Browse our range of publications including performance and financial statement audit reports, assurance review reports, information reports and annual reports.
This page lists completed performance audit reports. View all performance audits in-progress.
Type of content
Performance audit (Auditor-General Report No. 28 of 2018–19)
Published: Thursday 21 February 2019
Published
The objective of the audit was to examine the extent to which the Department of Human Services (Human Services) has implemented the recommendations made by the Australian National Audit Office (ANAO) in Auditor-General Report No. 37 of 2014–15 Management of Smart Centres’ Centrelink Telephone Services; as well as Human Services’ performance against call wait time and call blocking metrics.
Entity
Department of Human Services
Contact
Please direct enquiries through our contact page.
Type of content
Performance audit (Auditor-General Report No. 16 of 2018–19)
Published: Thursday 13 December 2018
Published
The objective of this audit was to assess the Australian Public Service Commission’s and selected entities’ implementation of the Australian Government’s Workplace Bargaining Framework.
Entity
Across entities (listed below)
Contact
Please direct enquiries through our contact page.
Type of content
Performance audit (Auditor-General Report No. 15 of 2018–19)
Published: Thursday 6 December 2018
Published
The objective of this audit was to assess whether Human Services has an effective high-level compliance strategy for administered payments made under the Centrelink and Medicare programs.
Entity
Department of Human Services
Contact
Please direct enquiries through our contact page.
Type of content
Performance audit (Auditor-General Report No. 13 of 2018–19)
Published: Thursday 29 November 2018
Published
The objective of this audit was to examine if Social Services and Human Services drive improvements in the Disability Support Pension program using data and information from multiple sources, including agreed Auditor-General and parliamentary committee recommendations.
Entity
Department of Human Services; Department of Social Services
Contact
Please direct enquiries through our contact page.
Type of content
Performance audit (Auditor-General Report No. 10 of 2018–19)
Published: Monday 5 November 2018
Published
The objective of the audit was to assess the effectiveness of the design and implementation of the Department of Human Services' Quality Framework.
Entity
Department of Human Services
Contact
Please direct enquiries through our contact page.
Type of content
Performance audit (Auditor-General Report No. 47 of 2011–12)
Published: Friday 22 June 2012
Published
The objective of the audit was to assess the effectiveness of the implementation and administration of the Small Business Superannuation Clearing House.
Entity
Department of the Treasury; Department of Human Services; Australian Taxation Office
Type of content
Performance audit (Auditor-General Report No. 42 of 2011–12)
Published: Monday 18 June 2012
Published
The objective of the audit was to assess the effectiveness of the management of the MSS for the delivery of Centrelink services. The management of the MSS was assessed against the following criteria:
- there are effective planning arrangements to identify and address the evolving needs of DCALB customers;
- service delivery arrangements meet the current needs of DCALB customers; and
- there are effective performance monitoring and reporting arrangements which are used to improve service delivery.
Around 20 per cent of the people receiving Centrelink services are identified as being from a diverse cultural and linguistic background (DCALB). DHS’ Multicultural Servicing Strategy (MSS) sets out the approach for delivering Centrelink services to DCALB customers. The MSS has four main components — Language Services, the Multicultural Services Officer program, Stakeholder Engagement Strategies and Employee Support Tools and Strategies.
Entity
Department of Human Services
Type of content
Performance audit (Auditor-General Report No. 37 of 2011–12)
Published: Thursday 31 May 2012
Published
The objective of the audit was to examine the effectiveness of CSP’s feedback management system. CSP’s performance was assessed against the following criteria:
- CSP has appropriate channels to collect customer feedback;
- CSP effectively manages and resolves complaints; and
- CSP accurately reports on customer feedback, and analyses the information to improve aspects of child support administration.
Entity
Department of Human Services
Type of content
Performance audit (Auditor-General Report No. 28 of 2011–12)
Published: Thursday 29 March 2012
Published
The objective of the audit was to assess the effectiveness of Centrelink’s QOL control, which supports the integrity of payments administered by DHS on behalf of the Australian Government.
Entity
Department of Human Services
Type of content
Performance audit (Auditor-General Report No. 13 of 2011–12)
Published: Tuesday 22 November 2011
Published
The objective of the audit was to assess the effectiveness of DIT’s and Centrelink’s1 administration of TFES.
