This audit would examine whether the Australian Government and its contracted service delivery partners are effectively collecting visa revenue.

Australia’s migration programs allow people from any country to apply for a visa to migrate to Australia or to enter the country on a temporary basis, provided that they meet criteria set out in law. There are a number of different ways to apply for a visa, including online (for certain categories) and via four service delivery partners, which are contracted by the department to operate Australian Visa Application Centres in 46 countries. The services provided by service delivery partners include pre– and post–visa lodgement inquiries, distribution of visa information to clients, collection of visa applications and biometrics, and banking of visa application charges.