This audit would assess the effectiveness of the Department of Home Affairs in improving its performance in the processing of applications for citizenship by conferral, including the implementation of previously agreed recommendations.

Auditor-General Report No. 25 2018–19 Efficiency of the Processing of Applications for Citizenship by Conferral found that applications for citizenship by conferral had not been processed efficiently, including time- efficiency. The Joint Committee of Public Accounts and Audit made a recommendation in its report directed at ensuring timely advice is provided to applicants on the status of their application for citizenship by conferral, which was agreed by the Department of Home Affairs (Joint Committee of Public Accounts and Audit, Commonwealth of Australia, Efficiency and Effectiveness: Inquiry into Auditor-General’s Reports 25, 29, 38, 42, 44, 45 and 51 (2018–19), (2020)). In its 2021–22 annual performance statements, the Department of Home Affairs reported it had ‘actively pursued a range of policy, process and systems enhancements to improve the citizenship application process throughout 2021–22, which enabled increased efficiency of application processing and simplified processes to improve client experience’.

Work program portfolio

This potential Performance audit is featured in 1 annual audit work program portfolio: