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Performance audit reports

Performance audit reports

Our performance audit work contributes to improved public sector administration and accountability through objective reporting on the performance of Australian Government programs and entities.

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Year published

  • 2018–19 1
  • 2017–18 5
  • 2016–17 2
  • 2015–16 1
  • 2014–15 2
  • 2013–14 3
  • 2012–13 5
  • 2011–12 6
  • 2010–11 3
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  • 2008–09 12
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  • 2006–07 8
  • 2005–06 9
  • 2004–05 15
  • 2003–04 8
  • 2002–03 5
  • 2001–02 5
  • 2000–01 3
  • 1999–2000 5
  • 1998–99 3
  • 1997–98 2
  • 1995–96 2

Activity

  • Governance 4
  • Service delivery 3
  • Policy development 1
  • Regulation 1

This page lists completed performance audit reports. View all performance audits in-progress.

120 items found
103060120
Type of content 
Performance audit  (Auditor-General Report No. 32 of 2018–19)
Published: Friday 29 March 2019
Published

Addressing Illegal Phoenix Activity

The objective of the audit was to assess the effectiveness of the Phoenix Taskforce to combat illegal phoenix activities.

Expand
Entity 
Across Entities
Contact 

Please direct enquiries through our contact page.

Activity 
Regulation
Sector 
Attorney-General's
Cross Government
Employment
Taxation
Treasury
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 41 of 2017–18)
Published: Monday 21 May 2018
Published

Efficiency through Contestability Programme

The objective of this audit was to assess the effectiveness of the Efficiency through Contestability Programme in supporting entities to improve the efficient delivery of government functions.

Expand
Entity 
Across Entities
Contact 

Please direct enquiries through our contact page.

Activity 
Policy development
Sector 
Employment
Finance
Foreign Affairs
Health
Social Services
Trade
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 33 of 2017–18)
Published: Wednesday 28 March 2018
Published

Implementation of the Annual Performance Statements Requirements 2016–17

The objective of the audit was to continue to examine the progress of the implementation of the annual performance statements requirements under the PGPA Act and the PGPA Rule by the selected entities. The audit was also designed to:

  • provide insights to entities more broadly, to encourage improved performance; and
  • continue the development of the ANAO’s methodology to support the possible future implementation of annual audits of performance statements.
Expand
Entity 
Across Entities
Contact 

Please direct enquiries through our contact page.

Activity 
Governance
Sector 
Employment
Energy
Environment
Finance
Foreign Affairs
Health
Trade
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 14 of 2017–18)
Published: Tuesday 31 October 2017
Published

The Design and Implementation of the Community Development Programme

The objective of the audit was to assess the effectiveness of the transition of the Remote Jobs and Communities Programme to the Community Development Programme, including whether the Community Development Programme is well designed and administered effectively and efficiently.

Expand
Entity 
Department of the Prime Minister and Cabinet; Department of Employment; Department of Human Services
Contact 

Please direct enquiries relating to reports through our contact page.

Activity 
Service delivery
Sector 
Employment
Human Services
Prime Minister & Cabinet
Social Services
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 6 of 2017–18)
Published: Tuesday 15 August 2017
Published

The Management of Risk by Public Sector Entities

The audit objective was to assess how effectively the selected public sector entities manage risk.

Expand
Entity 
Department of Employment; Department of Health; Australian Communications and Media Authority; Australian Fisheries Management Authority
Contact 

Please direct enquiries relating to reports through our contact page. 

Activity 
Governance
Sector 
Agriculture
Communications
Employment
Health
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 4 of 2017–18)
Published: Wednesday 12 July 2017
Published

jobactive: Design and Monitoring

The audit objective was to assess whether the Department of Employment effectively designed and monitors the progress of the jobactive program.

Expand
Entity 
Department of Employment
Contact 

Please direct enquiries relating to reports through our contact page. 

Activity 
Service delivery
Sector 
Employment
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 51 of 2016–17)
Published: Monday 22 May 2017
Published

Administration of Youth Allowance (Student) and ABSTUDY

The audit Administration of ABSTUDY and the audit Administration of Youth Allowance have been combined to table as one report titled Administration of ABSTUDY and Administration of Youth Allowance.

The objective of both audits was to assess the efficiency and effectiveness of the Department of Social Services’ and the Department of Human Services’ program administration.

