1765 Items found
Published: Wednesday 9 March 2005
Published

Given the importance of customer feedback to Centrelink's business, the ANAO considered it timely to conduct a series of performance audits relating to Centrelink's customer feedback systems, particularly in relation to its delivery of the services then provided on behalf of FaCS. The overarching objective of this series of ANAO performance audits of Centrelink's customer feedback systems was to assess whether Centrelink has effective processes and systems for gathering, measuring, reporting and responding effectively to customer feedback, including in relation to customer satisfaction with Centrelink services and processes.

Entity
Centrelink
Published: Friday 26 October 2001
Published

The audit's objective was to assess, and report to Parliament on, the ATO's administration of petroleum excise collections. The audit examined whether the ATO had implemented effectively administrative arrangements for the collection of petroleum excise since the transfer of the function from Customs in 1999. Areas that were examined relating to administration of petroleum excise were:

  • governance arrangements;
  • licensing arrangements;
  • compliance management;
  • investigations; and
  • revenue management.

The audit also reviewed the role of Customs in performing functions directly related to petroleum excise collections and key elements of the management relationship between the ATO and Customs in this area.

Entity
Australian Taxation Office
Published: Tuesday 5 December 2006
Published

The objective of this follow-up audit was to assess the extent to which DVA had implemented the recommendations from the original audit during the period 2002–06, including in its preparation of the IT outsourcing contract which will operate from 2007.

Entity
Department of Veterans' Affairs
Published: Thursday 24 June 2004
Published

The audit objectives were to assess: the appropriateness of agencies' policies for dealing with requests for information in accordance with the FOI Act; and assess agencies' compliance with the provisions of the FOI Act, in relation to selected requests for information.

Entity
Australian Federal Police; Attorney-General’s Department; Department of Communications, Information Technology and the Arts; Department of Veterans’ Affairs; Australian Customs Service; Civil Aviation Safety Authority
Published: Wednesday 25 August 1999
Published

The audit reviewed management of the Commonwealth's role in preparing for, and managing, pest and disease emergencies requiring a rapid response. The audit focused on the role of the Department of Agriculture, Fisheries and Forestry -Australia (AFFA), which is the Commonwealth Department with primary portfolio responsibility for coordinating the national and international response to an emergency. The audit did not address preventative measures such as quarantine and border controls; controlled release of exotic diseases or pests; or emergencies associated with previously known endemic diseases, food safety or chemical residue issues.

Entity
Agriculture, Fisheries and Forestry - Australia
Published: Wednesday 16 June 2010
Published

The audit objective was to assess the Tax Office's effectiveness in administering the tax obligations of non-residents.

Entity
Australian Taxation Office
Published: Tuesday 5 June 2001
Published

The audit was conducted as a joint financial statement and performance audit of DVA's Information Technology (IT) systems. The objective of the financial statement component of the audit was to express an opinion on whether DVA could rely on its IT systems to support production of a reliable set of financial information for the financial statements. The objective of the performance audit component was to determine whether DVA's IT systems outputs adequately met quality and service delivery targets.

Entity
Department of Veterans' Affairs
Published: Friday 28 September 2001
Published

The objective of this follow-up audit was to assess Austrade's implementation of the recommendations contained in ANAO Report No. 4 of 1998-99 (Client Service Initiatives - Australian Trade Commission (Austrade)), and whether the implementation of the recommendations or appropriate alternative measures has improved the management and delivery of Austrade's client service.

Entity
Australian Trade Commission
Published: Tuesday 25 November 1997
Published

The objectives of the audit were to:

  • assess the extent to which major program objectives were achieved;
  • identify major strengths and weaknesses related to the economy, effectiveness and efficiency of the program administration; and
  • identify areas of improvements and risks which should be addressed in arrangements with a private sector project manager.

Audit criteria were developed to address the areas of program planning and implementation, performance measurement and monitoring, responsiveness to emerging issues, dispute resolution mechanisms, risk management and program improvement measures.

Entity
Department of Transport and Regional Development
Published: Monday 21 June 1999
Published

The sale of leases for the 14 Phase 2 Federal airports was completed by 30 June 1998, in accordance with the Government's timetable. This represented a significant achievement given that it constituted the largest completed airport trade sales program in the world to that date and achieved the Government's sales objectives.

Entity
Across Agency
Published: Monday 24 November 1997
Published

The primary objective of this audit was to review the management and administration of travel undertaken by public sector employees to determine whether, and to what extent, it complied with approved policies and procedures. The other objective of this audit, as with all across-the-board FCA audits, is to identify, develop and report better practices. The audit dealt with short-term travel by Commonwealth public sector employees on official business.

Entity
Across Agency
Published: Friday 18 December 2009
Published

The audit objective was to assess whether the administration of the LPG Vehicle Scheme is effective. To address this objective, the audit considered whether:

  • there is a sound framework for the operation of the Scheme;
  • grants are promoted, assessed and approved in accordance with relevant guidance and regulations; and
  • the Scheme's performance is monitored and reported.
Entity
Department of Innovation, Industry, Science and Research; Medicare Australia; Centrelink
Published: Thursday 26 June 2003
Published

This was a follow-up of Audit Report No. 29 2000-01, Review of Veterans' Appeals Against Disability Compensation Entitlement Decisions. That audit examined the Department of Veterans' Affairs (DVA's) and the Veterans' Review Board's (VRB's) management of the review of decisions for disability compensation. The objective of this audit was to assess the extent to which DVA and the VRB had implemented the four recommendations of Report No.29 2000-01, taking into account any changed circumstances, or new administrative issues, affecting implementation of these recommendations.

Entity
Department of Veterans' Affairs; Veterans' Review Board
Published: Tuesday 10 July 2001
Published

Allegations were made to the Senate Economics References Committee that the Australian Taxation Office and Australian Customs Service (Customs) had failed to pursue several cases of detected sales tax fraud. The Committee believed that this alleged failure may have stemmed from coordination problems between the two agencies. The Committee requested the Auditor-General to investigate this matter and report his findings to the Parliament.

Entity
Australian Customs Service; Australian Taxation Office
Published: Monday 30 June 2003
Published

The objectives of the audit was to examine the effectiveness and efficiency of DIMIA's decision-making processes and management systems for delivering the parent and partner aspects of the family stream of the Migration Program.

