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Browse our range of publications including performance and financial statement audit reports, assurance review reports, information reports and annual reports.

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Publications

Publications

Search the catalogue of published ANAO reports and guides

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  • Performance audit 40

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40 items found
103060120
Type of content 
Performance audit  (Auditor-General Report No. 48 of 2014–15)
Published: Wednesday 10 June 2015
Published

Limited Tender Procurement

The objective of the audit was to assess whether selected entities had appropriately justified the use of limited tender procurement and whether processes adopted met the requirements of the Commonwealth Procurement Rules.

Expand
Entity 
Australian Customs and Border Protection Services; Department of Foreign Affairs and Trade; Department of Human Services
Contact 

Please direct enquiries relating to reports through our contact page.

Sector 
Border
Customs
Foreign Affairs
Human Services
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 46 of 2014–15)
Published: Tuesday 9 June 2015
Published

Administration of the Australian Childhood Immunisation Register

The audit objective was to examine the effectiveness of the Department of Human Services’ administration of the Australian Childhood Immunisation Register.

Expand
Entity 
Department of Human Services
Contact 

Please direct enquiries relating to reports through our contact page.

Sector 
Human Services
Social Services
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 37 of 2014–15)
Published: Tuesday 19 May 2015
Published

Management of Smart Centres' Centrelink Telephone Services

The audit objective was to assess the effectiveness and efficiency of the Department of Human Services’ management of Smart Centres’ Centrelink telephone services.

Expand
Entity 
Department of Human Services
Contact 

Please direct enquiries relating to reports through our contact page.

Sector 
Human Services
Social Services
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 36 of 2014–15)
Published: Wednesday 6 May 2015
Published

Administration of the Assistance for Isolated Children Scheme

The audit objective was to assess the effectiveness of the Department of Human Services’ administration of the Assistance for Isolated Children Scheme.

Expand
Entity 
Department of Human Services
Contact 

Please direct enquiries relating to reports through our contact page.

Sector 
Human Services
Social Services
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 32 of 2014–15)
Published: Thursday 23 April 2015
Published

Administration of the Fair Entitlements Guarantee

The objective of the audit was to assess the effectiveness of the Department of Employment’s administration of the Fair Entitlements Guarantee.

Expand
Entity 
Department of Employment
Contact 

Please direct enquiries relating to reports through our contact page.

Sector 
Employment
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 29 of 2014–15)
Published: Tuesday 21 April 2015
Published

Funding and Management of the Nimmie-Caira System Enhanced Environmental Water Delivery Project

The objective of the audit was to assess the effectiveness of the arrangements established by the Department of the Environment for the funding and management of the Nimmie-Caira System Enhanced Environmental Water Delivery Project.

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Entity 
Department of the Environment
Contact 

Please direct enquiries relating to reports through our contact page.

Sector 
Environment
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 10 of 2014–15)
Published: Tuesday 9 December 2014
Published

Administration of the Biodiversity Fund Program

The objective of the audit was to assess the effectiveness of the Department of the Environment’s administration of the Biodiversity Fund program.

Expand
Entity 
Department of the Environment
Contact 

Please direct enquiries relating to reports through our contact page.

Sector 
Environment
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 3 of 2014–15)
Published: Thursday 30 October 2014
Published

Fraud Control Arrangements

The audit objective was to examine the selected entities’ effectiveness in implementing entity-wide fraud control arrangements, including compliance with the requirements of the 2011 Commonwealth Fraud Control Guidelines (2011 Guidelines), and the overall administration of the fraud control framework by the Attorney-General’s Department.

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Entity 
Across Entities
Sector 
Defence
Employment
Trade
Veterans' Affairs
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 47 of 2011–12)
Published: Friday 22 June 2012
Published

Small Business Superannuation Clearing House

The objective of the audit was to assess the effectiveness of the implementation and administration of the Small Business Superannuation Clearing House.

