Monday 23 June 2014
Published

Managing Conflicts of Interest in FMA Agencies

The audit objective was to determine whether Australian Government agencies were implementing appropriate policies and processes to identify and manage conflicts of interest.

Expand
Entity 
Across Agencies
Contact 

Please direct enquiries relating to reports through our contact page.

Sector 
Agriculture
Communications
Defence
Education
Employment
Environment
Finance
Foreign Affairs
Health
Human Services
Immigration
Industry
Infrastructure
Prime Minister & Cabinet
Regional Development
Social Services
Treasury
Veterans' Affairs
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 45 of 2013–14)
Published: Thursday 19 June 2014
Published

Initiatives to Support the Delivery of Services to Indigenous Australians

The audit objective was to assess the effectiveness of DHS’ implementation of initiatives to support the delivery of services to Indigenous Australians.

Expand
Entity 
Department of Human Services
Contact 

Please direct enquiries relating to reports through our contact page.

Sector 
Human Services
Indigenous
Social Services
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 42 of 2013–14)
Published: Wednesday 18 June 2014
Published

Screening of International Mail

The objective of the audit was to assess the effectiveness of Agriculture’s and Customs’ arrangements for the targeting and screening of incoming international mail to identify prohibited and restricted goods.

Expand
Entity 
Department of Agriculture, Australian Customs and Border Protection Service
Contact 

Please direct enquiries relating to reports through our contact page.

Sector 
Agriculture
Border
Customs
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 40 of 2013–14)
Published: Monday 16 June 2014
Published

Trials of Intensive Service Delivery

The audit objective was to assess the effectiveness of the Department of Human Services’ management of the trials of intensive service delivery for customers with complex needs.

Expand
Entity 
Department of Human Services
Contact 

Please direct enquiries relating to reports through our contact page.

Sector 
Human Services
Social Services
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 34 of 2013–14)
Published: Thursday 29 May 2014
Published

Implementation of ANAO Performance Audit Recommendations

The objective of this audit was to assess the effectiveness of arrangements for implementing and monitoring the implementation of ANAO performance audit recommendations in the Department of Agriculture and the Department of Human Services.

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Entity 
Department of Agriculture, Department of Human Services
Contact 

Please direct enquiries relating to reports through our contact page.

Sector 
Agriculture
Human Services
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Type of content 
Performance audit  (Auditor-General Report No. 33 of 2013–14)
Published: Thursday 29 May 2014
Published

Indigenous Employment in Australian Government Entities

The objective of this audit was to determine whether Australian Government entities were implementing effective strategies to support increased Indigenous employment.

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Entity 
Across Agencies
Contact 

Please direct enquiries relating to reports through our contact page.

Sector 
Agriculture
Communications
Defence
Education
Employment
Finance
Foreign Affairs
Health
Human Services
Immigration
Indigenous
Prime Minister & Cabinet
Regional Development
Treasury
Veterans' Affairs
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Type of content 
Performance audit  (Auditor-General Report No. 32 of 2013–14)
Published: Wednesday 28 May 2014
Published

Delivery of the Hearing Community Service Obligation

The objective of the audit was to assess the effectiveness of the Department of Health’s and Australian Hearing’s administration of the Community Service Obligations program for hearing services.

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Entity 
Department of Health, Department of Human Services, Australian Hearing Services
Contact 

Please direct enquiries relating to reports through our contact page.

Sector 
Health
Human Services
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Type of content 
Performance audit  (Auditor-General Report No. 28 of 2013–14)
Published: Wednesday 30 April 2014
Published

Review of Child Support Objections

The audit objective was to assess the effectiveness of the Department of Human Services’ administration of the child support objection review process.

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Entity 
Department of Human Services; Department of Social Services
Contact 

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Sector 
Human Services
Social Services
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Type of content 
Performance audit  (Auditor-General Report No. 27 of 2013–14)
Published: Thursday 24 April 2014
Published

Integrity of Medicare Customer Data

The objective of the audit was to examine the effectiveness of the Department of Human Services’ management of Medicare customer data and the integrity of this data.

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Entity 
Department of Human Services
Contact 

Please direct enquiries relating to reports through our contact page.

Sector 
Human Services
Social Services
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Type of content 
Performance audit  (Auditor-General Report No. 26 of 2013–14)
Published: Wednesday 23 April 2014
Published

Medicare Compliance Audits

The objective of the audit was to assess the effectiveness of the Department of Human Services' management of Medicare compliance audits.

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Entity 
Department of Human Services
Contact 

Please direct enquiries relating to reports through our contact page.