The family stream of Australia's Migration Program enables the reunion of immediate family members of Australian citizens, permanent residents or eligible New Zealand citizens. It consists of four main categories;

  • Partner;
  • Child;
  • Parent; and
  • Other family.
Entity
Department of Immigration and Multicultural and Indigenous Affairs
Published: Friday 24 March 2006
Published

Mr Ian McPhee - Auditor-General for Australia, presented to the Insititue of Public Administration (ACT Division)

Published: Thursday 29 June 2000
Published

The objective of the audit was to examine program management in the Training and Youth Division of the Department of Education, Training and Youth Affairs. In broad terms, the audit focused on the management frameworks at both Divisional and program level. Three of the Division's programs were selected for more detailed review as follows:

  • Workplace English Language and Literacy;
  • Literacy and Numeracy; and
  • Support for New Apprentices.
Entity
Department of Education, Training and Youth Affairs
Published: Tuesday 29 August 2000
Published

The audit objective was to examine the administrative effectiveness of the ATO's use of AUSTRAC data. The audit reviewed the use of AUSTRAC data across three of the ATO Business Service Lines (BSLs) namely, Large Business and International (LB&I), Small Business (SB) and Individuals Non Business (INB). These are the most significant BSLs in terms of revenue collection. The audit focussed on the ATO's use of AUSTRAC data at the strategic and operational levels and its management of AUSTRAC data. Aspects examined include the ATO's relationship with AUSTRAC as well as training, data quality, data privacy and security issues.

Entity
Australian Taxation Office
Published: Friday 5 October 2001
Published

The Government introduced the Defence Reform Program (DRP) in 1997 to enable Defence's resources to be focused more efficiently and effectively on its core functions. The objective of the audit was to assess Defence's management and implementation of DRP and the extent to which it achieved savings for reinvestment in the operational capabilities of the ADF.

Entity
Department of Defence
Published: Wednesday 6 September 2000
Published

The audit reviewed the implementation of the Whole-of-Government Information Technology Infrastructure Consolidation and Outsourcing Initiative (IT Initiative). The objectives of the audit were to examine the administrative and financial effectiveness of the implementation of the IT Initiative, with the focus being on the first four tenders conducted. Accordingly, the audit assessed:

  • the effectiveness of the overall planning and implementation of the IT Initiative, taking into account the tendering, contracting and monitoring processes undertaken in respect of Cluster 3, DEETYA/EN, ATO and Group 5;
  • the extent to which those latter processes have contributed to the achievement of the objectives of the IT Initiative; and
  • the extent to which the Commonwealth's interests have been adequately protected within this context.
Entity
Across Agency
Published: Wednesday 2 June 1999
Published

Networking the Nation was established with effect from 1 July 1997 to support activities and projects designed to meet a range of telecommunications needs in regional, rural and remote Australia. Funding is provided by the Regional Telecommunications Infrastructure Fund. The program provides total support of $250 million, of which $50 million was to be allocated annually for the five year period from 1997-98. Funding decisions for grants are the responsibility of an independent Board appointed by the Minister for Communications, Information Technology and the Arts. The objectives of the audit were to examine the administration of the program with a view to ascertaining the scope for improving administration and to provide assurance on the equity, efficiency and effectiveness of the management and administrative processes applied in the administration of grants under the program.

Entity
Department of Communications, Information Technology and the Arts
Published: Tuesday 23 January 2007
Published

The Department of the Treasury (the Treasury) manages Australia's relations with the International Monetary Fund (IMF) and various development banks. As of
30 June 2006, the Treasury's administered assets in the IMF and other international financial institutions totalled A$7.1 billion. Liabilities totalled A$4.8 billion. In addition to the liabilities of A$4.8 billion, there were contingent liabilities of A$7.3 billion, comprising uncalled share capital subscriptions.

In October 2002 a performance audit of the Treasury's management of international financial commitments (ANAO Audit Report No.10 of 2002–03 Treasury's Management of International Financial Commitments) was tabled in the Parliament. This audit is a follow-up to that audit. The objective was to assess the progress made by the Treasury in addressing the four major audit findings and two recommendations of the 2002 audit report.

Entity
NO-DEPTS-LISTED
Published: Thursday 17 November 2005
Published

The audit was conducted at the: Australian Federal Police (AFP) and the Australian Protective Service (PS); Australian Sports Commission (ASC); Department of Communications, Information Technology and the Arts (DoCITA); Department of Family and Community Services (FaCS); and Civil Aviation Safety Authority (CASA). The objectives of the audit were to: determine whether entities had established appropriate arrangements in relation to the management of annual leave For the purposes of this audit the ANAO has used the term ‘annual leave'. However entities refer to this entitlement using other terminology such as recreation leave, planned leave or personal leave. and had effective internal controls over leave processing; assess whether leave had been managed in accordance with the requirements of the respective entity's certified agreement; and identify sound and better practices in the management and processing of leave.

Entity
Across Entities
Published: Tuesday 5 November 2002
Published

The objective of the audit was to assess whether the controls employed by the Department of Family and Community Services (FACS) and Centrelink to ensure the correctness of payments made under the Age Pension program were effective and efficient. The ANAO focused on:

  • business arrangements between FACS and Centrelink and the Business Assurance Framework;
  • whether the source of error was correctly attributed in customer records assessed by FACS and Centrelink as containing an error in the 2000-01 Age Pension Random Sample Survey:
  • the correctness of Centrelink's processing of reassessments, including Pensioner Entitlements Reviews, Customer Initiated Reassessments and automated reassessments: and
  • progress in implementing the recommendations of previous ANAO audits concerning the preventive quality controls that underpin correct payments.
Entity
Department of Family and Community Services; Centrelink
Published: Tuesday 13 June 2000
Published

The audit reviewed the High Wealth Individuals Taskforce, a comprehensive compliance program with the Australian Taxation Office. The objective of the audit was to examine and report on the management and operations of the taskforce. In doing so, the audit reviewed the Australian Taxation Office's own evaluation of the taskforce and assessed whether, and to what extent, the taskforce delivered the outcomes specified by the Government.

Entity
Australian Taxation Office
Published: Wednesday 23 October 2002
Published

This benchmarking study was a follow on from ANAO Report No. 14 of 2000-01, Benchmarking the Internal Audit Function, which was published in October 2000. The objective of the study was to obtain and report qualitative and quantitative data on aspects of the internal audit function and compare the public sector internal audit results with equivalent international data to identify better practices and highlight areas for improvement.

Entity
Across Agency
Published: Tuesday 12 May 1998
Published

The objective of the audit was to report on whether Defence applies Life-cycle Costing appropriately in support of decisions throughout the acquisition and management of its capital assets, and to make recommendations for any improvement. Criteria were established against each of the issues considered by the audit, namely LCC policy and coordination, use of LCC in investment decisions, use of LCC to support budgeting, data to support LCC and LCC training and education.

Entity
Department of Defence
Published: Thursday 29 June 2000
Published

The objective of the audit was to form an opinion on the adequacy of the Indigenous Land Corporation's (ILC's) operations and performance in: assisting Aboriginal persons and Torres Strait Islanders to acquire land; and assisting Aboriginal persons and Torres Strait Islanders to manage indigenous-held land; so as to provide economic, environmental, social or cultural benefits for Aboriginal persons and Torres Strait Islanders.

Entity
Across Agency
Published: Wednesday 18 June 1997
Published

The objective of the audit was to provide assurance about the Australian Taxation Office's risk management approach and to add value to its administration by analysing the economy, efficiency, administrative effectiveness, equity and accountability of the related processes employed within the organisation. The ANAO reviewed the formal risk management process that the ATO uses to deal with all sources of risk for the organisation.

Entity
Australian Taxation Office
Published: Friday 22 December 2000
Published

The Defence Estate comprises the land, buildings and other facilities that Defence uses across Australia. These facilities are vital to achieving the Defence mission - to prevent or defeat the use of armed force against Australia and its interests. The Estate has a gross replacement value of $14.8 billion. Defence Estate Organisation's (DEO's) Facilities Operations (FACOPS) Program delivers general maintenance and minor new works to Defence facilities on a regional basis across the country. DEO's Estate Operations and Planning Branch and its nine Regional Estate Centres are responsible for the FACOPS Program. Resources available for the Program have been reduced in recent years. The total DEO budget for 2000-01, which includes funds for capital works, facilities operations and property management, is $2.6 billion. Of this total, the FACOPS Program has a cash allocation of $213 million and an additional $15.6 million for employee expenses associated with the Program's 283 staff. The objective of the audit was to assess the efficiency and effectiveness of selected Defence facilities operations, including tendering and contracting, with a view to adding value with practical recommendations for enhancing operations.

Entity
Department of Defence
Published: Tuesday 3 September 1996
Published

Mr P.J. Barrett (AM) - Auditor-General for Australia, presented at the Challenges and Opportunities Seminar, Conducted by the Department of Finance, Canberra

Published: Friday 15 June 2001
Published

The ANAO concluded that DHAC's administration of the National Cervical Screening Program is generally sound. The ANAO found that the department has a key role in the Program by providing secretariat services and other support to the NAC, which provides policy advice to AHMAC, and by supporting initiatives to further develop the Program. Some areas of DHAC's administration of the Program provide examples of good practice. Related examples are the early identification of the need to monitor the Program, the early identification of possible data sources for monitoring, and the use of an independent body to provide advice, through the Australian Institute of Health and Welfare, on performance indicators and data sources. A further example is DHAC's administration of the provision of cervical screening funding assistance to the States and Territories through Public Health Outcome Funding Agreements, which complies with the principles for sound Specific Purpose Payments program administration advocated by the Joint Committee of Public Accounts and Audit in their Report 362. On the other hand, the ANAO has identified areas for improvement in quality assurance for the analysis of Pap smears by pathology laboratories.

Entity
Department of Health and Aged Care
Published: Thursday 4 December 2003
Published

Mr P.J. Barrett (AM) - Auditor-General for Australia, presented at the Chartered Secretaries Australia, Discussion Luncheon, Canberra

Published: Monday 21 October 2002
Published

The IIF program is designed to redress the low level of provision in Australia of high risk venture capital for small new technology - based companies commercialising research and development. The objective of the audit was to determine whether the IIF program was being effectively managed by the Industry Research and Development (IR&D) Board and the Department of Industry, Tourism and Resources to achieve the program objectives. The audit focused on corporate governance arrangements for program administration, the selection process to award licences, the safeguards to protect the Commonwealth's financial interests, management of licence agreements, and program performance management. The audit also examined program results to date from available data.

Entity
Department of Industry, Tourism and Resources; Industry Research and Development Board
Published: Wednesday 31 May 2000
Published

The Commonwealth has significant foreign exchange risk exposures including $A8.4 billion of foreign currency transactions with the Reserve Bank of Australia in 1998-99. Under the Financial Management and Accountability Act and its associated Regulations, all agencies are required to assess and, where possible, manage, foreign exchange risk. The audit reviewed four agencies that have substantial foreign currency payment exposures namely:

  • the Department of Defence;
  • the Australian Agency for International Development;
  • the Department of Foreign Affairs and Trade; and
  • the Department of Finance and Administration.

The objective of the audit was to identify and assess the efficiency and cost effectiveness of the management of foreign exchange risk across the selected agencies, also to identify opportunities to improve the management of foreign exchange risk, including any associated potential financial savings that could accrue to the Commonwealth.

Entity
Department of Defence; Australian Agency for International Development; Department of Foreign Affairs and Trade; Department of Finance and Administration
Published: Wednesday 17 December 2003
Published

The objective of the audit was to assess whether the property management function, including the management of leases, was being performed efficiently and was providing an effective level of support for the delivery of the organisation's services (outputs). The audit evaluated property management policies and practices across the following dimensions:

  • planning and control;
  • business processes and practices; and
  • information and performance management.

Within each of these areas, a series of desirable proceses and controls (described as the evaluation criteria) were developed to assist in the assessment of each organisation's performance.

Entity
Australian Communications Authority; Australian Film, Television and Radio School; Civil Aviation Safety Authority; Department of Employment and Workplace Relations; National Library of Australia; Department of Finance and Administration
Published: Wednesday 27 August 1997
Published

Mr P.J. Barrett (AM) - Auditor-General for Australia, presented at a Joint Seminar by IPAA and ASCPAs as part of a Panel Discussion on 'Governance and the Role of the Senior Public Executive', Canberra

Published: Tuesday 21 June 2011
Published

To examine the effectiveness of the Department of Health and Ageing’s administration of the Access to Allied Psychological Services Program.