Expand
Entity 
Department of Social Services; Department of Human Services
Contact 

Please direct enquiries relating to reports through our contact page.

Activity 
Service delivery
Sector 
Education
Employment
Human Services
Social Services
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 25 of 2016–17)
Published: Wednesday 9 November 2016
Published

The Shared Services Centre

The audit objective was to assess the effectiveness of the Department of Employment and the Department of Education and Training's administration of the Shared Services Centre to achieve efficiencies and deliver value to its customers.

Expand
Entity 
Department of Employment; Department of Education and Training
Contact 

Please direct enquiries relating to reports through our contact page.

Activity 
Governance
Sector 
Education
Employment
Training
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 1 of 2015–16)
Published: Wednesday 8 July 2015
Published

Procurement Initiatives to Support Outcomes for Indigenous Australians

The objective of the audit was to assess the effectiveness of the administration of procurement initiatives to support opportunities for Indigenous Australians.

Expand
Entity 
Department of Defence; Australian Taxation Office; Department of Human Services; Department of Employment; Department of Industry and Science; and Department of Education and Training
Contact 

Please direct enquiries relating to reports through our contact page.

Activity 
Governance
Sector 
Defence
Education
Employment
Human Services
Indigenous
Industry
Prime Minister & Cabinet
Science
Social Services
Taxation
Training
Treasury
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 32 of 2014–15)
Published: Thursday 23 April 2015
Published

Administration of the Fair Entitlements Guarantee

The objective of the audit was to assess the effectiveness of the Department of Employment’s administration of the Fair Entitlements Guarantee.

Expand
Entity 
Department of Employment
Contact 

Please direct enquiries relating to reports through our contact page.

Sector 
Employment
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 3 of 2014–15)
Published: Thursday 30 October 2014
Published

Fraud Control Arrangements

The audit objective was to examine the selected entities’ effectiveness in implementing entity-wide fraud control arrangements, including compliance with the requirements of the 2011 Commonwealth Fraud Control Guidelines (2011 Guidelines), and the overall administration of the fraud control framework by the Attorney-General’s Department.

Expand
Entity 
Across Entities
Sector 
Defence
Employment
Trade
Veterans' Affairs
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 47 of 2013–14)
Published: Monday 23 June 2014
Published

Managing Conflicts of Interest in FMA Agencies

The audit objective was to determine whether Australian Government agencies were implementing appropriate policies and processes to identify and manage conflicts of interest.

Expand
Entity 
Across Agencies
Contact 

Please direct enquiries relating to reports through our contact page.

Sector 
Agriculture
Communications
Defence
Education
Employment
Environment
Finance
Foreign Affairs
Health
Human Services
Immigration
Industry
Infrastructure
Prime Minister & Cabinet
Regional Development
Social Services
Treasury
Veterans' Affairs
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 37 of 2013–14)
Published: Wednesday 11 June 2014
Published

Management of Services Delivered by Job Services Australia

The audit objective was to assess the Department of Employment’s management of the effectiveness and quality of employment services delivered by Job Services Australia providers.

Expand
Entity 
Department of Employment
Contact 

Please direct enquiries relating to reports through our contact page.

Sector 
Employment
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 33 of 2013–14)
Published: Thursday 29 May 2014
Published

Indigenous Employment in Australian Government Entities

The objective of this audit was to determine whether Australian Government entities were implementing effective strategies to support increased Indigenous employment.

Expand
Entity 
Across Agencies
Contact 

Please direct enquiries relating to reports through our contact page.

Sector 
Agriculture
Communications
Defence
Education
Employment
Finance
Foreign Affairs
Health
Human Services
Immigration
Indigenous
Prime Minister & Cabinet
Regional Development
Treasury
Veterans' Affairs
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 55 of 2012–13)
Published: Wednesday 26 June 2013
Published

Indigenous Employment: The Australian Government's Contribution to the Australian Employment Covenant

The objective of the audit was to assess the effectiveness of the Department of Education, Employment and Workplace Relations’ management of the Australian Government’s contribution to the Covenant. The scope of the audit is the Australian Government’s role in the initial establishment of the Covenant and its ongoing contribution through other employment programs.

Expand
Entity 
Department of Education, Employment and Workplace Relations
Contact 

Please direct enquiries relating to reports through our contact page.

Sector 
Employment
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 45 of 2012–13)
Published: Monday 17 June 2013
Published

Cross-Agency Coordination of Employment Programs

The audit objective was to assess the administrative effectiveness of the Department of Education, Employment and Workplace Relations(DEEWR), Department of Human Services (DHS) partnership arrangement in supporting the delivery of employment programs.

Expand
Entity 
Department of Education, Employment and Workplace Relations; Department of Human Services
Contact 

Please direct enquiries relating to reports through our contact page.

Sector 
Employment
Human Services
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 43 of 2012–13)
Published: Wednesday 12 June 2013
Published

Establishment, Implementation and Administration of the General Component of the Local Jobs Stream of the Jobs Fund

The objective of the audit was to assess the efficiency and effectiveness of the establishment, implementation and administration of the general component of the Local Jobs stream of the Jobs Fund, with a particular focus on the establishment of program objectives and the extent to which approved grants have demonstrably contributed to the cost-effective achievement of those objectives.

Expand
Entity 
Department of Education, Employment and Workplace Relations
Contact 

Please direct enquiries relating to reports through our contact page.

Sector 
Employment
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 14 of 2012–13)
Published: Tuesday 18 December 2012
Published

Delivery of Workplace Relations Services by the Office of the Fair Work Ombudsman

The audit objective was to assess the effectiveness of FWO’s administration of education and compliance services in relation to the Fair Work Act 2009.

Expand
Entity 
Office of the Fair Work Ombudsman
Sector 
Employment
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 7 of 2012–13)
Published: Wednesday 3 October 2012
Published

Improving Access to Child Care — the Community Support Program

The objective of the audit was to assess the effectiveness of the Department of Education, Employment and Workplace Relations' administration of the Community Support Program. The program aims to improve access to child care, especially in areas where the market would otherwise fail to provide services.

Expand
Entity 
Department of Education, Employment and Workplace Relations
Sector 
Education
Employment
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 26 of 2011–12)
Published: Thursday 9 February 2012
Published

Capacity Development for Indigenous Service Delivery

The objective of the audit was to assess the extent to which FaHCSIA, DEEWR and DoHA seek to reduce service delivery risks posed by capacity constraints in Indigenous organisations.

Expand
Entity 
Department of Families, Housing, Community Services and Indigenous Affairs, Department of Education, Employment and Workplace Relations and Department of Health and Ageing
Sector 
Ageing
Education
Employment
Health
Indigenous
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 10 of 2011–12)
Published: Thursday 3 November 2011
Published

Administration of the National Partnership on Early Childhood Education

The audit objective was to assess the effectiveness of DEEWR‘s administration of the initial phases of the NP ECE. The high-level criteria used to make this assessment were the appropriateness of DEEWR‘s:

  • establishment of a sound foundation for implementation, including implementation plans, monitoring arrangements and an Indigenous strategy for universal access; and
  • ongoing monitoring and support activities, including assessing progress reports, making payments, maintaining relationships, improving data quality and public reporting.
Expand
Entity 
Department of Education, Employment and Workplace Relations
Sector 
Education
Employment
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 9 of 2011–12)
Published: Thursday 20 October 2011
Published

Indigenous Secondary Student Accommodation Initiatives

The audit objective was to assess the extent to which DEEWR and FaHCSIA have effectively managed the planning and consultation phases for the IBF program and the IBHP program. The audit scope included consideration of the issues likely to affect the ongoing operation and sustainability of the facilities.

Expand
Entity 
Department of Education, Employment and Workplace Relations; Department of Families, Housing, Community Services and Indigenous Affairs; Aboriginal Hostels Limited; Northern Territory Department of Education and Training
Sector 
Education
Employment
Human Services
Indigenous
Social Services
Training
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 6 of 2011–12)
Published: Thursday 15 September 2011
Published

Fair Work Education and Information Program

The audit objective was to assess the effectiveness of DEEWR’s administration of FWEIP. The three high level criteria that were used to make this assessment were the appropriateness of DEEWR’s:

  • program planning and design;
  • selection and engagement of providers; and
  • program monitoring, reporting and evaluation.
Expand
Entity 
Department of Education, Employment and Workplace Relations
Sector 
Education
Employment
Training
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 5 of 2011–12)
Published: Thursday 8 September 2011
Published

Development and Implementation of Key Performance Indicators to Support the Outcomes and Programs Framework

The objective of this audit was to assess how effectively entities had developed and implemented appropriate KPIs to support stated program objectives.