 

Expand
Entity 
Department of the Treasury; Department of Human Services; Australian Taxation Office
Sector 
Human Services
Taxation
Treasury
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 46 of 2011–12)
Published: Wednesday 20 June 2012
Published

Administration of the Northern Australia Quarantine Strategy

The objective of the audit was to assess the effectiveness of the Department of Agriculture, Fisheries and Forestry’s administration of the Northern Australia Quarantine Strategy. The ANAO examined whether the department had established effective:

  • administrative and governance arrangements to support NAQS;
  • processes for identifying biosecurity risks and conducting scientific activities to address identified risks;
  • arrangements for managing the quarantine aspects of Torres Strait border movements; and
  • public awareness activities that reflect identified biosecurity risks and support the program’s objectives.
Expand
Entity 
Department of Agriculture, Fisheries and Forestry
Sector 
Agriculture
Fisheries
Forestry
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 42 of 2011–12)
Published: Monday 18 June 2012
Published

Management of the Multicultural Servicing Strategy for the Delivery of Centrelink Services

The objective of the audit was to assess the effectiveness of the management of the MSS for the delivery of Centrelink services. The management of the MSS was assessed against the following criteria:

  • there are effective planning arrangements to identify and address the evolving needs of DCALB customers;
  • service delivery arrangements meet the current needs of DCALB customers; and
  • there are effective performance monitoring and reporting arrangements which are used to improve service delivery.

Around 20 per cent of the people receiving Centrelink services are identified as being from a diverse cultural and linguistic background (DCALB). DHS’ Multicultural Servicing Strategy (MSS) sets out the approach for delivering Centrelink services to DCALB customers. The MSS has four main components — Language Services, the Multicultural Services Officer program, Stakeholder Engagement Strategies and Employee Support Tools and Strategies.

Expand
Entity 
Department of Human Services
Sector 
Human Services
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 38 of 2011–12)
Published: Tuesday 5 June 2012
Published

Administration of the Private Irrigation Infrastructure Operators Program in New South Wales

The objective of the audit was to assess the effectiveness of DSEWPaC's administration of PIIOP, including the acquisition of water access entitlements and progress towards achieving the program's objectives.

Expand
Entity 
Department of Sustainability, Environment, Water, Population and Communities
Sector 
Environment
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 37 of 2011–12)
Published: Thursday 31 May 2012
Published

The Child Support Program's Management of Feedback

The objective of the audit was to examine the effectiveness of CSP’s feedback management system. CSP’s performance was assessed against the following criteria:

  • CSP has appropriate channels to collect customer feedback;
  • CSP effectively manages and resolves complaints; and
  • CSP accurately reports on customer feedback, and analyses the information to improve aspects of child support administration.
Expand
Entity 
Department of Human Services
Sector 
Human Services
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 28 of 2011–12)
Published: Thursday 29 March 2012
Published

Quality On Line Control for Centrelink Payments

The objective of the audit was to assess the effectiveness of Centrelink’s QOL control, which supports the integrity of payments administered by DHS on behalf of the Australian Government.

Expand
Entity 
Department of Human Services
Sector 
Human Services
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 26 of 2011–12)
Published: Thursday 9 February 2012
Published

Capacity Development for Indigenous Service Delivery

The objective of the audit was to assess the extent to which FaHCSIA, DEEWR and DoHA seek to reduce service delivery risks posed by capacity constraints in Indigenous organisations.

Expand
Entity 
Department of Families, Housing, Community Services and Indigenous Affairs, Department of Education, Employment and Workplace Relations and Department of Health and Ageing
Sector 
Ageing
Education
Employment
Health
Indigenous
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 24 of 2011–12)
Published: Wednesday 8 February 2012
Published

Administration of Government Advertising Arrangements: March 2010 to August 2011

The audit objectives were:

  • to assess the effectiveness of the revised certification process in promoting compliance of government advertising campaigns (campaigns) with the March 2010 Guidelines on Information and Advertising Campaigns by Australian Government Departments and Agencies (2010 Guidelines);
  • to assess the effectiveness of agency administration in developing campaigns and implementing key processes against the requirements of the campaign advertising framework;
  • to assess the effectiveness of Finance’s administration of the campaign advertising framework; and
  • to assess the effect on campaigns of an exemption from the 2010 Guidelines.
Expand
Entity 
Across Agencies
Sector 
Ageing
Energy
Environment
Health
Social Services
Treasury
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 23 of 2011–12)
Published: Tuesday 7 February 2012
Published

Administration of the National Greenhouse and Energy Reporting Scheme

The objective of the audit was to assess the effectiveness of the Department of Climate Change and Energy Efficiency’s implementation and administration of the National Greenhouse and Energy Reporting Scheme.