Entity
Department of Health and Ageing
Published: Monday 7 December 1998
Published

Consistent with the ANAO's practices, and in response to a request from AusAID, a follow-up audit was conducted in the period May to November 1998 to assess the extent of implementation of the recommendations of a 1996 audit into the Management of Funding to Non-Government Organisations (NGOs)and whether the implementation of recommendations has effectively improved the management of funding to NGOs. The ANAO examined AusAID's key funding accountability documentation, tested the revised accountability arrangements and consulted a number of key stakeholders, including NGO representatives.

Entity
Australian Agency for International Development (AusAID)
Published: Wednesday 6 August 2003
Published

Mr P.J. Barrett (AM) - Auditor-General for Australia, presented at the InfoHRM Conference, Gold Coast

Published: Thursday 23 October 1997
Published

The audit objectives were to report on the efficiency and effectiveness of selected agencies' management of telecommunications services. The specific purpose was to:

  • identify the potential for more effective management of telecommunications services;
  • consider the appropriateness of Commonwealth agencies' management of telecommunications services to take advantage of technological opportunities; and
  • identify the elements of sound administration in the management of telecommunications services.

The audit criteria addressed agencies' performance against benchmarks of sound administrative practice in relation to procurement; planning; business process re-engineering; financial management; and performance management. The audit focussed primarily on telecommunications services, as distinct from capital items and equipment.

Entity
Across Agency
Published: Monday 17 December 2001
Published

The audit examined the management of software licensing by five Commonwealth agencies. The objective of the audit was to provide assurance to these agencies and the Parliament that:

  • effective controls are in place to ensure the physical security of software media;
  • the risks associated with the use of illegal software are being effectively managed; and
  • compliance with software licence conditions is being adequately monitored.
Entity
Across Agency
Published: Thursday 4 September 2008
Published

Mr Ian McPhee - Auditor-General for Australia, presented at the Public Sector Governance Forum of the Australian Institute of Company Directors and The Institute of Internal Auditors - Australia

Published: Tuesday 23 June 1998
Published

The objectives of this audit were to assess, with respect to guarantees, indemnities and letters of comfort:

  • changes in the size and nature of the Commonwealth's reported exposure since 30 June 1995;
  • the extent of improvement in agencies' management and monitoring of the Commonwealth's exposure to these instruments;
  • the approach of agencies to effective risk management and control of Commonwealth exposures to these instruments; and
  • whether current reporting practices provide a sufficiently comprehensive coverage for public accountability purposes, at both the agency and whole of government levels.
Entity
Across Agency
Published: Wednesday 25 June 2003
Published

The audit reviewed the Australian Taxation Office's administration of the payment of tax by non-residents. The audit objectives were to:

  • provide Parliament with assurance about how efficiently and effectively the ATO administers the payment of tax in respect of non-residents;
  • identify any scope for more effective and efficient administration of the function; and
  • identify any opportunities for the cost-effective collection of additional revenue.
Entity
Australian Taxation Office
Published: Friday 8 May 2009
Published

The objective of this audit was to assess Army's progress in addressing the issues previously identified in Defence reviews and ANAO audits as affecting the Army Reserve's capability; and Identify the extent that the Army Reserve is capable of contributing to contemporary Australian Defence Force capability requirements through fulfilling its assigned roles and tasks.

Entity
Department of Defence
Published: Tuesday 19 May 1998
Published

Mr P.J. Barrett (AM) - Auditor-General for Australia, presented at the Senior Executive Leadership Program - Preparatory day, Hill Station, Canberra

Published: Wednesday 19 September 2001
Published

Mr Ian McPhee - Deputy Auditor-General, presented at the CPA Australia Seminar

Published: Tuesday 2 June 2009
Published

The objective of the audit was to assess the effectiveness of DoHA's management of the planning and allocation of aged care places and capital grants, in accordance with the Aged Care Act 1997.

Entity
Department of Health and Ageing
Published: Tuesday 30 September 2003
Published

Mr P.J. Barrett (AM) - Auditor-General for Australia, presented at the Committee for Economic Development of Australia, Sydney, 30 Sept

Published: Thursday 10 October 1996
Published

Mr P.J. Barrett (AM) - Auditor-General for Australia, presented at the Launch of MAB/MIAC Report 22: Guidelines for Managing Risk in the Australian Public Service, Canberra

Published: Thursday 9 August 2001
Published

This follow-up audit reviewed the operations of the Australian Fisheries Management Authority (AFMA) which is responsible for ensuring the sustainable use and efficient management of Commonwealth fisheries resources. The objective of this follow-up audit was to assess the extent to which AFMA addressed the issues that gave rise to the recommendations of ANAO Report No.32 1995-96, and the related recommendations of the House of Representatives Standing Committee Report 1997, that were supported by the Government.

The follow-up audit focussed on the key issues identified in the recommendations and grouped these in the themes of:

  • strategic and performance management;
  • management of the advisory process;
  • implementation of fisheries management methods;
  • managing AFMA's environmental responsibilities as they relate to Commonwealth fisheries
    management;
  • compliance, monitoring and enforcement responsibilities; and
  • management of information and research.
Entity
Australian Fisheries and Management Authority
Published: Monday 28 May 2001
Published

The audit was conducted as a joint financial statement and performance audit of Centrelink's Information and Technology (I&T) systems. The objective of the financial statement component of the audit was to express an opinion on whether Centrelink could rely on its I&T systems to support production of a reliable set of financial information for the financial statements. The objective of the performance audit component was to determine whether Centrelink's I&T systems outputs adequately met quality and service delivery targets.

Entity
Centrelink
Published: Thursday 3 October 2002
Published

The audit reviewed the effectiveness of HIC's approach to customer service delivery to the Australian public as customers of Medicare. The primary issues examined were whether: . HIC manages its customer service delivery performance effectively;

  • HIC's approach to people management adequately supports customer service delivery;
  • HIC obtains adequate information from customers on their needs, expectations, and perceptions of HIC's service delivery; and
  • HIC provides adequate information to customers on its services and on the service standards that customers should expect.
Entity
Health Insurance Commission
Published: Tuesday 20 November 2001
Published

Mr P.J. Barrett (AM) - Auditor-General for Australia, presented at the 25th National Conference of Association of Risk and Insurance Managers of Australasia Limited

Published: Monday 22 December 2003
Published

Directly after the collapse of Ansett in September 2001, most of its estimated 15 000 employees faced the possibility of retrenchment The Government immediately announced the introduction of the Special Employee Entitlements Scheme for Ansett group employees (SEESA) to address two risks facing the employees:

  • the risk-to a certain limit - of a shortfall in their payments of accrued employee entitlements from Ansett and,
  • the risk of delay in their being paid.

