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Performance audit reports

Our performance audit work contributes to improved public sector administration and accountability through objective reporting on the performance of Australian Government programs and entities.

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  • 2019–20 1
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This page lists completed performance audit reports. View all performance audits in-progress.

18 items found
103060120
Type of content 
Performance audit  (Auditor-General Report No. 28 of 2018–19)
Published: Thursday 21 February 2019
Published

Management of Smart Centres’ Centrelink Telephone Services — Follow-up

The objective of the audit was to examine the extent to which the Department of Human Services (Human Services) has implemented the recommendations made by the Australian National Audit Office (ANAO) in Auditor-General Report No. 37 of 2014–15 Management of Smart Centres’ Centrelink Telephone Services; as well as Human Services’ performance against call wait time and call blocking metrics.

Expand
Entity 
Department of Human Services
Contact 

Please direct enquiries through our contact page.

Activity 
Service delivery
Sector 
Human Services
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 16 of 2018–19)
Published: Thursday 13 December 2018
Published

Implementation of the Australian Government’s Workplace Bargaining Framework

The objective of this audit was to assess the Australian Public Service Commission’s and selected entities’ implementation of the Australian Government’s Workplace Bargaining Framework.

Expand
Entity 
Across entities (listed below)
Contact 

Please direct enquiries through our contact page.

Activity 
Governance
Sector 
Agriculture
Finance
Foreign Affairs
Health
Human Services
Prime Minister & Cabinet
Trade
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 15 of 2018–19)
Published: Thursday 6 December 2018
Published

Human Services’ Compliance Strategies

The objective of this audit was to assess whether Human Services has an effective high-level compliance strategy for administered payments made under the Centrelink and Medicare programs. 

Expand
Entity 
Department of Human Services
Contact 

Please direct enquiries through our contact page.

Activity 
Governance
Sector 
Human Services
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 13 of 2018–19)
Published: Thursday 29 November 2018
Published

Disability Support Pension — Follow-on Audit

The objective of this audit was to examine if Social Services and Human Services drive improvements in the Disability Support Pension program using data and information from multiple sources, including agreed Auditor-General and parliamentary committee recommendations. 

Expand
Entity 
Department of Human Services; Department of Social Services
Contact 

Please direct enquiries through our contact page.

Activity 
Service delivery
Sector 
Human Services
Social Services
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 10 of 2018–19)
Published: Monday 5 November 2018
Published

Design and Implementation of the Quality Framework

The objective of the audit was to assess the effectiveness of the design and implementation of the Department of Human Services' Quality Framework.

Expand
Entity 
Department of Human Services
Contact 

Please direct enquiries through our contact page.

Activity 
Governance
Sector 
Human Services
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 47 of 2011–12)
Published: Friday 22 June 2012
Published

Small Business Superannuation Clearing House

The objective of the audit was to assess the effectiveness of the implementation and administration of the Small Business Superannuation Clearing House.

 

Expand
Entity 
Department of the Treasury; Department of Human Services; Australian Taxation Office
Sector 
Human Services
Taxation
Treasury
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 42 of 2011–12)
Published: Monday 18 June 2012
Published

Management of the Multicultural Servicing Strategy for the Delivery of Centrelink Services

The objective of the audit was to assess the effectiveness of the management of the MSS for the delivery of Centrelink services. The management of the MSS was assessed against the following criteria:

  • there are effective planning arrangements to identify and address the evolving needs of DCALB customers;
  • service delivery arrangements meet the current needs of DCALB customers; and
  • there are effective performance monitoring and reporting arrangements which are used to improve service delivery.

Around 20 per cent of the people receiving Centrelink services are identified as being from a diverse cultural and linguistic background (DCALB). DHS’ Multicultural Servicing Strategy (MSS) sets out the approach for delivering Centrelink services to DCALB customers. The MSS has four main components — Language Services, the Multicultural Services Officer program, Stakeholder Engagement Strategies and Employee Support Tools and Strategies.

Expand
Entity 
Department of Human Services
Sector 
Human Services
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 37 of 2011–12)
Published: Thursday 31 May 2012
Published

The Child Support Program's Management of Feedback

The objective of the audit was to examine the effectiveness of CSP’s feedback management system. CSP’s performance was assessed against the following criteria:

  • CSP has appropriate channels to collect customer feedback;
  • CSP effectively manages and resolves complaints; and
  • CSP accurately reports on customer feedback, and analyses the information to improve aspects of child support administration.
Expand
Entity 
Department of Human Services
Sector 
Human Services
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 28 of 2011–12)
Published: Thursday 29 March 2012
Published

Quality On Line Control for Centrelink Payments

The objective of the audit was to assess the effectiveness of Centrelink’s QOL control, which supports the integrity of payments administered by DHS on behalf of the Australian Government.

Expand
Entity 
Department of Human Services
Sector 
Human Services
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 13 of 2011–12)
Published: Tuesday 22 November 2011
Published

Tasmanian Freight Equalisation Scheme

The objective of the audit was to assess the effectiveness of DIT’s and Centrelink’s1 administration of TFES.

[1] From 1 July 2011, Centrelink became a master program within DHS.

