The objective of this audit is to examine the effectiveness of the Department of Social Services’ administration of the Cashless Debit Card Program, including implementation of the recommendations made in Auditor-General Report No. 1 2018–19 The Implementation and Performance of the Cashless Debit Card Trial.

Audit criteria

The ANAO proposes to examine:

  • Does the department have effective risk management, contract management and procurement processes in place to support the administration of the Cashless Debit Card program?
  • Has the department implemented effective performance measurement and monitoring processes for the Cashless Debit Card program?
  • Was the extension and expansion of the program informed by an effective post-implementation review, cost-benefit analysis, and evaluation?

Contribute to this audit

We anticipate accepting contributions to this audit until Sunday 19 December 2021.

Files must be less than 20 MB.
Allowed file types: txt pdf doc docx.