The objective of the audit was to determine how efficiently and effectively the two key elements of SEESA were managed: DEWR's management of the mechanism for making SEESA payments and DOTARS' management of the associated Air Passenger Ticket Levy.

Entity
Department of Employment and Workplace Relations; Department of Transport and Regional Services
Published: Wednesday 23 May 2001
Published

The audit reviewed the Australian Taxation Office's use of audit of individual taxpayers as part of its approach to encouraging taxpayer compliance. The objective of the audit was to examine the use of audit as an element of the compliance management function within the Individuals Non-Business line of the ATO.

Entity
Australian Taxation Office
Published: Thursday 28 September 2006
Published

The objectives of the audit were to assess agency performance in relation to compiling their Internet contract listings as required by the Senate Order and the appropriateness of the use of confidentiality provisions in Commonwealth contracts. The audit involved a review in seven agencies of the processes used to compile their Internet contract listings and the use of confidentiality provisions in contracts.

Entity
Across Entities
Published: Monday 2 December 2002
Published

The audit examined the ATO's management of its relationship with tax practitioners (tax agents and the wider group of professionals working on taxation matters for clients). However, our main focus was the ATO's management of its relationship with tax agents because they are the core element of the tax practitioner grouping and their role is fundamental to the effective operation of the tax system. The objective of the audit was to assess how well the ATO manages its relationship with tax practitioners, focussing on selected ATO relationships with tax practitioners, in particular its regulatory relationship with tax agents, its service support relationship with tax agents and its relationship with tax agents and members of the wider tax practitioner group in the professional bodies as key stakeholders in tax administration.

Entity
Australian Taxation Office
Published: Thursday 27 January 2005
Published

Medicare is Australia's universal health insurance scheme. Underpinning Medicare is one of Australia's largest and more complex computer databases the Medicare enrolment database. At the end of 2004 the Medicare enrolment database contained information on over 24 million individuals. This audit examines the quality of data stored on that database and how the Health Insurance Commission (HIC) manages the data.

Entity
Health Insurance Commission; Medicare Australia; Human Services
Published: Monday 19 April 1999
Published

The audit objective was to determine the DVA's performance in the economy, efficiency and administrative effectiveness of the delivery of income support payments to veterans and war widows. It was found that overall, DVA is paying the correct pension to the correct people in a timely fashion within the required accuracy levels.

Entity
Department of Veterans' Affairs
Published: Thursday 17 September 2009
Published

The audit objective was to assess DoHA's administration of prudential arrangements for the protection of residential aged care accommodation bonds.

Entity
Department of Health and Ageing
Published: Monday 24 July 2000
Published

The audit was structured to provide an overview of the administration of Commonwealth assistance to the agrifood industry. In particular, the ANAO sought to form a view on the extent to which four key agencies (Agriculture, Fisheries and Forestry-Australia, the Department of Foreign Affairs and Trade, the Department of Transport and Regional Services and Austrade) are able to demonstrate their success in achieving the Government's objectives for the Australian agrifood industry by assessing agencies' agrifood-related: planned outcomes; performance information; and reporting.

Entity
Agriculture Fisheries and Forestry - Australia; Australian Trade Commission; Department of Foreign Affairs and Trade; Department of Transport and Regional Services
Published: Thursday 30 January 2003
Published

The audit reviewed the management and recording of guarentees, warranties, indemnities and letters of comfort issued by the Commonwealth and also assessed action taken in the relation to the recommendations from ANAO Audit Report No. 47 1997-98. The objectives of the audit were to assess the extent of:

  • improvement in agencies' management and monitoring of the Commonwealth's exposure to these instruments;
  • changes in the size and nature of the exposure since 30 June 1997; and
  • the approach of agencies to effective risk management and control of Commonwealth exposures to these instruments.
Entity
Across Agency
Published: Friday 23 May 2003
Published

The objective of the audit was to determine whether the controls and measures employed by FaCS and Centrelink to deliver Parenting Payment Single (PPS) payments were effective and efficient. To achieve this, the audit focused on four key areas. These were:

  • the quality of performance measures used by FaCS and Centrelink;
  • the effectiveness of FaCS' methodology for estimating the levels of risk of incorrect payment to PPS customers and the impact of these incorrect payments on the integrity of program outlays;
  • the correctness of Centrelink's processing of reassessments; and
  • the improvements to preventive controls such as training, guidance material, and the Quality On-Line system.
Entity
Department of Family and Community Services; Centrelink
Published: Wednesday 9 March 2005
Published

Given the importance of customer feedback to Centrelink's business, the ANAO considered it timely to conduct a series of performance audits relating to Centrelink's customer feedback systems, particularly in relation to its delivery of the services then provided on behalf of FaCS. The overarching objective of this series of ANAO performance audits of Centrelink's customer feedback systems was to assess whether Centrelink has effective processes and systems for gathering, measuring, reporting and responding effectively to customer feedback, including in relation to customer satisfaction with Centrelink services and processes.

Entity
Centrelink
Published: Monday 18 May 1998
Published

Mr Ian McPhee - Deputy Auditor-General, presented at the Best Practice Financial Management Seminar, Canberra

Published: Tuesday 26 June 2012
Published

Mr Mr Ian McPhee - Auditor-General for Australia, presented to the Institute of Public Administration Australia, ACT Division

Published: Friday 18 May 2001
Published

The objective of the audit was to form an opinion on ATSIC's management of the Municipal Services component of the Community Housing and Infrastructure Program (CHIP). The audit examined how effectively ATSIC specifies and implements its role, the adequacy with which it identifies relative needs for support from the program among Indigenous communities, and how it leverages improved outcomes from other potential funding sources.

