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Performance audit reports

Performance audit reports

Our performance audit work contributes to improved public sector administration and accountability through objective reporting on the performance of Australian Government programs and entities.

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Activity

This page lists completed performance audit reports. View all performance audits in-progress.

12 items found
103060120
Type of content 
Performance audit  (Auditor-General Report No. 46 of 2008–09)
Published: Thursday 25 June 2009
Published

Business Continuity Management and Emergency Management in Centrelink

The objectives of this audit were to:

  • assess the current status of BCM and EM arrangements in Centrelink and identify opportunities for improvement; and
  • review Centrelink's response to the recommendations.
Expand
Entity 
Centrelink
Sector 
Centrelink
Human Services
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 22 of 2008–09)
Published: Tuesday 17 February 2009
Published

Centrelink's Complaints Handling System

The objective of the audit was to review the effectiveness and efficiency of Centrelink's customer feedback system and the progress Centrelink had made in implementing the recommendations of the 2004–05 audit and the subsequent JCPAA inquiry.

Expand
Entity 
Centrelink
Sector 
Centrelink
Human Services
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 7 of 2008–09)
Published: Thursday 16 October 2008
Published

Centrelink's Tip-off System

The objective of the audit was to examine the efficiency and effectiveness of the administration of the tip-off system, including Centrelink's management of privacy issues related to the tip-off management process.

Expand
Entity 
Centrelink
Sector 
Centrelink
Human Services
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 5 of 2008–09)
Published: Thursday 25 September 2008
Published

The Senate Order for Departmental and Agency Contracts (Calendar Year 2007 Compliance)

The audit objective was to assess whether all agencies compiled Internet listings as required by the Senate Order, and to examine the appropriateness of the use, by selected agencies, of confidentiality provisions.

Expand
Entity 
Across Agencies
Sector 
Attorney-General's
Centrelink
Finance
Immigration
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 4 of 2008–09)
Published: Wednesday 24 September 2008
Published

The Business Partnership Agreement between the Department of Education, Employment and Workplace Relations (DEEWR) and Centrelink

The audit objective was to form an opinion on the administrative effectiveness of the arrangements between DEEWR (previously DEWR) and Centrelink for the delivery of working age employment services under the Business Partnership Agreement (BPA).

Expand
Entity 
Department of Education, Employment and Workplace Relations; Centrelink
Sector 
Centrelink
Education
Employment
Human Services
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 2 of 2008–09)
Published: Wednesday 6 August 2008
Published

Tourism Australia

The objective of this audit was to assess the effectiveness of Tourism Australia's governance arrangements, the management of its marketing contracts, and whether outcomes are being achieved. The audit reviewed Tourism Australia's:

  • procurement processes for selecting service providers;
  • management of service provider contracts; and
  • governance framework including planning, performance management and reporting.
Expand
Entity 
Tourism Australia
Sector 
Tourism
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 42 of 2007–08)
Published: Thursday 19 June 2008
Published

Management of Customer Debt-Follow-up Audit

The objective of this follow-up audit was to examine Centrelink's progress in implementing the recommendations of the 2004–05 audit and the subsequent JCPAA inquiry.

Expand
Entity 
Centrelink; Department of Employment, and Workplace Relations; Department of Families, Housing and Community Services and Indigenous Affairs
Sector 
Centrelink
Employment
Human Services
Social Services
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 37 of 2007–08)
Published: Tuesday 3 June 2008
Published

Management of Credit Cards

The objective of this audit was to assess whether agencies had effectively administered credit cards, including having complied with legislative and internal requirements.

Expand
Entity 
NO-DEPTS-LISTED
Sector 
Agriculture
Communications
Finance
Fisheries
Forestry
Human Services
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 26 of 2007–08)
Published: Thursday 28 February 2008
Published

Tasmanian Forest Industry Development and Assistance Programs

The objective of the audit was to assess DAFF's implementation and administration of the three forest industry assistance programs under the TCFA. Particular emphasis was given to the:

  • implementation of the programs and ongoing governance arrangements;
  • promotion of the program and the development of program guidelines;
  • assessment of applications and approval of funding; and
  • management of funding agreements.
Expand
Entity 
Department of Agriculture Fisheries and Forestry
Sector 
Agriculture
Forestry
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 17 of 2007–08)
Published: Wednesday 19 December 2007
Published

Management of the IT Refresh Programme

The overall objective of the audit was to assess the effectiveness of Refresh and, in particular:

  • the extent to which Centrelink has used the funds invested by the Government to develop its IT capability and realise the anticipated service delivery, financial and other benefits; and
  • how Centrelink's programme management approach and Refresh's oversight arrangements have contributed to the achievement of the outcomes of the programme.
Expand
Entity 
Centrelink
Sector 
Centrelink
Human Services
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 8 of 2007–08)
Published: Wednesday 3 October 2007
Published

Proof of Identity for Accessing Centrelink Payments

The objective of the audit was to determine whether the POI information recorded by Centrelink accords with relevant policy and thereby effectively supports informed decision-making regarding eligibility for the payment of various benefits to Centrelink customers

Expand
Entity 
Centrelink; Department of Human Services
Sector 
Centrelink
Human Services
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 2 of 2007–08)
Published: Wednesday 18 July 2007
Published

Electronic Travel Authority Follow-up Audit

The objective of this audit is to examine DIAC's implementation of the nine recommendations made in the earlier audit. The audit has also taken into account changed circumstances since the original audit. These include a heightened security environment after 11 September 2001 and the results of other relevant ANAO performance audit and financial statement work. The audit also examined ETA decision-making processes to gain assurance about its robustness in a changing risk environment. This issue came to attention in recent audits of visa management processes.

Expand
Entity 
Department of Immigration and Citizenship
Sector 
Border
Customs
Immigration
Tourism
Read published report

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