This audit would assess the effectiveness of Services Australia’s administration of proof of identity requirements for granting access to selected government welfare payments and other services. The audit would focus on whether Services Australia has complied with the requirements of the National Identity Security Strategy and National Identity Proofing Guidelines.

A key part of Services Australia’s processes for granting access to government payments and programs is correctly identifying applicants, so the department can pay the right amount to the right person. Auditor-General Report No. 8 of 2007–08, Proof of Identity for Accessing Centrelink Payments, found weaknesses in Centrelink’s control framework for social security payments due to insufficient proof of identity information on file for around 15 per cent of customers.