Expand
Entity 
Australian Customs and Border Protection Service; National Film and Sound Archive; Fair Work Australia; Department of Resources, Energy and Tourism
Sector 
Arts
Border
Customs
Employment
Environment
Tourism
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 4 of 2011–12)
Published: Wednesday 31 August 2011
Published

Indigenous Employment in Government Service Delivery

The audit objective was to assess the effectiveness of DEEWR’s and FaHCSIA’s administration of the Australian Government’s responsibilities under Element 1 of the National Partnership Agreement on Indigenous Economic Participation (including the NT Jobs Package).

Expand
Entity 
Across Entities
Sector 
Ageing
Arts
Education
Employment
Environment
Health
Human Services
Indigenous
Prime Minister & Cabinet
Social Services
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 25 of 2010–11)
Published: Wednesday 2 February 2011
Published

Administration of the Trade Training Centres in Schools Program

The audit examined the effectiveness of DEEWR's: administrative framework for the program; management of the application, assessment and funding processes; and monitoring of and reporting on the program's performance.

In order to form an opinion against the audit objective, the ANAO primarily conducted fieldwork and documentation reviews at DEEWR's central office. A stratified random sample (in order to provide for representation from states, territories and school sectors) of 74 applications from Rounds 1 and 2 was also selected for detailed examination. Through this sample, the ANAO sought to determine whether funding applications had been assessed in accordance with the established assessment criteria and that quality assurance mechanisms for the assessment process were effective.

Expand
Entity 
Department of Education, Employment and Workplace Relations
Sector 
Education
Employment
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 16 of 2010–11)
Published: Thursday 25 November 2010
Published

Centrelink's Role in the Process of Appeal to the Social Security Appeals Tribunal and to the Administrative Appeals Tribunal

The objective of the audit was to assess whether, in relation to appeals to the SSAT and the AAT, Centrelink undertakes its role effectively, so as to support the timely implementation of the Tribunals' decisions about customers' entitlements. In assessing Centrelink's performance, the ANAO examined whether:

  • the information provided by Centrelink, in relation to appeals to the SSAT and the AAT, effectively supported customers' and Tribunals' decision-making;
  • the relationships and administrative arrangements between Centrelink, DEEWR and FaHCSIA supported the effective management of the appeal process and the capture of issues that may have broader implications for legislation, policy and service delivery; and
  • Centrelink implemented SSAT and AAT decisions in an effective and timely manner.

The audit focused on the external review and appeal mechanisms and completes the cycle of audits on Centrelink's review and appeal system. The audit examined those appeals where an implementation action was required and did not consider SSAT and AAT appeals that were dismissed, withdrawn or were not within the Tribunals' jurisdiction.

Expand
Entity 
Centrelink; Department of Education, Employment and Workplace Relations; Department of Families, Housing, Community Services and Indigenous Affairs
Sector 
Centrelink
Employment
Indigenous
Social Services
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 10 of 2010–11)
Published: Thursday 30 September 2010
Published

Centrelink Fraud Investigations

The objective of the audit was to examine the effectiveness of Centrelink's approach to investigating and responding to external fraud. The ANAO's assessment was based on four key criteria. In particular, the ANAO assessed whether Centrelink:

  • had established a management framework, business systems and guidelines, that support the investigation, prosecution and reporting of fraud;
  • had implemented appropriate case selection strategies and controls to ensure resources are targeted to the cases of highest priority;
  • complied with relevant external and internal requirements when investigating fraud and referring cases for consideration of prosecution; and
  • had implemented an effective training program that supports high quality investigations and prosecution referrals.
Expand
Entity 
Centrelink
Sector 
Centrelink
Human Services
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 40 of 2009–10)
Published: Wednesday 26 May 2010
Published

Application of the Core APS Values and Codes of Conduct to Australian Government Service Providers

The audit objective was to assess the extent to which Australian Government agencies ensure that service providers are made aware of the core Australian Public Service (APS) Values and Code of Conduct and these arrangements are monitored.