Sector 
Human Services
Social Services
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Type of content 
Performance audit  (Auditor-General Report No. 21 of 2013–14)
Published: Thursday 27 February 2014
Published

Pilot Project to Audit Key Performance Indicators

In 2012–13, the ANAO pilot project to audit Key Performance Indicators(KPIs) was continued with the objective of conducting a review of framework developments, both in terms of the clarity of the policy and guidance issued by Finance and the performance of agencies in applying this policy and guidance, as a basis for implementing a future program of audits; and to further develop and test an audit methodology to address the practical challenges of assessing the appropriateness of KPIs, and their complete and accurate reporting.

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Entity 
Across Entities
Contact 

Michael White, Executive Director, Phone (02) 6203 7393

Sector 
Border
Customs
Finance
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 20 of 2013–14)
Published: Thursday 20 February 2014
Published

Management of the Central Movement Alert List: Follow-on Audit

The objective of the audit was to assess the effectiveness of the Department of Immigration and Border Protection's (DIBP’s) management of the Central Movement Alert List (CMAL) system, having particular regard to the recommendations contained in Audit Report No. 35 of 2008–09.

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Entity 
Department of Immigration and Border Protection
Contact 

Please direct enquiries relating to reports through our contact page.

Sector 
Border
Immigration
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 2 of 2013–14)
Published: Wednesday 14 August 2013
Published

Administration of the Agreements for the Management, Operation and Funding of the Mersey Community Hospital

The objective of the audit was to assess the effectiveness of the administration, by DoHA and the Commonwealth partners, of the 2008 and 2011 Heads of Agreement for the management, operation and funding of the Mersey Community Hospital (The Commonwealth partners for this audit were the Tasmanian Government Department of Health and Human Services and the Tasmanian Health Organisation – North West).

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Entity 
Department of Health and Ageing; Department of Health and Human Services, Tasmania; Tasmanian Health Organisation, North West
Contact 

Please direct enquiries relating to reports through our contact page.

Sector 
Health
Human Services
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Type of content 
Performance audit  (Auditor-General Report No. 54 of 2012–13)
Published: Wednesday 26 June 2013
Published

Administration of Government Advertising Arrangements: August 2011 to March 2013

The audit objectives were to assess the effectiveness of:

  • selected agencies’ administration in developing advertising campaigns and implementing key processes against the requirements of the Australian Government’s campaign advertising framework, and other key legal and administrative requirements; and
  • the ongoing administration of the campaign advertising framework.
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Entity 
Across Entities
Contact 

Please direct enquiries relating to reports through our contact page.

Sector 
Ageing
Communications
Finance
Health
Human Services
Indigenous
Social Services
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 45 of 2012–13)
Published: Monday 17 June 2013
Published

Cross-Agency Coordination of Employment Programs

The audit objective was to assess the administrative effectiveness of the Department of Education, Employment and Workplace Relations(DEEWR), Department of Human Services (DHS) partnership arrangement in supporting the delivery of employment programs.

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Entity 
Department of Education, Employment and Workplace Relations; Department of Human Services
Contact 

Please direct enquiries relating to reports through our contact page.

Sector 
Employment
Human Services
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Type of content 
Performance audit  (Auditor-General Report No. 42 of 2012–13)
Published: Thursday 6 June 2013
Published

Co-location of the Department of Human Services Shopfronts

The objective of the audit was to assess the effectiveness of the Department of Human Services' (DHS) administration of the shopfront co-location of DHS services.

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Entity 
Department of Human Services
Contact 

Please direct enquiries relating to reports through our contact page.

Sector 
Human Services
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Type of content 
Performance audit  (Auditor-General Report No. 40 of 2012–13)
Published: Thursday 30 May 2013
Published

Recovery of Centrelink Payment Debts by External Collection Agencies

The objective of the audit was to assess the effectiveness of the Department of Human Services' arrangements for engaging and managing External Collection Agencies to recover debts arising from Centrelink payments.

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Entity 
Department of Human Services
Contact 

Please direct enquiries relating to reports through our contact page.

Sector 
Human Services
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Type of content 
Performance audit  (Auditor-General Report No. 31 of 2012–13)
Published: Thursday 2 May 2013
Published

Implementation of the National Partnership Agreement on Homelessness

The objective of this audit was to examine the effectiveness of the Department of Families, Housing, Community Services and Indigenous Affairs’ administration of the National Partnership Agreement on Homelessness (NPAH), including monitoring and reporting of progress against the objective and outcomes of the agreement.

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Entity 
Department of Families, Housing, Community Services and Indigenous Affairs
Contact 

Please direct enquiries relating to reports through our contact page.

Sector 
Human Services
Indigenous
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 30 of 2012–13)
Published: Wednesday 1 May 2013
Published

Management of Detained Goods

The objective of the audit was to assess the effectiveness of Customs and Border Protection’s arrangements for managing the safe and secure storage and disposal of detained goods.

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Entity 
Australian Customs and Border Protection Service
Sector 
Attorney-General's
Border
Customs
Read published report

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