Our staff add value to public sector effectiveness and the independent assurance of public sector administration and accountability, applying our professional and technical leadership to have a real impact on real issues.
The objective of this audit is to examine if the Departments of Social Services (DSS) and Human Services drive improvements in the Disability Support Pension (DSP) program using data and information from multiple sources, including agreed ANAO and parliamentary committee recommendations.
The objective of this audit is to examine whether selected regulatory entities effectively apply the cost recovery principles of the Australian Government’s cost recovery framework. The selected regulatory entities are the Department of Agriculture and Water Resources, the Australian Maritime Safety Authority, and the Department of Health (Therapeutic Goods Administration).
The objective of this audit is to assess whether Human Services has an effective high-level enforcement and compliance strategy for administered payments made under the Centrelink and Medicare programs.
The objective of this audit is to examine the extent to which the Department of Human Services’ (Human Services) has implemented the recommendations made by the ANAO in ANAO Report No.37 of 2014–15 Management of Smart Centres’ Centrelink telephone services; as well as Human Services’ performance against call wait time and call blocking metrics.