Expand
Entity 
Department of Agriculture, Fisheries and Forestry; Department of Education, Employment and Workplace Relations; Department of Health and Ageing; Department of Families, Housing, Community Services and Indigenous Affairs
Sector 
Ageing
Agriculture
Education
Employment
Health
Human Services
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 36 of 2009–10)
Published: Wednesday 19 May 2010
Published

Emergency Management and Community Recovery Assistance in Centrelink

The scope of the audit covered Centrelink's emergency management framework and community recovery assistance operations in general, with a specific focus on the 2009 North Queensland floods and Victorian bushfires. FaHCSIA's role during those disaster events was also considered as it played a key role in establishing the policy parameters of the services Centrelink delivered and addressing issues arising from policy implementation.

Expand
Entity 
Centrelink; Department of Families, Housing, Community Services and Indigenous Affairs
Sector 
Centrelink
Social Services
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 19 of 2009–10)
Published: Friday 18 December 2009
Published

Child Support Reforms: Stage One of the Child Support Scheme Reforms and Improving Compliance

The objective of the audit was to assess how effectively DHS (including CSA), FaHCSIA and Centrelink managed the implementation of stage one of the CSSR and the Improving Compliance program.

Expand
Entity 
Department of Human Services; Department of Families, Housing, Community Services and Indigenous Affairs; Centrelink
Sector 
Centrelink
Human Services
Social Services
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 18 of 2009–10)
Published: Friday 18 December 2009
Published

LPG Vehicle Scheme

The audit objective was to assess whether the administration of the LPG Vehicle Scheme is effective. To address this objective, the audit considered whether:

  • there is a sound framework for the operation of the Scheme;
  • grants are promoted, assessed and approved in accordance with relevant guidance and regulations; and
  • the Scheme's performance is monitored and reported.
Expand
Entity 
Department of Innovation, Industry, Science and Research; Medicare Australia; Centrelink
Sector 
Centrelink
Human Services
Research
Science
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 12 of 2009–10)
Published: Thursday 19 November 2009
Published

Administration of Youth Allowance

The audit objective was to assess the effectiveness of administrative arrangements for YA, including service delivery. The ANAO assessed DEEWR's and Centrelink's performance against three main criteria:

  • objectives and strategies for the ongoing management and performance measures for YA provide a firm basis for measurement against outcomes (Chapters 2 and 3);
  • YA services delivered are consistent with legislative and policy requirements, (Chapter 4); and
  • monitoring arrangements provide appropriate information for assessing service delivery performance (Chapter 5).
Expand
Entity 
Department of Education, Employment and Workplace Relations; Centrelink
Sector 
Centrelink
Education
Employment
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 6 of 2009–10)
Published: Monday 28 September 2009
Published

Confidentiality in Government Contracts - Senate Order for Departmental and Agency Contracts (Calendar Year 2008 Compliance)

The Senate Order for Departmental and Agency Contracts (the Senate Order/the Order) was introduced in June 2001. The Order is one of several measures that the Senate introduced in recent years, to improve public knowledge of information on procurement and the expenditure of public funds. The main principle that underpins the Senate Order is that the Parliament's and public's access to this information should not be restricted by the inclusion of confidential information in contracts unless there is a sound basis for doing so. Public knowledge of information on contracted goods and services delivered to the government, can lead to better results for the Australian Government and the public. The Senate Order requirements have been amended over time to improve agency reporting, for example, on grants.

Expand
Entity 
Across Agencies
Sector 
Attorney-General's
Education
Employment
Finance
Research
Science
Treasury
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 2 of 2009–10)
Published: Monday 7 September 2009
Published

Campaign Advertising Review 2008-09

As an element of the arrangements implemented to support the role of the ANAO in reviewing campaigns' compliance with the Guidelines announced on 2 July 2008, the ANAO advised the chair of the JCPAA that the ANAO will provide regular summary reports to Parliament. Section 25 of the Auditor-General's Act 1997 provides for the tabling of such reports.