Entity
Aboriginal and Torres Strait Islander Commission
Published: Thursday 16 January 2003
Published

The main objectives of the audit were to examine DOTARS' response to the heightened threat environment following the events of 11 September 2001, and to determine the extent to which DOTARS' monitoring and compliance regime ensures that the aviation industry complies with its security obligations. The scope of the audit included:

  • the respective roles and responsibilities of the organisations involved in aviation security;
  • the setting of security settings; DOTARS' monitoring of airport, airline and cargo security;
  • the action DOTARS takes in response to security breaches; and
  • evaluation of aviation security.
Entity
Department of Transport and Regional Services
Published: Thursday 19 June 2003
Published

Defence has long provided housing assistance for members of the Australian Defence Force (ADF) and their families. In 1988, this function passed to the Defence Housing Authority (DHA), which was established to provide suitable housing to meet Defence's operational needs. In 2000, Defence and DHA signed a Services Agreement valued at $3.5 billion over 10 years. The objective of the audit was to assess whether Defence's management of its housing and relocation services provided for ADF members meets specified requirements; and to make practical recommendations for more efficient, effective and economical use of public resources provided for this purpose.

Entity
Department of Defence
Published: Monday 21 February 2005
Published

The overall objective of this audit was to assess the management of the physical protection of Australian missions and staff overseas. The high-level criteria for the audit are set out at Appendix 1 of the report.

Entity
Department of Foreign Affairs and Trade; Australian Trade Commission
Published: Friday 7 February 2003
Published

The audit assessed the operations of the four Northern Territory Land Councils which provide a range of services to Aboriginal people under the Aboriginal Land Rights (Northern Territory) Act 1976. The audit also assessed the Aboriginal and Torres Strait Islander Commision's (ATSIC) administration of the Aboriginals Benefit Account, which provides funding to the Land Councils under the same Act. The objectives of the audit were to assess:

  • whether the governance arrangements used by ATSIC and the Land Councils are appropriate;
  • whether ATSIC meets its legislative requirements concerning the Aboriginals Benefit Account in an effective and efficient way; and
  • whether the Land Councils are effective and efficient in managing their recourses to meet the objectives of the Aboriginal Land Rights (Northern Territory) Act 1976.
Entity
Aboriginal and Torres Strait Islander Commission; Anindilyakwa Land Council; Central Land Council; Northern Land Council; Tiwi Land Council
Published: Wednesday 25 August 2004
Published

Mr P.J. Barrett (AM) - Auditor-General for Australia, address to the Department of Environment and Heritage - Sustainability Reporting by the Public Sector

Published: Thursday 11 August 2005
Published

Mr Mr Ian McPhee - Auditor-General for Australia, presented to the Public Sector Audit Network Group

Published: Monday 8 March 1999
Published

The purpose of the audit was to assess whether management of parliamentary workflow by the agencies reviewed was efficient and effective and to identify elements of good practice. In assessing agency effectiveness and efficiency, the audit focussed on issues of client service such as timeliness, quality and cost. It considered also the governance framework and accountability arrangements relevant to parliamentary workflow, as well as more operational considerations including the use of information technology, development of relevant management information and suitable benchmarking processes.

Entity
Centrelink; Department of Defence; Department of Family and Community Services; Department of Health and Aged Care
Published: Monday 10 August 1998
Published

The objective of the audit was to evaluate the efficiency and effectiveness of Austrade's management of customer services to Australian exporters, with particular reference to:

  • performance as a customer-focused organisation;
  • achievement of quality customer service through its client service initiatives; and
  • measurement and evaluation of its customer service performance.
Entity
Australian Trade Commission
Published: Monday 4 December 2000
Published

The objectives of the audit were to: assess compliance with the Stevedoring Levy (Collection) Act 1998 and Stevedoring Levy (Imposition) Act 1998 and other relevant legislation; assess the effectiveness of the administrative and financial controls regarding the collection of the Stevedoring Levy by DoTRS and the provision of redundancy payments to eligible employees of stevedoring companies and the management of the funding of those payments by way of borrowings by MIFCo; and review the administrative efficiency of the redundancy payment and Stevedoring Levy collection aspects of the waterfront redundancy scheme.

Entity
Department of Transport and Regional Services; Maritime Industry Finance Company Ltd
Published: Thursday 15 May 1997
Published

The objectives of the audit were to examine and evaluate the efficiency, economy and administrative effectiveness of the non-judicial activities of the Family Court of Australia. A major aim of the audit was to identify administrative better practices that could be promulgated throughout the Court. The criteria for the audit address the following issues: corporate planning; performance measurement; organisational structure; human resource management; human resource development; management information and reporting systems; and operational processes and procedures.

Entity
Across Agency
Published: Thursday 13 March 2014
Published

The objective of the audit was to assess the Australian Federal Police's (AFP’s) management of policing services at Australian international airports. In order to form a conclusion against this audit objective, the Australian National Audit Office (ANAO) examined if:

  • the transition to the 'All In' model of policing at airports (Project Macer) had been delivered effectively;
  • appropriate processes are in place for managing risk and operational planning;
  • effective stakeholder engagement, relationship management and information sharing arrangements are in place;
  • facilities at the airports are adequate and appropriate; and
  • appropriate mechanisms for measuring the effectiveness of policing at airports have been developed and implemented.
Entity
Australian Federal Police
Contact

Please direct enquiries relating to reports through our contact page.

Published: Friday 15 April 2005
Published

The objective of the audit was to evaluate the policies and practices of selected organisations to determine whether they had established sound arrangements for, and maintained effective control over, the administration of security incidents and investigations.

Entity
Australian Crime Commission; Australian Customs Service; Australian Maritime Safety Authority; Child Support Agency; Department of Finance and Administration; Attorney-General’s Department
Published: Monday 10 May 1999
Published

The audit reviewed the National Aboriginal Health Strategy (NAHS) component of the Aboriginal and Torres Strait Islander Commission's (ATSIC) Community Housing Infrastructure Program (CHIP). A major NAHS objective is to improve environmental health in indigenous communities through the construction and housing and the provision of water, sewerage and related systems. The objective of the performance audit was to form an opinion on ATSIC's management of the National Aboriginal Health Strategy program in providing housing and related infrastructure to Aboriginal and Torres Strait Islander communities, and to identify areas where program administration could be improved.

