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Publications

Browse our range of publications including performance and financial statement audit reports, assurance review reports, information reports and annual reports.

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Publications

Search the catalogue of published ANAO reports and guides

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  • Performance audit 18

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18 items found
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Type of content 
Performance audit  (Auditor-General Report No. 57 of 2004–05)
Published: Tuesday 28 June 2005
Published

Purchasing Procedures and Practices

The objective of the audit was to assess whether purchases of goods and services are conducted in accordance with relevant legislation, Government policies and guidelines, and sound purchasing principles and practices. The audit at each entity covered the internal control framework for purchasing and purchase transactions during 2002-03 and 2003-04 and, where applicable, was based on the CPGs current at that time. The audit examined all aspects of the purchasing process from the initial requirement for purchase through to the delivery of the supply and payment. It included an examination of aselection of individual purchases at each audited entity.

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Entity 
Australian National University; Australian Research Council; CRS Australia; The Department of Finance and Administration
Sector 
Education
Finance
Human Services
Science
Training
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 52 of 2004–05)
Published: Monday 20 June 2005
Published

Legal Services Arrangements in the Australian Public Service

The objectives of the Australian National Audit Office's (ANAO) performance audit were to: examine the efficiency and effectiveness of agencies' procurement and management of legal services arrangements; determine adherence to Australian Government policy requirements; examine the effectiveness of the OLSC's monitoring of agencies' compliance with Government policy requirements; examine the OLSC's role in assisting agencies to comply with Government policy.

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Entity 
Across Entities
Sector 
Ageing
Agriculture
Arts
Attorney-General's
Communications
Defence
Education
Employment
Finance
Fisheries
Forestry
Health
Immigration
Indigenous
Industry
Regional Development
Science
Social Services
Taxation
Tourism
Training
Transport
Treasury
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 46 of 2004–05)
Published: Tuesday 31 May 2005
Published

Management of Trust Monies in CAC Act Entities

Following on from the 2002 audit, the ANAO decided to conduct an audit of trust monies in entities operating under the Commonwealth Authorities and Companies Act 1997 (CAC Act). The objectives of the current audit were to: · assess whether the selected entities were managing trust monies in accordance with legal and administrative requirements and better practice principles; · identify better practice in the management of trust monies; and · as necessary, recommend improvements in the controls and practices relating to the management of trust monies.

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Entity 
Across agency
Sector 
Finance
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 41 of 2004–05)
Published: Friday 15 April 2005
Published

Administration of Security Incidents, including the Conduct of Security Investigations

The objective of the audit was to evaluate the policies and practices of selected organisations to determine whether they had established sound arrangements for, and maintained effective control over, the administration of security incidents and investigations.

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Entity 
Australian Crime Commission; Australian Customs Service; Australian Maritime Safety Authority; Child Support Agency; Department of Finance and Administration; Attorney-General’s Department
Sector 
Attorney-General's
Customs
Finance
Infrastructure
Regional Development
Social Services
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 37 of 2004–05)
Published: Thursday 10 March 2005
Published

Management of Business Support Service Contracts

The objectives of this audit were to examine the management of business support service contracts in selected agencies to: assess the effectiveness of business support service contract management in the transition, ongoing management and monitoring and succession planning stages of the contract management lifecycle; and identify examples of better practice and opportunities for improvement for individual agencies and Australian Government agencies more broadly.

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Entity 
Australian Industrial Registry; ComSuper; Family Court of Australia; IP Australia; Department of Finance and Administration
Sector 
Attorney-General's
Finance
Industry
Tourism
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 36 of 2004–05)
Published: Wednesday 9 March 2005
Published

Centrelink's Value Creation Program

Given the importance of customer feedback to Centrelink's business, the ANAO considered it timely to conduct a series of performance audits relating to Centrelink's customer feedback systems, particularly in relation to its delivery of the services then provided on behalf of FaCS. The overarching objective of this series of ANAO performance audits of Centrelink's customer feedback systems was to assess whether Centrelink has effective processes and systems for gathering, measuring, reporting and responding effectively to customer feedback, including in relation to customer satisfaction with Centrelink services and processes.

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Entity 
Centrelink
Sector 
Centrelink
Finance
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 35 of 2004–05)
Published: Wednesday 9 March 2005
Published

Centrelink's Review and Appeals System

Given the importance of customer feedback to Centrelink's business, the ANAO considered it timely to conduct a series of performance audits relating to Centrelink's customer feedback systems, particularly in relation to its delivery of the services then provided on behalf of FaCS. The overarching objective of this series of ANAO performance audits of Centrelink's customer feedback systems was to assess whether Centrelink has effective processes and systems for gathering, measuring, reporting and responding effectively to customer feedback, including in relation to customer satisfaction with Centrelink services and processes.

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Entity 
Centrelink
Sector 
Centrelink
Finance
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 34 of 2004–05)
Published: Wednesday 9 March 2005
Published

Centrelink's Complaints Handling System

Given the importance of customer feedback to Centrelink's business, the ANAO considered it timely to conduct a series of performance audits relating to Centrelink's customer feedback systems, particularly in relation to its delivery of the services then provided on behalf of FaCS. The overarching objective of this series of ANAO performance audits of Centrelink's customer feedback systems was to assess whether Centrelink has effective processes and systems for gathering, measuring, reporting and responding effectively to customer feedback, including in relation to customer satisfaction with Centrelink services and processes.

Expand
Entity 
Centrelink
Sector 
Centrelink
Finance
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 33 of 2004–05)
Published: Wednesday 9 March 2005
Published

Centrelink's Customer Satisfaction Surveys

Given the importance of customer feedback to Centrelink's business, the ANAO considered it timely to conduct a series of performance audits relating to Centrelink's customer feedback systems, particularly in relation to its delivery of the services then provided on behalf of FaCS. The overarching objective of this series of ANAO performance audits of Centrelink's customer feedback systems was to assess whether Centrelink has effective processes and systems for gathering, measuring, reporting and responding effectively to customer feedback, including in relation to customer satisfaction with Centrelink services and processes.

Expand
Entity 
Centrelink
Sector 
Centrelink
Finance
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 32 of 2004–05)
Published: Wednesday 9 March 2005
Published

Centrelink's Customer Charter and Community Consultation Program

Given the importance of customer feedback to Centrelink's business, the ANAO considered it timely to conduct a series of performance audits relating to Centrelink's customer feedback systems, particularly in relation to its delivery of the services then provided on behalf of FaCS. The overarching objective of this series of ANAO performance audits of Centrelink's customer feedback systems was to assess whether Centrelink has effective processes and systems for gathering, measuring, reporting and responding effectively to customer feedback, including in relation to customer satisfaction with Centrelink services and processes.

Expand
Entity 
Centrelink
Sector 
Centrelink
Finance
Read published report

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