Our staff add value to public sector effectiveness and the independent assurance of public sector administration and accountability, applying our professional and technical leadership to have a real impact on real issues.
The objective of this audit is to assess the effectiveness and efficiency of the management of threatened species and ecological communities under the Environment Protection and Biodiversity Conservation Act 1999.
The objective of this audit is to assess the effectiveness of the Department of Foreign Affairs and Trade’s (DFAT’s) management of activities to respond to the Government’s objectives for returning Australians from overseas in response to the COVID-19 global pandemic.
This audit would examine whether the Office of the Commonwealth Ombudsman (the Ombudsman) effectively and efficiently manages in-jurisdiction complaints about Australian Government entities. The Ombudsman considers and investigates complaints from people who believe they have been treated unfairly or unreasonably by an Australian Government entity or prescribed private sector organisation. Its aim is to resolve complaints impartially, informally and as quickly as reasonably practicable.
In 2018–19, the Ombudsman finalised 34,322 in-jurisdiction complaints. For that year, the percentage of these complaints that required more substantial investigation was not reported. For 2017–18, 20 per cent required more substantial investigation (categories four and five in the Ombudsman's five-category complaint system), with some requiring the involvement of senior managers.
The Ombudsman has a corporate objective to provide an effective and efficient complaint handling service, with an associated key performance indicator that 85 per cent of approaches are finalised within its service standards. For 2018–19, the reported result was 89 per cent, a 14.1 per cent increase from 74.9 per cent per cent reported in 2017–18, which had fallen from 76.6 per cent in 2016–17.
Austrade's COVID-19 Consumer Travel Support Program provides financial assistance to travel agents, inbound tour operators and tour wholesalers. The 2020–21 Budget provided $257.8 million to eligible tourism providers to remain viable during the pandemic, and assist in paying refunds to affected consumers. This funding has been extended as part of a $1.2 billion budget measure over four years to support the aviation and tourism sectors to recover from the pandemic.
Funding is provided as a one-off grant processed by Services Australia. Two rounds of applications have been undertaken. This audit would assess Austrade's effectiveness in designing and administering the Consumer Travel Support Program.
This performance audit would examine how premiums are set to manage exposures, provisioning and reinsurance arrangements.
Comcover is the Australian Government's self-managed insurance fund. It is mandatory for all Commonwealth entities that are subject to the Public Governance, Performance and Accountability Act 2013 and classified in the general government sector to be members of the fund. As at 30 June 2020, Comcover had a claims liability of $588 million, with cash reserves of $672.3 million in the Comcover Special Account. An equity injection of $150 million was provided in 2019–20 due to several large property claims arising from weather events, including the Canberra hailstorm and bushfires.
The Australia Taxation Office (ATO) works with a broad range of external stakeholders to effectively manage and shape the tax and superannuation systems. As a key stakeholder group, tax agents play a role in the ATO achieving its goal to make it as easy as possible for clients to meet their tax and superannuation obligations and to interact with ATO systems. In 2019–20, the ATO reported that around 25,000 tax practices had registered to use ATO online services for agents.
The ATO seeks to recognise the diversity of the tax profession, by offering differentiated transition pathways, including visits to assist regional tax practices. Tax agents also play a role in providing feedback and identifying opportunities to improve the taxation and superannuation system, to make it easy to get things right and hard not to, through an understanding of the effects on the tax practitioner sector.
This audit would examine the effectiveness of the ATO strategic engagement strategy with tax agents. This would include how the ATO's intermediaries engagement strategy and tax practitioner model inform interactions with tax agents, and may cover consultation forums, established partnerships, stewardship groups, topic-specific focus groups and ATO services and support.
This audit would review the progress of the Digital Identity system's implementation, design and functionality, the roles and responsibilities of stakeholders (the Digital Transformation Agency (DTA), the Australian Taxation Office (ATO), Services Australia and service providers), and the allocation and expenditure of funding, including contract management.
The Digital Identity program is led by the DTA and is made up of four intersecting elements: the Trusted Digital Identity Framework, the identity exchange (run by Services Australia), digital identity providers (currently myGovID managed by the ATO) and over 75 services currently connected to the system.