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The objective of the performance audit was to assess the administrative effectiveness of DIMA's business entry program against the background of the Business and Temporary Entry program objective, with particular regard to whether:
the existing performance management mechanisms and compliance monitoring strategies support the achievement of program outcomes and outputs;
the quality of decision-making;
business processes facilitate prompt visa decision-making consistent with program objectives; and
decision-making support mechanisms promote robust and timely decision-making.
All persons, other than Australian nationals, are required to hold a visa to enter and stay in Australia. This audit's focus is on the entry component of the visa process and specifically the Electronic Travel Authority (ETA). The ETA is an electronically-stored authority for travel, which facilitates the entry of tourists and short-term business travellers from countries where the risk of non-compliance with visa conditions is low, that is, in countries classified as ‘low risk'. The objective of the performance audit was to assess the administrative effectiveness of the ETA.