This audit would examine how effectively the Department of Veterans’ Affairs (DVA) is planning for and managing its Veteran Centric Reforms (VCR) program.

The VCR program commenced in July 2017 and aims to transform DVA’s business processes and culture, improve service options, and information and communications technology redevelopment. The reforms are intended to support the department’s clients and their families, and focus particularly on enabling younger veterans to gain early access to treatment and support and improve the transition from the Australian Defence Force to civilian life. The 2017–18 Budget allocated $166.6 million over four years to the VCR program, and an additional $111.9 million over four years in the 2018–19 Budget.