The objective of the audit was to determine whether the controls and measures employed by FaCS and Centrelink to deliver Parenting Payment Single (PPS) payments were effective and efficient. To achieve this, the audit focused on four key areas. These were:

  • the quality of performance measures used by FaCS and Centrelink;
  • the effectiveness of FaCS' methodology for estimating the levels of risk of incorrect payment to PPS customers and the impact of these incorrect payments on the integrity of program outlays;
  • the correctness of Centrelink's processing of reassessments; and
  • the improvements to preventive controls such as training, guidance material, and the Quality On-Line system.