Expand
Entity 
Department of Infrastructure and Transport, Department of Human Services
Sector 
Human Services
Infrastructure
Transport
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 12 of 2011–12)
Published: Thursday 10 November 2011
Published

Implementation of the National Partnership Agreement on Remote Indigenous Housing in the NT

The objective of the audit was to assess the effectiveness of the implementation of the NPARIH in the Northern Territory from the perspective of the Australian Government.

Expand
Entity 
Department of Families, Housing, Community Services and Indigenous Affairs
Sector 
Human Services
Indigenous
Social Services
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 11 of 2011–12)
Published: Thursday 3 November 2011
Published

Implementation and Management of the Housing Affordability Fund

The objective of the audit was to assess the effectiveness of FaHCSIA’s administration of the HAF. To address this objective, the Australian National Audit Office (ANAO) assessed FaHCSIA’s administration against a range of audit criteria, including the extent to which:

  • assessment and approval processes were soundly planned and implemented, and were consistent with the requirements of the overarching financial management framework;
  • appropriately structured funding agreements were established and managed for each approved grant; and
  • the performance of the HAF, including each of the funded projects, was actively monitored and reported.
Expand
Entity 
Department of Families, Housing, Community Services and Indigenous Affairs; Department of Sustainability, Environment, Water, Population and Communities
Sector 
Environment
Human Services
Indigenous
Social Services
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 9 of 2011–12)
Published: Thursday 20 October 2011
Published

Indigenous Secondary Student Accommodation Initiatives

The audit objective was to assess the extent to which DEEWR and FaHCSIA have effectively managed the planning and consultation phases for the IBF program and the IBHP program. The audit scope included consideration of the issues likely to affect the ongoing operation and sustainability of the facilities.

Expand
Entity 
Department of Education, Employment and Workplace Relations; Department of Families, Housing, Community Services and Indigenous Affairs; Aboriginal Hostels Limited; Northern Territory Department of Education and Training
Sector 
Education
Employment
Human Services
Indigenous
Social Services
Training
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 5 of 2011–12)
Published: Thursday 8 September 2011
Published

Development and Implementation of Key Performance Indicators to Support the Outcomes and Programs Framework

The objective of this audit was to assess how effectively entities had developed and implemented appropriate KPIs to support stated program objectives.

Expand
Entity 
Australian Customs and Border Protection Service; National Film and Sound Archive; Fair Work Australia; Department of Resources, Energy and Tourism
Sector 
Arts
Border
Customs
Employment
Environment
Tourism
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 4 of 2011–12)
Published: Wednesday 31 August 2011
Published

Indigenous Employment in Government Service Delivery

The audit objective was to assess the effectiveness of DEEWR’s and FaHCSIA’s administration of the Australian Government’s responsibilities under Element 1 of the National Partnership Agreement on Indigenous Economic Participation (including the NT Jobs Package).

Expand
Entity 
Across Entities
Sector 
Ageing
Arts
Education
Employment
Environment
Health
Human Services
Indigenous
Prime Minister & Cabinet
Social Services
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 48 of 2006–07)
Published: Friday 22 June 2007
Published

Superannuation Payments for Contractors Working for the Australian Government: Follow-up Audit

The objective of this audit was to determine the extent to which selected agencies have implemented the two recommendations of the previous audit; and the appropriateness of advice provided by Finance and the ATO. To address this audit objective, the audit assessed:

  • the roles of Finance and the ATO in clarifying: the interaction of the PB and SG Act; the ongoing role of the PB Act; and mechanisms to monitor Australian Government organisations' compliance with the PB Act;
  • the extent to which Finance and the ATO have provided guidance and other support to assist Australian Government organisations manage and meet statutory superannuation obligations for eligible contractors; and
  • whether Australian Government organisations have managed and met statutory superannuation obligations for contractors in past and current contracts.
Expand
Entity 
NO-DEPTS-LISTED
Sector 
Attorney-General's
Finance
Foreign Affairs
Human Services
Science
Taxation
Trade
Treasury
Veterans' Affairs
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 46 of 2006–07)
Published: Wednesday 20 June 2007
Published

Management of the Pharmaceutical Partnerships Program

The objective of this audit was to assess the Department of Industry, Tourism and Resources' management of the Pharmaceuticals Partnerships Program. The audit focused on how the department:

  • promoted the Program and assessed applications for funding;
  • managed the funding agreements; and
  • managed the Program's governance arrangements.
Expand
Entity 
NO-DEPTS-LISTED
Sector 
Industry
Tourism
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 12 of 2006–07)
Published: Tuesday 28 November 2006
Published

Management of Family Tax Benefit Overpayments

The audit examined the effectiveness and efficiency of the FAO's management of overpayments, within the FTB Programme. In particular, the ANAO considered the FAO's activities in relation to FTB debt prevention, identification, raising and recovery. The audit also compared the FAO's policy documentation and guidance material for staff, against relevant sections of Family Assistance legislation.

Expand
Entity 
NO-DEPTS-LISTED
Sector 
Centrelink
Human Services
Indigenous
Social Services
Taxation
Read published report

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