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Browse our range of publications including performance and financial statement audit reports, assurance review reports, information reports and annual reports.

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Performance audit reports

Our performance audit work contributes to improved public sector administration and accountability through objective reporting on the performance of Australian Government programs and entities.

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This page lists completed performance audit reports. View all performance audits in-progress.

25 items found
103060120
Type of content 
Performance audit  (Auditor-General Report No. 49 of 2018–19)
Published: Friday 21 June 2019
Published

Management of Commonwealth National Parks

The objective of this audit was to assess the effectiveness of the Director of National Parks’ management of Australia’s six Commonwealth national parks.

Expand
Entity 
Department of the Environment and Energy; Director of National Parks
Contact 

Please direct enquiries through our contact page.

Activity 
Service delivery
Sector 
Environment
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 39 of 2018–19)
Published: Wednesday 22 May 2019
Published

The Bureau of Meteorology’s Delivery of Extreme Weather Services

The audit’s objective was to determine if the Bureau of Meteorology’s processes support the delivery of effective extreme weather services.

Expand
Entity 
Bureau of Meteorology
Contact 

Please direct enquiries through our contact page.

Activity 
Service delivery
Sector 
Environment
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 37 of 2018–19)
Cockatoo Island
Published: Thursday 2 May 2019
Published

Effectiveness of Board Governance at the Sydney Harbour Federation Trust

The objective of the audit was to assess the effectiveness of the governance board in the Sydney Harbour Federation Trust.

Expand
Entity 
Sydney Harbour Federation Trust
Contact 

Please direct enquiries through our contact page.

Activity 
Governance
Sector 
Environment
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 36 of 2018–19)
Published: Tuesday 30 April 2019
Published

Effectiveness of Board Governance at the Australian Institute of Marine Science

The objective of the audit was to assess the effectiveness of the governance board in the Australian Institute of Marine Science.

Expand
Entity 
Australian Institute of Marine Science
Contact 

Please direct enquiries through our contact page.

Activity 
Governance
Sector 
Environment
Science
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 28 of 2018–19)
Published: Thursday 21 February 2019
Published

Management of Smart Centres’ Centrelink Telephone Services — Follow-up

The objective of the audit was to examine the extent to which the Department of Human Services (Human Services) has implemented the recommendations made by the Australian National Audit Office (ANAO) in Auditor-General Report No. 37 of 2014–15 Management of Smart Centres’ Centrelink Telephone Services; as well as Human Services’ performance against call wait time and call blocking metrics.

Expand
Entity 
Department of Human Services
Contact 

Please direct enquiries through our contact page.

Activity 
Service delivery
Sector 
Human Services
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 22 of 2018–19)
Published: Wednesday 16 January 2019
Published

Award of a $443.3 Million Grant to the Great Barrier Reef Foundation

The objective of the audit was to assess whether the award of a $443.3 million grant to the Great Barrier Reef Foundation was informed by appropriate departmental advice and through processes that complied with the grants administration framework.

Expand
Entity 
Department of the Environment and Energy
Contact 

Please direct enquiries through our contact page.

Activity 
Grants administration
Sector 
Environment
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 18 of 2018–19)
Published: Monday 17 December 2018
Published

Administration of the Renewable Energy Target

The objective of this audit was to assess the effectiveness of the Clean Energy Regulator’s administration of the Renewable Energy Target scheme. 

Expand
Entity 
Clean Energy Regulator
Contact 

Please direct enquiries through our contact page.

Activity 
Regulation
Sector 
Environment
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 16 of 2018–19)
Published: Thursday 13 December 2018
Published

Implementation of the Australian Government’s Workplace Bargaining Framework

The objective of this audit was to assess the Australian Public Service Commission’s and selected entities’ implementation of the Australian Government’s Workplace Bargaining Framework.

Expand
Entity 
Across entities (listed below)
Contact 

Please direct enquiries through our contact page.

Activity 
Governance
Sector 
Agriculture
Finance
Foreign Affairs
Health
Human Services
Prime Minister & Cabinet
Trade
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 15 of 2018–19)
Published: Thursday 6 December 2018
Published

Human Services’ Compliance Strategies

The objective of this audit was to assess whether Human Services has an effective high-level compliance strategy for administered payments made under the Centrelink and Medicare programs. 

Expand
Entity 
Department of Human Services
Contact 

Please direct enquiries through our contact page.

Activity 
Governance
Sector 
Human Services
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 13 of 2018–19)
Published: Thursday 29 November 2018
Published

Disability Support Pension — Follow-on Audit

The objective of this audit was to examine if Social Services and Human Services drive improvements in the Disability Support Pension program using data and information from multiple sources, including agreed Auditor-General and parliamentary committee recommendations. 

Expand
Entity 
Department of Human Services; Department of Social Services
Contact 

Please direct enquiries through our contact page.

Activity 
Service delivery
Sector 
Human Services
Social Services
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 10 of 2018–19)
Published: Monday 5 November 2018
Published

Design and Implementation of the Quality Framework

The objective of the audit was to assess the effectiveness of the design and implementation of the Department of Human Services' Quality Framework.

Expand
Entity 
Department of Human Services
Contact 

Please direct enquiries through our contact page.

Activity 
Governance
Sector 
Human Services
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 47 of 2011–12)
Published: Friday 22 June 2012
Published

Small Business Superannuation Clearing House

The objective of the audit was to assess the effectiveness of the implementation and administration of the Small Business Superannuation Clearing House.

 

Expand
Entity 
Department of the Treasury; Department of Human Services; Australian Taxation Office
Sector 
Human Services
Taxation
Treasury
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 42 of 2011–12)
Published: Monday 18 June 2012
Published

Management of the Multicultural Servicing Strategy for the Delivery of Centrelink Services

The objective of the audit was to assess the effectiveness of the management of the MSS for the delivery of Centrelink services. The management of the MSS was assessed against the following criteria:

  • there are effective planning arrangements to identify and address the evolving needs of DCALB customers;
  • service delivery arrangements meet the current needs of DCALB customers; and
  • there are effective performance monitoring and reporting arrangements which are used to improve service delivery.

Around 20 per cent of the people receiving Centrelink services are identified as being from a diverse cultural and linguistic background (DCALB). DHS’ Multicultural Servicing Strategy (MSS) sets out the approach for delivering Centrelink services to DCALB customers. The MSS has four main components — Language Services, the Multicultural Services Officer program, Stakeholder Engagement Strategies and Employee Support Tools and Strategies.

Expand
Entity 
Department of Human Services
Sector 
Human Services
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 38 of 2011–12)
Published: Tuesday 5 June 2012
Published

Administration of the Private Irrigation Infrastructure Operators Program in New South Wales

The objective of the audit was to assess the effectiveness of DSEWPaC's administration of PIIOP, including the acquisition of water access entitlements and progress towards achieving the program's objectives.

Expand
Entity 
Department of Sustainability, Environment, Water, Population and Communities
Sector 
Environment
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 37 of 2011–12)
Published: Thursday 31 May 2012
Published

The Child Support Program's Management of Feedback

The objective of the audit was to examine the effectiveness of CSP’s feedback management system. CSP’s performance was assessed against the following criteria:

  • CSP has appropriate channels to collect customer feedback;
  • CSP effectively manages and resolves complaints; and
  • CSP accurately reports on customer feedback, and analyses the information to improve aspects of child support administration.
Expand
Entity 
Department of Human Services
Sector 
Human Services
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 28 of 2011–12)
Published: Thursday 29 March 2012
Published

Quality On Line Control for Centrelink Payments

The objective of the audit was to assess the effectiveness of Centrelink’s QOL control, which supports the integrity of payments administered by DHS on behalf of the Australian Government.

Expand
Entity 
Department of Human Services
Sector 
Human Services
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 24 of 2011–12)
Published: Wednesday 8 February 2012
Published

Administration of Government Advertising Arrangements: March 2010 to August 2011

The audit objectives were:

  • to assess the effectiveness of the revised certification process in promoting compliance of government advertising campaigns (campaigns) with the March 2010 Guidelines on Information and Advertising Campaigns by Australian Government Departments and Agencies (2010 Guidelines);
  • to assess the effectiveness of agency administration in developing campaigns and implementing key processes against the requirements of the campaign advertising framework;
  • to assess the effectiveness of Finance’s administration of the campaign advertising framework; and
  • to assess the effect on campaigns of an exemption from the 2010 Guidelines.
Expand
Entity 
Across Agencies
Sector 
Ageing
Energy
Environment
Health
Social Services
Treasury
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 23 of 2011–12)
Published: Tuesday 7 February 2012
Published

Administration of the National Greenhouse and Energy Reporting Scheme

The objective of the audit was to assess the effectiveness of the Department of Climate Change and Energy Efficiency’s implementation and administration of the National Greenhouse and Energy Reporting Scheme.

