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The objective of the audit was to examine the application of the Australian Taxation Office's Compliance Effectiveness Methodology in evaluating the effectiveness of key compliance activities and shaping the development of strategies to promote voluntary compliance.
The objective of this audit was to assess the Tax Office's implementation of the nine recommendations of Audit Report No.19 2004–05 Taxpayers' Charter, having regard to any changed circumstances affecting the implementation of the recommendations. This involved an examination of the Tax Office's:
systems and processes used to develop, maintain and update the Charter;
strategic commitment to implementing the principles of the Charter;
integration of Charter principles with its business processes;
systems for resolving disputes according to Charter principles; and
monitoring and reporting of its performance against commitments in the Charter.