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  3. Service delivery

Activity: Service delivery

You are viewing all results from within the Service delivery activity

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Year published

  • 2021–22 8
  • 2020–21 11
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  • 2018–19 15
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Status

  • Open for contribution 2
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  • Published 64

Activity

  • Service delivery 82

Sector

82 items found
103060120
Type of content 
Performance audit in-progress
New
Due to table: May, 2023
Open for contribution

Effectiveness of the National Disability Insurance Agency’s Management of Assistance with Daily Life Supports

The objective of this audit is to assess the effectiveness of the National Disability Insurance Agency’s (NDIA’s) management of assistance with daily life supports.

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Entity 
National Disability Insurance Agency
Contact 

Please direct enquiries through our contact page.

Activity 
Service delivery
Sector 
Health
Social Services
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View in-progress audit
Type of content 
Performance audit in-progress
Due to table: March, 2023
Open for contribution

Defence’s Management of the Delivery of Health Services to the Australian Defence Force

The objective of this audit is to assess whether the Department of Defence (Defence) is managing its Australian Defence Force health services contract to achieve efficient and effective delivery of the contracted services.

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Entity 
Department of Defence
Contact 

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Activity 
Service delivery
Sector 
Defence
Health
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View in-progress audit
Type of content 
Performance audit in-progress
Due to table: August, 2022
Report preparation

Australian Taxation Office’s Engagement with Tax Practitioners

The objective of this audit is to assess the effectiveness of the Australian Taxation Office’s engagement with tax practitioners in achieving efficient and effective tax and superannuation systems.

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Entity 
Australian Taxation Office
Contact 

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Activity 
Service delivery
Sector 
Taxation
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Type of content 
Performance audit in-progress
Due to table: July, 2022
Report preparation

Australia’s COVID-19 Vaccine Rollout

The objective of this audit is to assess the effectiveness of the planning and implementation of the COVID-19 vaccine rollout.

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Entity 
Department of Health and Aged Care
Contact 

Please direct enquiries through our contact page.

Activity 
Service delivery
Sector 
Health
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Type of content 
Performance audit (potential)
New
Potential audit: 2022-23
Potential

Implementation of the Early Childhood Early Intervention reforms under the National Disability Insurance Scheme

This audit would examine the effectiveness of the National Disability Insurance Agency’s development and implementation of the new approach to the Early Childhood Early Intervention (ECEI) program.

The ECEI program was developed in 2016 as the first national approach to children under seven years of age with developmental delay and disability. The Early Childhood Early Intervention Implementation Reset was conducted in 2020–21 to review the approach. Some of the proposed changes included increasing the age group to under nine years, a distinct ECEI model differentiated from the general National Disability Insurance Scheme, enhancing the early supports offered, and planning and implementation more clearly based on best practice supports. The new early childhood approach was to be implemented over a 24-month period from July 2021.

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Entity 
National Disability Insurance Agency
Contact 

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Activity 
Service delivery
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Type of content 
Performance audit (potential)
New
Potential audit: 2022-23
Potential

Child Care Subsidy - cost modelling and compliance

This audit would examine the Department of Education’s effectiveness in modelling the cost of the Child Care Subsidy and ensuring compliance.

During 2021, there were several legislative changes to the Child Care Subsidy (the Subsidy) providing increased benefits. The affordability of the Subsidy is measured by a cost model administered by the department. Accuracy of the cost model, combined with effective compliance measures is required to ensure the scheme is, and remains affordable. ANAO financial statement audit activity has identified an absence of assurance on the cost modelling for the Subsidy.

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Entity 
Department of Education
Contact 

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Activity 
Service delivery
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Type of content 
Performance audit (potential)
New
Potential audit: 2022-23
Potential

Developing and delivering digital identity reforms – Digital Identity system

This audit would review the progress of the Digital Identity system’s implementation, design and functionality, including the roles and responsibilities of stakeholders and the allocation and expenditure of funding, including contract management.

The Digital Identity program is led by the Digital Transformation Agency (DTA) and is made up of the Trusted Digital Identity Framework, the identity exchange (run by Services Australia), digital identity providers (currently myGovID managed by the Australian Taxation Office) and over 75 services currently connected to the system.

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Entity 
Digital Transformation Agency; Australian Taxation Office; Services Australia
Contact 

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Activity 
Service delivery
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Type of content 
Performance audit (potential)
New
Potential audit: 2022-23
Potential

COVID-19: Management of risks to Aboriginal and Torres Strait Islander peoples

This audit would assess the management of health risks to Aboriginal and Torres Strait Islander peoples during the COVID-19 pandemic.

The Australian, state and territory governments and Aboriginal Community Controlled Health Services have taken multiple approaches to minimising the spread of COVID-19 amongst Aboriginal and Torres Strait Islander peoples, including: limiting access to remote communities; providing targeted support to Aboriginal community-run health services; information campaigns; and promoting vaccine take up among Aboriginal and Torres Strait Islander peoples. Within the Australian Government, the Department of Health and Aged Care and National Indigenous Australians Agency have been the primary entities involved in managing health risks to Aboriginal and Torres Strait Islander peoples.

In March 2020, the Australian Government established the Aboriginal and Torres Strait Islander Advisory Group on COVID-19, which developed the Management Plan for Aboriginal and Torres Strait Islander Populations. In March 2021, the Australian Government released the COVID-19 Vaccination Program — Aboriginal and Torres Strait Islander Peoples Implementation Plan.

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Entity 
National Indigenous Australians Agency; Department of Health and Aged Care
Contact 

Please direct enquiries through our contact page.

Activity 
Service delivery
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Type of content 
Performance audit (potential)
New
Potential audit: 2022-23
Potential

Design and piloting the Remote Engagement Program

The audit would assess the effectiveness of National Indigenous Australians Agency’s (NIAA’s) design and piloting of the Remote Engagement Program (REP).

The Australian Government introduced the Community Development Program (CDP) in July 2015 to assist jobseekers in remote Australia. In a 2017, a Senate Inquiry concluded that the CDP should not continue in its current form and recommended that the government engage in ‘genuine and comprehensive consultation with remote communities, Indigenous organisations, employment providers and other stakeholders on the reforms required to be made to the CDP’. The government subsequently announced a suite of reforms to the CDP in the 2018-19 Budget. In May 2021 the government announced that a new program, the REP, would be rolled out in 2023 to replace the CDP.

The REP aims to provide employment pathways and economic opportunities for participants in remote communities. It is to be co-designed and trialled with Aboriginal and Torres Strait Islander people and remote communities before the program is rolled out in 2024. This co-design process aims to be consistent with the Priority Reform One of the Closing the Gap Reform Agreement, Formal partnerships and shared decision making.

The National Indigenous Australians Agency, as the entity responsible for the development of the REP, has selected five regions to conduct the trials from 2022, and estimates that around 200 eligible job seekers across the pilot sites will volunteer to participate in the trials.

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Entity 
National Indigenous Australians Agency
Contact 

Please direct enquiries through our contact page.

Activity 
Service delivery
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Type of content 
Performance audit (potential)
New
Potential audit: 2022-23
Potential

Defence assistance to the civil community

This audit would assess the administrative effectiveness of the Department of Defence’s (Defence’s) procedures to support the provision of emergency assistance to the civil community.

Defence contributions to national support tasks in Australia contribute to Defence’s Outcome 1 ‘Defend Australia and its national interests through the conduct of operations and provision of support for the Australian community and civilian authorities in accordance with Government direction’.

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Entity 
Department of Defence; Department of the Prime Minister and Cabinet
Contact 

Please direct enquiries through our contact page.

Activity 
Service delivery
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