Expand
Entity 
Department of Climate Change and Energy Efficiency
Sector 
Energy
Environment
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 13 of 2011–12)
Published: Tuesday 22 November 2011
Published

Tasmanian Freight Equalisation Scheme

The objective of the audit was to assess the effectiveness of DIT’s and Centrelink’s1 administration of TFES.

[1] From 1 July 2011, Centrelink became a master program within DHS.

Expand
Entity 
Department of Infrastructure and Transport, Department of Human Services
Sector 
Human Services
Infrastructure
Transport
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 12 of 2011–12)
Published: Thursday 10 November 2011
Published

Implementation of the National Partnership Agreement on Remote Indigenous Housing in the NT

The objective of the audit was to assess the effectiveness of the implementation of the NPARIH in the Northern Territory from the perspective of the Australian Government.

Expand
Entity 
Department of Families, Housing, Community Services and Indigenous Affairs
Sector 
Human Services
Indigenous
Social Services
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 11 of 2011–12)
Published: Thursday 3 November 2011
Published

Implementation and Management of the Housing Affordability Fund

The objective of the audit was to assess the effectiveness of FaHCSIA’s administration of the HAF. To address this objective, the Australian National Audit Office (ANAO) assessed FaHCSIA’s administration against a range of audit criteria, including the extent to which:

  • assessment and approval processes were soundly planned and implemented, and were consistent with the requirements of the overarching financial management framework;
  • appropriately structured funding agreements were established and managed for each approved grant; and
  • the performance of the HAF, including each of the funded projects, was actively monitored and reported.
Expand
Entity 
Department of Families, Housing, Community Services and Indigenous Affairs; Department of Sustainability, Environment, Water, Population and Communities
Sector 
Environment
Human Services
Indigenous
Social Services
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 10 of 2011–12)
Published: Thursday 3 November 2011
Published

Administration of the National Partnership on Early Childhood Education

The audit objective was to assess the effectiveness of DEEWR‘s administration of the initial phases of the NP ECE. The high-level criteria used to make this assessment were the appropriateness of DEEWR‘s:

  • establishment of a sound foundation for implementation, including implementation plans, monitoring arrangements and an Indigenous strategy for universal access; and
  • ongoing monitoring and support activities, including assessing progress reports, making payments, maintaining relationships, improving data quality and public reporting.
Expand
Entity 
Department of Education, Employment and Workplace Relations
Sector 
Education
Employment
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 9 of 2011–12)
Published: Thursday 20 October 2011
Published

Indigenous Secondary Student Accommodation Initiatives

The audit objective was to assess the extent to which DEEWR and FaHCSIA have effectively managed the planning and consultation phases for the IBF program and the IBHP program. The audit scope included consideration of the issues likely to affect the ongoing operation and sustainability of the facilities.

Expand
Entity 
Department of Education, Employment and Workplace Relations; Department of Families, Housing, Community Services and Indigenous Affairs; Aboriginal Hostels Limited; Northern Territory Department of Education and Training
Sector 
Education
Employment
Human Services
Indigenous
Social Services
Training
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 6 of 2011–12)
Published: Thursday 15 September 2011
Published

Fair Work Education and Information Program

The audit objective was to assess the effectiveness of DEEWR’s administration of FWEIP. The three high level criteria that were used to make this assessment were the appropriateness of DEEWR’s:

  • program planning and design;
  • selection and engagement of providers; and
  • program monitoring, reporting and evaluation.
Expand
Entity 
Department of Education, Employment and Workplace Relations
Sector 
Education
Employment
Training
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 5 of 2011–12)
Published: Thursday 8 September 2011
Published

Development and Implementation of Key Performance Indicators to Support the Outcomes and Programs Framework

The objective of this audit was to assess how effectively entities had developed and implemented appropriate KPIs to support stated program objectives.

