This audit would assess the effectiveness and efficiency of the Department of Veterans’ Affairs’ (DVA’s) administration of veterans’ residential care payments.

Expenses for veterans’ residential care is significant, exceeding $1 billion in 2017–18. DVA’s two largest client cohorts are clients aged 85 and over, and clients aged 64–73. These two cohorts are large users of residential care. Auditor-General Report No. 46 of 2013–14, Administration of Residential Care Payments, examined DVA’s administration of residential care payments and found the department to be largely ineffective in its management of those payments. The report included four recommendations aimed at improving DVA’s administration in this area.