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Publications

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Browse our range of publications including performance and financial statement audit reports, assurance review reports, information reports and annual reports.

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The ANAO work program outlines potential and in-progress work across financial statement and performance audit.

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Publications

Publications

Search the catalogue of published ANAO reports and guides

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  • Performance audit 16

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16 items found
103060120
Type of content 
Performance audit  (Auditor-General Report No. 50 of 2011–12)
Published: Monday 25 June 2012
Published

Processing and Risk Assessing Incoming International Air Passengers

The objective of the audit was to assess the effectiveness of Customs and Border Protection's risk-based management of end-to-end processing of incoming international air passengers in achieving border security and passenger facilitation outcomes.

Expand
Entity 
Australian Customs and Border Protection Service
Sector 
Attorney-General's
Aviation
Border
Customs
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 47 of 2011–12)
Published: Friday 22 June 2012
Published

Small Business Superannuation Clearing House

The objective of the audit was to assess the effectiveness of the implementation and administration of the Small Business Superannuation Clearing House.

 

Expand
Entity 
Department of the Treasury; Department of Human Services; Australian Taxation Office
Sector 
Human Services
Taxation
Treasury
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 42 of 2011–12)
Published: Monday 18 June 2012
Published

Management of the Multicultural Servicing Strategy for the Delivery of Centrelink Services

The objective of the audit was to assess the effectiveness of the management of the MSS for the delivery of Centrelink services. The management of the MSS was assessed against the following criteria:

  • there are effective planning arrangements to identify and address the evolving needs of DCALB customers;
  • service delivery arrangements meet the current needs of DCALB customers; and
  • there are effective performance monitoring and reporting arrangements which are used to improve service delivery.

Around 20 per cent of the people receiving Centrelink services are identified as being from a diverse cultural and linguistic background (DCALB). DHS’ Multicultural Servicing Strategy (MSS) sets out the approach for delivering Centrelink services to DCALB customers. The MSS has four main components — Language Services, the Multicultural Services Officer program, Stakeholder Engagement Strategies and Employee Support Tools and Strategies.

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Entity 
Department of Human Services
Sector 
Human Services
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 38 of 2011–12)
Published: Tuesday 5 June 2012
Published

Administration of the Private Irrigation Infrastructure Operators Program in New South Wales

The objective of the audit was to assess the effectiveness of DSEWPaC's administration of PIIOP, including the acquisition of water access entitlements and progress towards achieving the program's objectives.

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Entity 
Department of Sustainability, Environment, Water, Population and Communities
Sector 
Environment
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 37 of 2011–12)
Published: Thursday 31 May 2012
Published

The Child Support Program's Management of Feedback

The objective of the audit was to examine the effectiveness of CSP’s feedback management system. CSP’s performance was assessed against the following criteria:

  • CSP has appropriate channels to collect customer feedback;
  • CSP effectively manages and resolves complaints; and
  • CSP accurately reports on customer feedback, and analyses the information to improve aspects of child support administration.
Expand
Entity 
Department of Human Services
Sector 
Human Services
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 28 of 2011–12)
Published: Thursday 29 March 2012
Published

Quality On Line Control for Centrelink Payments

The objective of the audit was to assess the effectiveness of Centrelink’s QOL control, which supports the integrity of payments administered by DHS on behalf of the Australian Government.

Expand
Entity 
Department of Human Services
Sector 
Human Services
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 24 of 2011–12)
Published: Wednesday 8 February 2012
Published

Administration of Government Advertising Arrangements: March 2010 to August 2011

The audit objectives were:

  • to assess the effectiveness of the revised certification process in promoting compliance of government advertising campaigns (campaigns) with the March 2010 Guidelines on Information and Advertising Campaigns by Australian Government Departments and Agencies (2010 Guidelines);
  • to assess the effectiveness of agency administration in developing campaigns and implementing key processes against the requirements of the campaign advertising framework;
  • to assess the effectiveness of Finance’s administration of the campaign advertising framework; and
  • to assess the effect on campaigns of an exemption from the 2010 Guidelines.
Expand
Entity 
Across Agencies
Sector 
Ageing
Energy
Environment
Health
Social Services
Treasury
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 23 of 2011–12)
Published: Tuesday 7 February 2012
Published

Administration of the National Greenhouse and Energy Reporting Scheme

The objective of the audit was to assess the effectiveness of the Department of Climate Change and Energy Efficiency’s implementation and administration of the National Greenhouse and Energy Reporting Scheme.

Expand
Entity 
Department of Climate Change and Energy Efficiency
Sector 
Energy
Environment
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 15 of 2011–12)
Published: Wednesday 30 November 2011
Published

Risk Management in the Processing of Sea and Air Cargo Imports

The objective of the audit was to assess Customs and Border Protection’s use of risk management to assist in the processing of sea and air cargo imports.

Expand
Entity 
Australian Customs and Border Protection Service
Sector 
Attorney-General's
Border
Customs
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 13 of 2011–12)
Published: Tuesday 22 November 2011
Published

Tasmanian Freight Equalisation Scheme

The objective of the audit was to assess the effectiveness of DIT’s and Centrelink’s1 administration of TFES.

[1] From 1 July 2011, Centrelink became a master program within DHS.

Expand
Entity 
Department of Infrastructure and Transport, Department of Human Services
Sector 
Human Services
Infrastructure
Transport
Read published report

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