Expand
Entity 
Department of Climate Change and Energy Efficiency
Sector 
Energy
Environment
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 13 of 2011–12)
Published: Tuesday 22 November 2011
Published

Tasmanian Freight Equalisation Scheme

The objective of the audit was to assess the effectiveness of DIT’s and Centrelink’s1 administration of TFES.

[1] From 1 July 2011, Centrelink became a master program within DHS.

Expand
Entity 
Department of Infrastructure and Transport, Department of Human Services
Sector 
Human Services
Infrastructure
Transport
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 12 of 2011–12)
Published: Thursday 10 November 2011
Published

Implementation of the National Partnership Agreement on Remote Indigenous Housing in the NT

The objective of the audit was to assess the effectiveness of the implementation of the NPARIH in the Northern Territory from the perspective of the Australian Government.

Expand
Entity 
Department of Families, Housing, Community Services and Indigenous Affairs
Sector 
Human Services
Indigenous
Social Services
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 11 of 2011–12)
Published: Thursday 3 November 2011
Published

Implementation and Management of the Housing Affordability Fund

The objective of the audit was to assess the effectiveness of FaHCSIA’s administration of the HAF. To address this objective, the Australian National Audit Office (ANAO) assessed FaHCSIA’s administration against a range of audit criteria, including the extent to which:

  • assessment and approval processes were soundly planned and implemented, and were consistent with the requirements of the overarching financial management framework;
  • appropriately structured funding agreements were established and managed for each approved grant; and
  • the performance of the HAF, including each of the funded projects, was actively monitored and reported.
Expand
Entity 
Department of Families, Housing, Community Services and Indigenous Affairs; Department of Sustainability, Environment, Water, Population and Communities
Sector 
Environment
Human Services
Indigenous
Social Services
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 9 of 2011–12)
Published: Thursday 20 October 2011
Published

Indigenous Secondary Student Accommodation Initiatives

The audit objective was to assess the extent to which DEEWR and FaHCSIA have effectively managed the planning and consultation phases for the IBF program and the IBHP program. The audit scope included consideration of the issues likely to affect the ongoing operation and sustainability of the facilities.

Expand
Entity 
Department of Education, Employment and Workplace Relations; Department of Families, Housing, Community Services and Indigenous Affairs; Aboriginal Hostels Limited; Northern Territory Department of Education and Training
Sector 
Education
Employment
Human Services
Indigenous
Social Services
Training
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 5 of 2011–12)
Published: Thursday 8 September 2011
Published

Development and Implementation of Key Performance Indicators to Support the Outcomes and Programs Framework

The objective of this audit was to assess how effectively entities had developed and implemented appropriate KPIs to support stated program objectives.

Expand
Entity 
Australian Customs and Border Protection Service; National Film and Sound Archive; Fair Work Australia; Department of Resources, Energy and Tourism
Sector 
Arts
Border
Customs
Employment
Environment
Tourism
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 4 of 2011–12)
Published: Wednesday 31 August 2011
Published

Indigenous Employment in Government Service Delivery

The audit objective was to assess the effectiveness of DEEWR’s and FaHCSIA’s administration of the Australian Government’s responsibilities under Element 1 of the National Partnership Agreement on Indigenous Economic Participation (including the NT Jobs Package).

Expand
Entity 
Across Entities
Sector 
Ageing
Arts
Education
Employment
Environment
Health
Human Services
Indigenous
Prime Minister & Cabinet
Social Services
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 2 of 2011–12)
Published: Thursday 25 August 2011
Published

Confidentiality in Government Contracts: Senate Order for Departmental and Agency Contracts (Calendar Year 2010 Compliance)

This audit is the thirteenth in a series of audits that have fulfilled the Senate’s request for the Auditor-General to provide an annual report on agencies’ compliance with the Order, since it was introduced in 2001. The audit objective was to assess the appropriateness of the use and reporting of confidentiality provisions in Australian Government contracts.

Expand
Entity 
Australian Communications and Media Authority (ACMA); Department of Climate Change and Energy Efficiency (DCCEE); Department of Finance and Deregulation; Murray-Darling Basin Authority (MDBA)
Sector 
Communications
Energy
Environment
Finance
Read published report

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