Entity
Aboriginal and Torres Strait Islander Commission
Published: Wednesday 22 December 1999
Published

The audit reviewed the Commonwealth management and regulation of plasma fractionation. The audit objectives were to:

  • assess the administrative and financial effectiveness of the Department of Health and Aged Care's contract management of the PFA;
  • assess whether the TGA's implementation of post sale regulatory arrangements adequately protects the community's interests; and
  • assess the extent to which agencies have implemented the recommendations made in Audit Report No.14 1995-96 concerning funding of plasma products and regulation of plasma products manufactured under the PFA.
Entity
Department of Health and Aged Care
Published: Thursday 12 December 2002
Published

The audit theme was financial management and accountability. The audit concluded that six of the eight organisations had satisfactory payment of accounts processes and that GST administration control frameworks had been implemented. Payment of accounts processes could be improved by greater use of information technology whereas using risk management; formalising the BAS preparation procedures; and increasing monitoring and review procedures could improve GST administration.

Entity
Across Agency
Published: Wednesday 26 April 2000
Published

Tactical fighter operations (TFOs) form the basis of Australia's current military capability to ensure air superiority. Air superiority over the Australian territory and maritime approaches is an essential element in Australia's defence strategy. The audit objectives were to:

  • assess whether the resources used to provide the F/A-18 tactical fighter force operational capability are managed cost-effectively; and
  • identify areas for improvement in the coordination, planning and practices employed in administration of tactical fighter operations.
Entity
Department of Defence
Published: Wednesday 30 August 2006
Published

The objective of the audit was to assess the effectiveness of AGD's administration of grants provided under the Respondents Scheme. The audit considered the context within which the Respondents Scheme operates and focused on assessing the administration of the scheme including its financial management within AGD.

Entity
Attorney General's Department
Published: Tuesday 19 April 2005
Published

The objective of this audit was to assess the extent to which the recommendations and major findings of the ANAO's 1999 audit of Commonwealth Debt Management have been addressed, and the impact of any changes.

Entity
Australian Office of Financial Management
Published: Tuesday 31 May 2011
Published

The objective of the audit was to assess the effectiveness of the Tax Office’s administration of the LCT, including aspects of the tax administered by Customs on behalf of the Tax Office.

Entity
Australian Taxation Office
Published: Tuesday 11 February 1997
Published

The objective of Phase Two of the audit was to examine the efficiency and effectiveness of operations of ATSIC Central, State and Regional Offices in relation to the administration of the Community Development Employment Projects Scheme. The ANAO established key criteria to assess progress against the implementation of the Phase One recommendations and further assess the efficiency and effectiveness of CDEP administration. The main areas examined were: planning, including reports of progress against plans and the development and use of performance information; monitoring, including client feedback and the review process at the Regional Office level; the implementation and effectiveness of management information systems in relation to CDEP; and the development and implementation of quality assuranced processes at State/Regional level.

Entity
Aboriginal and Torres Strait Islander Commission
Published: Tuesday 18 December 2012
Published

The objective of the audit was to assess the Australian Federal Police’s management of the delivery of policing services to the Australian Capital Territory.

Entity
Australian Federal Police
Published: Monday 13 September 1999
Published

Mr P.J. Barrett (AM) - Auditor-General for Australia, presented at the 'Ensuring Accountability and Ethics with Corporate Governance in the Public Sector' - IIR Conference, Canberra

Published: Monday 13 March 2000
Published

The objective of the performance audit was to assess the administrative effectiveness of DIMA's business entry program against the background of the Business and Temporary Entry program objective, with particular regard to whether:

  • the existing performance management mechanisms and compliance monitoring strategies support the achievement of program outcomes and outputs;
  • the quality of decision-making;
  • business processes facilitate prompt visa decision-making consistent with program objectives; and
  • decision-making support mechanisms promote robust and timely decision-making.
Entity
Department of Immigration and Multicultural Affairs
Published: Tuesday 17 September 2002
Published

Mr P.J. Barrett (AM) - Auditor-General for Australia, presented at the House of Representatives Occasional Seminar Series

Published: Thursday 3 October 2002
Published

The Department of the Treasury (Treasury) manages Australia's relations with the International Monetary Fund (IMF) and various development banks, including those belonging to the World Bank Group. The audit examined Treasury's management of these obligations. In view of the size of Australia's investments and obligations, the audit focussed on financial management issues.

Entity
Department of the Treasury; Reserve Bank of Australia
Published: Friday 5 November 2004
Published

The objectives of the audit were to determine whether: citizenship services were planned based on a risk assessment, especially in relation to fraud; and were monitored and reported on appropriately; decision-making was accurate, consistent and in line with relevent laws and policies and was supported by appropriate training and quality assurance (QA) mechanisms; client and outsourced services were managed effectively; and promotion strategies were effective and have been evaluated appropriately.

Entity
Department of Immigration and Multicultural Affairs
Published: Tuesday 23 December 1997
Published

The objectives for the audit were to report on the efficiency and cost effectiveness of selected agencies' procurement of air travel services. Specifically the audit was to:

  • identify the potential for more cost effective procurement in agencies' contracting for air travel services;
  • produce estimates of potential savings in expenditure by improved contracting arrangements in agencies where possible; and
  • outline any improvements to procurement management practices, including improvement in Commonwealth coordination activities.
Entity
Across Agency
Published: Monday 2 August 2004
Published

The audit assessed whether Centrelink effectively manages customer debt, excluding debt relating to Family Tax Benefit, consistently across its network, ensuring integrity of payments made on behalf of the Department of Family and Community Services (FaCS). The audit assessed five components of Centrelink's debt management processes, including administration, prevention, identification, raising and recovery.

Entity
Centrelink
Published: Thursday 15 April 2004
Published

The objective of the audit was to examine DVA's implementation of the Repatriation health card system, which aims to ensure that veterans can obtain health care through community-based providers and facilities.

Entity
Department of Veterans' Affairs
Published: Thursday 4 December 1997
Published

The main objectives of the audit were to assess the management and administration of protective security across Commonwealth agencies and to identify, recommend and report better practice in security management. Particular attention was paid to:

  • compliance with Government policy, standards and guidelines;
  • the role of management in protective security; and
  • the operation of security systems and practices.

The audit criteria and procedures to assess the management and administration of the individual organisations examined were largely based on the overall control framework of an organisation and the guidance provided in the current Commonwealth Protective Security Manual.

Entity
Across Agency
Published: Wednesday 5 January 2000
Published

The objective of this audit was to form an opinion on the adequacy of, and to identify best practice in, Commonwealth agencies' electricity procurement systems and procedures. In doing so, the ANAO also formed an opinion on the level and results of participation by Commonwealth agencies in the National Electricity Market. The audit concentrated on adherence by agencies to the principles of the Commonwealth Procurement Guidelines: Core Policies and Principles (March 1998), emphasising the importance of Commonwealth agencies achieving value-for-money (VFM) in their purchasing. VFM is one of the six principles on which the Guidelines are based.