Expand
Entity 
Australian Customs and Border Protection Service; National Film and Sound Archive; Fair Work Australia; Department of Resources, Energy and Tourism
Sector 
Arts
Border
Customs
Employment
Environment
Tourism
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 4 of 2011–12)
Published: Wednesday 31 August 2011
Published

Indigenous Employment in Government Service Delivery

The audit objective was to assess the effectiveness of DEEWR’s and FaHCSIA’s administration of the Australian Government’s responsibilities under Element 1 of the National Partnership Agreement on Indigenous Economic Participation (including the NT Jobs Package).

Expand
Entity 
Across Entities
Sector 
Ageing
Arts
Education
Employment
Environment
Health
Human Services
Indigenous
Prime Minister & Cabinet
Social Services
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 2 of 2011–12)
Published: Thursday 25 August 2011
Published

Confidentiality in Government Contracts: Senate Order for Departmental and Agency Contracts (Calendar Year 2010 Compliance)

This audit is the thirteenth in a series of audits that have fulfilled the Senate’s request for the Auditor-General to provide an annual report on agencies’ compliance with the Order, since it was introduced in 2001. The audit objective was to assess the appropriateness of the use and reporting of confidentiality provisions in Australian Government contracts.

Expand
Entity 
Australian Communications and Media Authority (ACMA); Department of Climate Change and Energy Efficiency (DCCEE); Department of Finance and Deregulation; Murray-Darling Basin Authority (MDBA)
Sector 
Communications
Energy
Environment
Finance
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 46 of 2009–10)
Published: Tuesday 22 June 2010
Published

Child Support Reforms: Building a Better Child Support Agency

The objective of the audit was to assess the Child Support Agency's effectiveness in managing the implementation of the Building a Better Child Support Agency program.

Expand
Entity 
Department of Human Services
Sector 
Human Services
Social Services
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 41 of 2009–10)
Published: Wednesday 26 May 2010
Published

Effective Cross-Agency Agreements

The audit objective was to assess whether agreements between Australian Government (Commonwealth) agencies reflect sound administrative practices. To meet this objective, the audit reviewed current government policy and a range of better practice guidelines, conducted interviews with agencies and examined cross-agency agreements, to formulate suitable audit criteria and subsequently develop better practice principles.

Expand
Entity 
Across Entities
Sector 
Ageing
Agriculture
Attorney-General's
Communications
Defence
Energy
Environment
Finance
Foreign Affairs
Health
Human Services
Immigration
Infrastructure
Prime Minister & Cabinet
Regional Development
Research
Science
Social Services
Taxation
Tourism
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 40 of 2009–10)
Published: Wednesday 26 May 2010
Published

Application of the Core APS Values and Codes of Conduct to Australian Government Service Providers

The audit objective was to assess the extent to which Australian Government agencies ensure that service providers are made aware of the core Australian Public Service (APS) Values and Code of Conduct and these arrangements are monitored.

Expand
Entity 
Department of Agriculture, Fisheries and Forestry; Department of Education, Employment and Workplace Relations; Department of Health and Ageing; Department of Families, Housing, Community Services and Indigenous Affairs
Sector 
Ageing
Agriculture
Education
Employment
Health
Human Services
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 39 of 2009–10)
Published: Monday 24 May 2010
Published

Medicare Australia's Administration of the Pharmaceutical Benefits Scheme

The objective of this audit was to examine the effectiveness of Medicare Australia's administration of the PBS. In assessing the objective, the audit considered three key areas:

  • Medicare Australia's relationship with the PBS policy agency (DoHA) and service delivery policy agency (Department of Human Services (DHS));
  • the management arrangements and processes underpinning Medicare Australia's delivery of the PBS (including the means by which Medicare Australia gains assurance over the integrity of the PBS); and
  • how Medicare Australia undertakes its three main responsibilities relating to the delivery of the PBS, namely: approving pharmacies; approving authority prescriptions; and processing PBS claims.
Expand
Entity 
Medicare Australia; Department of Human Services; Department of Health and Ageing
Sector 
Ageing
Health
Human Services
Social Services
Read published report

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