Browse our range of publications including performance and financial statement audit reports, assurance review reports, information reports and annual reports.
This page lists completed performance audit reports. View all performance audits in-progress.
Type of content
Performance audit (Auditor-General Report No. 16 of 2010–11)
Published: Thursday 25 November 2010
Published
The objective of the audit was to assess whether, in relation to appeals to the SSAT and the AAT, Centrelink undertakes its role effectively, so as to support the timely implementation of the Tribunals' decisions about customers' entitlements. In assessing Centrelink's performance, the ANAO examined whether:
- the information provided by Centrelink, in relation to appeals to the SSAT and the AAT, effectively supported customers' and Tribunals' decision-making;
- the relationships and administrative arrangements between Centrelink, DEEWR and FaHCSIA supported the effective management of the appeal process and the capture of issues that may have broader implications for legislation, policy and service delivery; and
- Centrelink implemented SSAT and AAT decisions in an effective and timely manner.
The audit focused on the external review and appeal mechanisms and completes the cycle of audits on Centrelink's review and appeal system. The audit examined those appeals where an implementation action was required and did not consider SSAT and AAT appeals that were dismissed, withdrawn or were not within the Tribunals' jurisdiction.
Entity
Centrelink; Department of Education, Employment and Workplace Relations; Department of Families, Housing, Community Services and Indigenous Affairs
Type of content
Performance audit (Auditor-General Report No. 10 of 2010–11)
Published: Thursday 30 September 2010
Published
The objective of the audit was to examine the effectiveness of Centrelink's approach to investigating and responding to external fraud. The ANAO's assessment was based on four key criteria. In particular, the ANAO assessed whether Centrelink:
- had established a management framework, business systems and guidelines, that support the investigation, prosecution and reporting of fraud;
- had implemented appropriate case selection strategies and controls to ensure resources are targeted to the cases of highest priority;
- complied with relevant external and internal requirements when investigating fraud and referring cases for consideration of prosecution; and
- had implemented an effective training program that supports high quality investigations and prosecution referrals.
Entity
Centrelink
Type of content
Performance audit (Auditor-General Report No. 36 of 2009–10)
Published: Wednesday 19 May 2010
Published
The scope of the audit covered Centrelink's emergency management framework and community recovery assistance operations in general, with a specific focus on the 2009 North Queensland floods and Victorian bushfires. FaHCSIA's role during those disaster events was also considered as it played a key role in establishing the policy parameters of the services Centrelink delivered and addressing issues arising from policy implementation.
Entity
Centrelink; Department of Families, Housing, Community Services and Indigenous Affairs
Type of content
Performance audit (Auditor-General Report No. 19 of 2009–10)
Published: Friday 18 December 2009
Published
The objective of the audit was to assess how effectively DHS (including CSA), FaHCSIA and Centrelink managed the implementation of stage one of the CSSR and the Improving Compliance program.
Entity
Department of Human Services; Department of Families, Housing, Community Services and Indigenous Affairs; Centrelink
Type of content
Performance audit (Auditor-General Report No. 18 of 2009–10)
Published: Friday 18 December 2009
Published
The audit objective was to assess whether the administration of the LPG Vehicle Scheme is effective. To address this objective, the audit considered whether:
- there is a sound framework for the operation of the Scheme;
- grants are promoted, assessed and approved in accordance with relevant guidance and regulations; and
- the Scheme's performance is monitored and reported.
Entity
Department of Innovation, Industry, Science and Research; Medicare Australia; Centrelink
Type of content
Performance audit (Auditor-General Report No. 12 of 2009–10)
Published: Thursday 19 November 2009
Published
The audit objective was to assess the effectiveness of administrative arrangements for YA, including service delivery. The ANAO assessed DEEWR's and Centrelink's performance against three main criteria:
- objectives and strategies for the ongoing management and performance measures for YA provide a firm basis for measurement against outcomes (Chapters 2 and 3);
- YA services delivered are consistent with legislative and policy requirements, (Chapter 4); and
- monitoring arrangements provide appropriate information for assessing service delivery performance (Chapter 5).
Entity
Department of Education, Employment and Workplace Relations; Centrelink
Type of content
Performance audit (Auditor-General Report No. 42 of 2007–08)
Published: Thursday 19 June 2008
Published
The objective of this follow-up audit was to examine Centrelink's progress in implementing the recommendations of the 2004–05 audit and the subsequent JCPAA inquiry.
Entity
Centrelink; Department of Employment, and Workplace Relations; Department of Families, Housing and Community Services and Indigenous Affairs
Type of content
Performance audit (Auditor-General Report No. 17 of 2007–08)
Published: Wednesday 19 December 2007
Published
The overall objective of the audit was to assess the effectiveness of Refresh and, in particular:
- the extent to which Centrelink has used the funds invested by the Government to develop its IT capability and realise the anticipated service delivery, financial and other benefits; and
- how Centrelink's programme management approach and Refresh's oversight arrangements have contributed to the achievement of the outcomes of the programme.
Entity
Centrelink
Type of content
Performance audit (Auditor-General Report No. 8 of 2007–08)
Published: Wednesday 3 October 2007
Published
The objective of the audit was to determine whether the POI information recorded by Centrelink accords with relevant policy and thereby effectively supports informed decision-making regarding eligibility for the payment of various benefits to Centrelink customers
Entity
Centrelink; Department of Human Services
Type of content
Performance audit (Auditor-General Report No. 37 of 1997–98)
Published: Friday 20 March 1998
Published
The purpose of this follow-up audit was to report on action taken by the Department of Social Security and Centrelink in addressing the recommendations of Audit Report No.23 1993-94 Protection of Confidential Client Information from Unauthorised Disclosure. The objectives were to:
- ascertain the extent to which the recommendations of the original audit have been implemented;
- identify other changes made in relation to data confidentiality within the Social Security portfolio since 1993;
- assess the impact of the changes made; and
- identify any scope for further improvement.
Entity
Centrelink; Department of Social Security
Type of content
Performance audit (Auditor-General Report No. 18 of 1997–98)
Published: Thursday 4 December 1997
Published
The objective of the audit was to determine the extent to which the new Commonwealth services delivery arrangements were implemented efficiently and effectively. The audit focussed on the establishment of Centrelink to deliver services on behalf of purchaser departments and the development of associated purchaser/provider arrangements.
Entity
Centrelink