The objective of the audit was to assess the effectiveness of the Australian Fisheries Management Authority’s management of Commonwealth fisheries.

The objective of this audit was to assess the effectiveness of the Australian Research Council’s (ARC’s) administration of the National Competitive Grants Program (NCGP).

The primary objective of the audit was to assess FaCS' management of the Internet portals for which it had responsibility as lead agency, www.youth.gov.au, www.community.gov.au, and www.families.gov.au. The ANAO also included in the audit a website directed towards youth. The source which provided many of the services expected of a portal. The audit considered governance structures for the portals; measurement of efficiency and effectiveness; and control factors, such as change management,security, and legal issues.

The objective of the audit was to assess whether the controls employed by the Department of Family and Community Services (FACS) and Centrelink to ensure the correctness of payments made under the Age Pension program were effective and efficient. The ANAO focused on:

• business arrangements between FACS and Centrelink and the Business Assurance Framework;
• whether the source of error was correctly attributed in customer records assessed by FACS and Centrelink as containing an error in the 2000-01 Age Pension Random Sample Survey:
• the correctness of Centrelink's processing of reassessments, including Pensioner Entitlements Reviews, Customer Initiated Reassessments and automated reassessments: and
• progress in implementing the recommendations of previous ANAO audits concerning the preventive quality controls that underpin correct payments.

The objective of the audit was to assess whether FaCS had established effective business arrangements with Centrelink to help ensure that new claims for Age Pension were properly assessed in accordance with the Social Security Law and the Guide to the Social Security Law. In the context of the audit objective, the primary issues examined were whether FaCS had:

• established an appropriate business framework;
• adopted an appropriate risk management approach;
• appropriately monitored and evaluated performance; and
• provided relevant business support to Centrelink.

Special Benefit is a social security income support payment for people who are unable to support themselves or their dependents, and who are not otherwise entitled to any other income support payment. Its objective is to ensure that such people have adequate levels of income. The objective of the audit was to assess the extent to which new claims for Special Benefit had been determined in compliance with the Social Security Act, the Guide to the Act and other relevant guidelines, and whether Centrelink and FaCS had appropriate procedures to help ensure such compliance.

The ANAO conducted a project audit of Competitive Employment, Training and Placement services, part of the Disability Services Program administered by the then Department of Human Services and Health, primarily because of parliamentary concerns relating to these services. Under the Administrative Arrangements Order of 11 March 1996, the Disability Services Program is now administered by the Department of Health and Family Services.

The purpose of the audit was to determine:

• whether the planning and implementation of the DSS Teleservice project has been adequate to ensure successful operations;
• the efficiency and administrative effectiveness of Teleservice Centre management practices;
• whether Teleservice Centres have been successful in delivering the anticipated improvements to client service; and
• what opportunities might be available for improvement in the operation of the Centres.

An important aim of the audit was to ascertain with DSS what value could be added by identifying more administratively effective and efficient means of managing and operating their Teleservice Centre network. In addition, the ANAO considered that the experience gained and lessons learned from the introduction of Teleservice operations by DSS could improve the planning and implementation of major technology-based operational and client service initiatives in the future, both in DSS and the Australian Public Service (APS) generally.

In carrying out the audit, the ANAO undertook an extensive examination of the Teleservice environment including:

• examining the experience and practices of private sector call centre operations;
• reviewing the DSS Teleservice network, involving detailed discussions with departmental officers, examining files and data and observing Teleservice Centre operations; as well as
• consulting a range of community groups and government agencies familiar with DSS's Teleservice Centre services.

The audit reviewed the efficiency and administrative effectiveness of the Community Development Employment Projects Scheme (CDEP), highlighting good practices and suggesting improvements where needed.

The objective of the audit was to assess the effectiveness of the planning and implementation of the COVID-19 vaccine rollout.