Our staff add value to public sector effectiveness and the independent assurance of public sector administration and accountability, applying our professional and technical leadership to have a real impact on real issues.
The objective of this audit is to assess whether Human Services has an effective high-level enforcement and compliance strategy for administered payments made under the Centrelink and Medicare programs.
The objective of this audit is to examine the extent to which the Department of Human Services’ (Human Services) has implemented the recommendations made by the ANAO in ANAO Report No.37 of 2014–15 Management of Smart Centres’ Centrelink telephone services; as well as Human Services’ performance against call wait time and call blocking metrics.
The objective of this audit is to examine if the Departments of Social Services (DSS) and Human Services drive improvements in the Disability Support Pension (DSP) program using data and information from multiple sources, including agreed ANAO and parliamentary committee recommendations.
This audit, which will be the first in a series of audits, would examine aspects of the Department of Human Services’ management and coordination of the planned program of large, complex information and communications technology (ICT) projects to overhaul welfare payment systems in Australia.
Over coming years, the Department of Human Services will undertake a major redesign of welfare payment systems, with this work to be underpinned by a SAP platform implementation. The resulting significant, multi-year program will replace a number of ageing ICT systems and provide an integrated user interface for customers and departmental staff.
The program represents a significant investment of public resources and has the potential to enhance efficiency of welfare payment systems and improve the experience of those members of the community who interact with government. There are, however, major risks involved with such a large and complex program of work, with many recent examples in the public sector where projects of this scale were poorly designed and/or executed, resulting in additional significant expense and delays in their implementation.
The objective of the audit was to assess the effectiveness of Medicare electronic claiming arrangements, including an assessment of the extent to which claiming and processing efficiencies for the Government, health professionals and Medicare customers have been achieved.
The objective of the audit was to assess the effectiveness of the transition of the Remote Jobs and Communities Programme to the Community Development Programme, including whether the Community Development Programme is well designed and administered effectively and efficiently.