Expand
Entity 
Across Agencies
Sector 
Ageing
Agriculture
Attorney-General's
Communications
Defence
Education
Employment
Environment
Finance
Fisheries
Foreign Affairs
Health
Human Services
Social Services
Taxation
Trade
Transport
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 46 of 2008–09)
Published: Thursday 25 June 2009
Published

Business Continuity Management and Emergency Management in Centrelink

The objectives of this audit were to:

  • assess the current status of BCM and EM arrangements in Centrelink and identify opportunities for improvement; and
  • review Centrelink's response to the recommendations.
Expand
Entity 
Centrelink
Sector 
Centrelink
Human Services
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 45 of 2008–09)
Published: Wednesday 24 June 2009
Published

Funding for Non-government Schools

The audit objective was to assess the effectiveness of the department's administration of general recurrent grants for non-government schools. The audit examined key processes in the department's administration ofgeneral recurrent grants for non-government schools for 2005–08 in accordance with the Schools Assistance (Learning Together—Achievement Through Choice and Opportunity) Act 2004.

Expand
Entity 
Department of Education, Employment and Workplace Relations
Sector 
Education
Employment
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 26 of 2008–09)
Published: Thursday 19 March 2009
Published

Rural and Remote Health Workforce Capacity - the contribution made by programs administered by the Department of Health and Ageing

The audit objective was to assess the effectiveness of the Department of Health and Ageing's administration of health workforce initiatives in rural and remote Australia.

Expand
Entity 
Deparment of Health and Ageing
Sector 
Ageing
Employment
Health
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 24 of 2008–09)
Published: Thursday 5 March 2009
Published

The Administration of Contracting Arrangements in relation to Government Advertising to November 2007

The objective of the audit was to assess the effectiveness of the procurement and contracting associated with:

  • the design, development and delivery of government advertising campaigns by Commonwealth departments; and
  • the operation of the Central Advertising System (CAS).
Expand
Entity 
Department of the Prime Minister and Cabinet; Department of Finance and Deregulation; Department of Education, Employment and Workplace Relations; Department of Health and Ageing; Attorney-General's Department
Sector 
Ageing
Attorney-General's
Education
Employment
Finance
Health
Prime Minister & Cabinet
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 22 of 2008–09)
Published: Tuesday 17 February 2009
Published

Centrelink's Complaints Handling System

The objective of the audit was to review the effectiveness and efficiency of Centrelink's customer feedback system and the progress Centrelink had made in implementing the recommendations of the 2004–05 audit and the subsequent JCPAA inquiry.

Expand
Entity 
Centrelink
Sector 
Centrelink
Human Services
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 21 of 2008–09)
Published: Tuesday 10 February 2009
Published

The Approval of Small and Medium Sized Business System Projects

This audit focused on the approval of business system projects -projects aiming to achieve a business objective such as reduced costs or to implement a new program, in contrast with projects with a narrower technology focus such as replacing an agencyʹs desktop computers.

Expand
Entity 
Department of Education, Employment and Workplace Relations; Department of Health and Ageing; Department of Veterans' Affairs
Sector 
Ageing
Education
Employment
Health
Veterans' Affairs
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 20 of 2008–09)
Published: Thursday 5 February 2009
Published

Approval of Funding for Public Works

The second audit, which is the subject of this report, is a broader and more in-depth cross-portfolio audit. Its objective was to assess:

  • the planning and delivery of capital works projects by proponent agencies;
  • the extent to which projects have delivered on what was intended; and
  • the extent to which proponent agencies have complied with the requirements of the Public Works Committee Act 1969 and approved procedures.
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Entity 
Across Agencies
Sector 
Defence
Education
Employment
Prime Minister & Cabinet
Science
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 17 of 2008–09)
Published: Wednesday 28 January 2009
Published

Administration of Job Network Outcome Payments

The objective of this audit was to assess the effectiveness of DEEWR's administration of Job Network outcome payments.

Expand
Entity 
Department of Education, Employment and Workplace Relations
Sector 
Education
Employment
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 11 of 2008–09)
Published: Thursday 4 December 2008
Published

Disability Employment Services

The objective of this audit was to assess how effectively FaHCSIA and DEEWR have undertaken their roles and responsibilities for specialist disability employment services under the current (third) CSTDA.

Expand
Entity 
Department of Education, Employment and Workplace Relations; Department of Families, Housing, Community Services and Indigenous Affairs
Sector 
Employment
Human Services
Indigenous
Social Services
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 7 of 2008–09)
Published: Thursday 16 October 2008
Published

Centrelink's Tip-off System

The objective of the audit was to examine the efficiency and effectiveness of the administration of the tip-off system, including Centrelink's management of privacy issues related to the tip-off management process.