Entity
Australian Greenhouse Office; Commonwealth Scientific and Industrial Research Organisation; Department of Defence; Department of Finance and Administration
Published: Monday 7 July 2008
Published

Mr Ian McPhee - Auditor-General for Australia, presented at the 20th Commonwealth Auditors-General Conference

Published: Friday 22 February 2013
Published

Mr Mr Ian McPhee - Auditor-General for Australia, presented at the CPA Australia 2013 International Public Sector Convention

Published: Wednesday 5 May 1999
Published

The purpose of the report was to report to the Parliament on how effectively and efficiently the Australian Taxation Office administers the Tax File Number System, and to identify opportunities for improvement of that system. The ANAO developed a methodological framework for the evaluation of the efficiency and effectiveness of the ATO's administration of the TFN system. The framework examined the TFN system; individuals and their TFNs; TFN withholding tax arrangements; and TFN information matching.

Entity
Australian Taxation Office
Published: Wednesday 26 June 2013
Published

The ANAO is committed to promoting and supporting social inclusion, access and equity. We seek to achieve this by actively building a working environment that supports and encourages employees with a range of skills and life experiences, different cultural and social backgrounds. Delivery of the ANAO’s outcome is supported by our commitment to achieving multicultural access and equity.

Published: Sunday 29 February 2004
Published

Mr P.J. Barrett (AM) - Auditor-General for Australia, presented at the MBA Governance Students at Macquarie University Graduate School of Management

Published: Tuesday 18 June 2013
Published

The objective of the audit was to assess the effectiveness of the Australian Transaction Reports and Analysis Centre's (AUSTRAC) arrangements for processing financial intelligence, to assist domestic partner agencies and international counterparts in their operations and investigations.

Entity
Australian Transaction Reports and Analysis Centre (AUSTRAC)
Contact

Please direct enquiries relating to reports through our contact page.

Published: Tuesday 7 May 2002
Published

The 30 per cent Private Health Insurance Rebate is a financial incentive for individuals to purchase health insurance cover. The rebate provides for a reimbursement or discount of 30 per cent of the cost of private health insurance. It is available to all Australians who are eligible for Medicare and have private health insurance. The objective of the audit was to determine the effectiveness of Commonwealth Government agencies administration of the rebate.

Entity
Australian Taxation Office; Department of Finance and Administration; Department of Health and Aged Care; Department of the Treasury; Health Insurance Commission
Published: Tuesday 15 October 2013
Published

The objective of the audit was to assess the effectiveness of the Australian Taxation Office’s administration of the personal services income regime.

Entity
Australian Taxation Office
Contact

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Published: Thursday 19 June 2014
Published

The objective of the audit was to assess the effectiveness of the Department of Veterans’ Affairs’ administration of residential care payments.

Entity
Department of Veterans' Affairs
Contact

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Published: Wednesday 4 April 2007
Published

Mr Ian McPhee - Auditor-General for Australia, presented at the National Archives of Australia Seminar, Parliament House, Canberra

Published: Thursday 21 August 1997
Published

Mr P.J. Barrett (AM) - Auditor-General for Australia, presented to the Conference on 'Surviving the Year 2000 Computer Crisis' Canberra

Published: Friday 28 June 2002
Published

The audit reviewed the administrative effectiveness of ComSuper in providing benefits to members of the CSS and PSS. The objectives of the audit were to assess the effectiveness of ComSuper's performance in regard to the establishment of new purchaser/provider arrangements; the integrity of the ComSuper databases for the payment of CSS and PSS benefits; and the accuracy and effectiveness of benefit processing and payment for resignation, retirement and retrenchment.

Entity
ComSuper
Published: Monday 19 June 2000
Published

The objective of the follow-up audit was to review the effectiveness of the DETYA International Services (DIS) cost recovery operational model. The initial audit of DIS was undertaken in 1997-98 (Audit Report No.35).

Entity
Department of Education, Training and Youth Affairs
Published: Thursday 28 August 2003
Published

The audit reviewed the efficiency and effectiveness of the Department of Health and Ageing's (Health's) planning and conduct of the review undertaken to determine the recommendation to the Government on whether or not to exercise the extension option available to the Commonwealth under the Plasma Fractionation Agreement with CSL Limited. The audit was undertaken in response to a recommendation of the Joint Committee of Public Accounts and Audit.

Entity
Department of Health and Ageing
Published: Thursday 16 September 1999
Published

Mr P.J. Barrett (AM) - Auditor-General for Australia, presented at the Department of Employment, Workplace Relations and Small Business Leadership Development Program

Published: Wednesday 26 July 2000
Published

Mr P.J. Barrett (AM) - Auditor-General for Australia, presented at the Australian Corporate Lawyers Association and the Australian Institute of Administrative Law Conference on Outsourcing

Published: Thursday 22 July 1999
Published

All persons, other than Australian nationals, are required to hold a visa to enter and stay in Australia. This audit's focus is on the entry component of the visa process and specifically the Electronic Travel Authority (ETA). The ETA is an electronically-stored authority for travel, which facilitates the entry of tourists and short-term business travellers from countries where the risk of non-compliance with visa conditions is low, that is, in countries classified as ‘low risk'. The objective of the performance audit was to assess the administrative effectiveness of the ETA.

Entity
Department of Immigration and Multicultural Affairs
Published: Thursday 22 May 2008
Published

The objective of the audit was to assess DoHA's administration of building certification of residential aged care homes. The ANAO examined DoHA's arrangements to: plan for, and report on, the certification program; manage the delivery of certification services; and manage stakeholder relations.

The audit did not seek to validate assessments made under the program by DoHA's contracted assessor and, therefore, does not form an opinion on whether residential aged care homes should or should not have been certified.

Entity
Department of Health and Ageing
Published: Monday 15 April 2013
Published

Mr Mr Ian McPhee - Auditor-General for Australia, presentation to the Global Working Group of Auditors-General

Published: Thursday 6 February 2003
Published

Mr P.J. Barrett (AM) - Auditor-General for Australia, presented to the Australasian Council of Auditors-General Conference, Melbourne