[1] From 1 July 2011, Centrelink became a master program within DHS.
Entity
Department of Infrastructure and Transport, Department of Human Services
Type of content
Performance audit (Auditor-General Report No. 12 of 2011–12)
Published: Thursday 10 November 2011
Published
The objective of the audit was to assess the effectiveness of the implementation of the NPARIH in the Northern Territory from the perspective of the Australian Government.
Entity
Department of Families, Housing, Community Services and Indigenous Affairs
Type of content
Performance audit (Auditor-General Report No. 11 of 2011–12)
Published: Thursday 3 November 2011
Published
The objective of the audit was to assess the effectiveness of FaHCSIA’s administration of the HAF. To address this objective, the Australian National Audit Office (ANAO) assessed FaHCSIA’s administration against a range of audit criteria, including the extent to which:
- assessment and approval processes were soundly planned and implemented, and were consistent with the requirements of the overarching financial management framework;
- appropriately structured funding agreements were established and managed for each approved grant; and
- the performance of the HAF, including each of the funded projects, was actively monitored and reported.
Entity
Department of Families, Housing, Community Services and Indigenous Affairs; Department of Sustainability, Environment, Water, Population and Communities
Type of content
Performance audit (Auditor-General Report No. 9 of 2011–12)
Published: Thursday 20 October 2011
Published
The audit objective was to assess the extent to which DEEWR and FaHCSIA have effectively managed the planning and consultation phases for the IBF program and the IBHP program. The audit scope included consideration of the issues likely to affect the ongoing operation and sustainability of the facilities.
Entity
Department of Education, Employment and Workplace Relations; Department of Families, Housing, Community Services and Indigenous Affairs; Aboriginal Hostels Limited; Northern Territory Department of Education and Training
Type of content
Performance audit (Auditor-General Report No. 5 of 2011–12)
Published: Thursday 8 September 2011
Published
The objective of this audit was to assess how effectively entities had developed and implemented appropriate KPIs to support stated program objectives.
Entity
Australian Customs and Border Protection Service; National Film and Sound Archive; Fair Work Australia; Department of Resources, Energy and Tourism
Type of content
Performance audit (Auditor-General Report No. 4 of 2011–12)
Published: Wednesday 31 August 2011
Published
The audit objective was to assess the effectiveness of DEEWR’s and FaHCSIA’s administration of the Australian Government’s responsibilities under Element 1 of the National Partnership Agreement on Indigenous Economic Participation (including the NT Jobs Package).
Entity
Across Entities
Type of content
Performance audit (Auditor-General Report No. 48 of 2006–07)
Published: Friday 22 June 2007
Published
The objective of this audit was to determine the extent to which selected agencies have implemented the two recommendations of the previous audit; and the appropriateness of advice provided by Finance and the ATO. To address this audit objective, the audit assessed:
- the roles of Finance and the ATO in clarifying: the interaction of the PB and SG Act; the ongoing role of the PB Act; and mechanisms to monitor Australian Government organisations' compliance with the PB Act;
- the extent to which Finance and the ATO have provided guidance and other support to assist Australian Government organisations manage and meet statutory superannuation obligations for eligible contractors; and
- whether Australian Government organisations have managed and met statutory superannuation obligations for contractors in past and current contracts.
Entity
NO-DEPTS-LISTED
Type of content
Performance audit (Auditor-General Report No. 46 of 2006–07)
Published: Wednesday 20 June 2007
Published
The objective of this audit was to assess the Department of Industry, Tourism and Resources' management of the Pharmaceuticals Partnerships Program. The audit focused on how the department:
- promoted the Program and assessed applications for funding;
- managed the funding agreements; and
- managed the Program's governance arrangements.
Entity
NO-DEPTS-LISTED
Type of content
Performance audit (Auditor-General Report No. 12 of 2006–07)
Published: Tuesday 28 November 2006
Published
The audit examined the effectiveness and efficiency of the FAO's management of overpayments, within the FTB Programme. In particular, the ANAO considered the FAO's activities in relation to FTB debt prevention, identification, raising and recovery. The audit also compared the FAO's policy documentation and guidance material for staff, against relevant sections of Family Assistance legislation.
Entity
NO-DEPTS-LISTED