Expand
Entity 
Centrelink
Sector 
Centrelink
Human Services
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 5 of 2008–09)
Published: Thursday 25 September 2008
Published

The Senate Order for Departmental and Agency Contracts (Calendar Year 2007 Compliance)

The audit objective was to assess whether all agencies compiled Internet listings as required by the Senate Order, and to examine the appropriateness of the use, by selected agencies, of confidentiality provisions.

Expand
Entity 
Across Agencies
Sector 
Attorney-General's
Centrelink
Finance
Immigration
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 4 of 2008–09)
Published: Wednesday 24 September 2008
Published

The Business Partnership Agreement between the Department of Education, Employment and Workplace Relations (DEEWR) and Centrelink

The audit objective was to form an opinion on the administrative effectiveness of the arrangements between DEEWR (previously DEWR) and Centrelink for the delivery of working age employment services under the Business Partnership Agreement (BPA).

Expand
Entity 
Department of Education, Employment and Workplace Relations; Centrelink
Sector 
Centrelink
Education
Employment
Human Services
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 42 of 2007–08)
Published: Thursday 19 June 2008
Published

Management of Customer Debt-Follow-up Audit

The objective of this follow-up audit was to examine Centrelink's progress in implementing the recommendations of the 2004–05 audit and the subsequent JCPAA inquiry.

Expand
Entity 
Centrelink; Department of Employment, and Workplace Relations; Department of Families, Housing and Community Services and Indigenous Affairs
Sector 
Centrelink
Employment
Human Services
Social Services
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 39 of 2007–08)
Published: Thursday 5 June 2008
Published

Managing e-Business Applications-Follow-up Audit

The objective of this follow-up audit is to examine DEEWR's implementation of the six recommendations made in the ANAO's 2003 report. This audit has had regard to the issues underlying the recommendations, and new administrative issues affecting their implementation.

Expand
Entity 
Department of Education, Employment and Workplace Relations
Sector 
Education
Employment
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 38 of 2007–08)
Published: Wednesday 4 June 2008
Published

Administration of Job Network Service Fees

The objective of this audit was to assess the effectiveness of DEEWR's administration of Job Network service fees. The ANAO examined DEEWR's arrangements to:

  • specify the nature and level of services to be supplied by JNMs and to communicate this to the JNMS;
  • calculate and pay service fees in accordance with the Employment Services Contract (ESC) 2006–2009 it has with JNMs; and
  • obtain assurance that JNMs have delivered services in accordance with the contract.
Expand
Entity 
Department of Education, Employment and Workplace Relations
Sector 
Education
Employment
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 31 of 2007–08)
Published: Tuesday 29 April 2008
Published

Management of Recruitment in the Australian Public Service

The objective of the audit was to assess whether APS agencies had sound approaches to recruitment, to assist in providing the workforce capability to deliver government programs effectively. Sound approaches to recruitment involve agencies:

  • establishing and implementing strategic approaches to recruitment to address current and future workforce priorities and goals;
  • managing and supporting recruitment activities through the provision of expert advice and support, legislative and procedural guidance material, and training for staff involved in recruitment activities;
  • conducting recruitment activities effectively and in compliance with legislative and administrative requirements; and
  • systematically monitoring and evaluating the effectiveness and efficiency of recruitment strategies, policies and activities.
Expand
Entity 
NO-DEPTS-LISTED
Sector 
Employment
Prime Minister & Cabinet
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 29 of 2007–08)
Published: Wednesday 23 April 2008
Published

Parent School Partnerships Initiative

The objective of the audit was to review the effectiveness of the department's administration of the PSPI. To achieve this, the ANAO considered the department's program planning and design, service delivery arrangements and monitoring, review and reporting activities. The decision which resulted in the replacement of ASSPA with PSPI was a policy decision of the Government and, thus, was beyond the scope of this audit.

Expand
Entity 
Department of Education, Employment and Workplace Relations
Sector 
Education
Employment
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 17 of 2007–08)
Published: Wednesday 19 December 2007
Published

Management of the IT Refresh Programme

The overall objective of the audit was to assess the effectiveness of Refresh and, in particular:

  • the extent to which Centrelink has used the funds invested by the Government to develop its IT capability and realise the anticipated service delivery, financial and other benefits; and
  • how Centrelink's programme management approach and Refresh's oversight arrangements have contributed to the achievement of the outcomes of the programme.
Expand
Entity 
Centrelink
Sector 
Centrelink
Human Services
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 10 of 2007–08)
Published: Wednesday 17 October 2007
Published

Whole of Government Indigenous Service Delivery Arrangements

The audit objective was to assess how four key departments: Education, Science and Training (DEST); Employment and Workplace Relations (DEWR); Families, Community Services and Indigenous Affairs (FaCSIA); and Health and Ageing (DoHA) are implementing the Government's policy objective for Indigenous service delivery.

Expand
Entity 
NO-DEPTS-LISTED
Sector 
Ageing
Education
Employment
Health
Indigenous
Prime Minister & Cabinet
Science
Social Services
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 8 of 2007–08)
Published: Wednesday 3 October 2007
Published

Proof of Identity for Accessing Centrelink Payments

The objective of the audit was to determine whether the POI information recorded by Centrelink accords with relevant policy and thereby effectively supports informed decision-making regarding eligibility for the payment of various benefits to Centrelink customers

Expand
Entity 
Centrelink; Department of Human Services
Sector 
Centrelink
Human Services
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 49 of 2006–07)
Published: Monday 25 June 2007
Published

Non-APS Workers

The objective of the audit was to assess the management practices undertaken by APS agencies to achieve value for money and transparency in dealing with contracts for non-APS workers. The focus of the audit was on circumstances where agencies had a significant reliance on a non-APS workforce to assist in achieving their core functions. Regular reporting by agencies of expenditure on non-APS workers was outside the scope of this audit.

Expand
Entity 
NO-DEPTS-LISTED
Sector 
Ageing
Agriculture
Border
Centrelink
Customs
Finance
Foreign Affairs
Health
Prime Minister & Cabinet
Trade
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 41 of 2006–07)
Published: Thursday 31 May 2007
Published

Administration of the Work for the Dole Programme

The objective of the audit was to assess the efficiency and the effectiveness of DEWR's administrative oversight for the WfD programme. The components of administration examined included whether:

  • the operation of the WfD programme was guided by sound business planning including risk assessment;
  • DEWR effectively and efficiently managed, monitored and reported the performance of CWCs in meeting contractual obligations;
  • adequate support was provided to DEWR contract managers and account managers to assist in the delivery of WfD outcomes;
  • there was evaluation of the performance of CWCs in delivering WfD objectives on behalf of the department;
  • DEWR measures the effectiveness of WfD against programme objectives; and
  • DEWR had implemented agreed recommendations from the previous WfD audit, where current and relevant.
Expand
Entity 
NO-DEPTS-LISTED
Sector 
Employment
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 40 of 2006–07)
Published: Wednesday 30 May 2007
Published

Centrelink's Review and Appeals System Follow-up Audit

The previous audit made ten recommendations to improve Centrelink's review and appeals system. Centrelink agreed to all recommendations. The objective of this follow-up audit was to review Centrelink's progress in implementing the recommendations of Audit Report No.35, Centrelink's Review and Appeals System 2004-05.

Expand
Entity 
Centrelink
Sector 
Centrelink
Finance
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 33 of 2006–07)
Published: Wednesday 18 April 2007
Published

Centrelink's Customer Charter-Follow-up Audit

The objective of this follow-up audit was to review Centrelink's progress in implementing the findings and recommendation relating to Centrelink's Customer Charter from Audit Report No.32
2004–05, Centrelink's Customer Charter and Community Consultation Program. This audit covers Centrelink's Customer Charter only and does not follow-up on the findings and recommendation on the Community Consultation Program aspect of the 2004–05 audit report.

Expand
Entity 
Centrelink
Sector 
Centrelink
Finance
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 32 of 2006–07)
Published: Tuesday 17 April 2007
Published

Administration of the Job Seeker Account

The objective of the audit was to assess the effectiveness of DEWR's administration of the JSKA in ensuring its optimal usage in achieving job seeker outcomes. The ANAO examined the following aspects of the JSKA: guidance provided to Job Network Members on its operation; identification and assessment of contract risks; management of contract risks and Job Network Member performance; claims and payments; encouraging economy; and performance information.

Expand
Entity 
NO-DEPTS-LISTED
Sector 
Employment
Read published report

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