This audit would examine the Department of Social Services’ (the department’s) design and implementation of performance measures and evaluation planning for the National Plan to End Violence against Women and Children 2022–2032 (National Plan).

The National Plan was launched in October 2022 and sets the national policy agenda for addressing violence against women and children in Australia for the next 10 years. The Australian Government has committed $2.23 billion over six years (2022–23 to 2027–28) to deliver the outcomes of the National Plan and related women’s safety initiatives. Two actions plans, outlining actions for Commonwealth, state and territory governments, have been developed to support the implementation of the National Plan: the First Action Plan 2023–2027; and the Aboriginal and Torres Strait Islander Action Plan. The National Plan is also supported by the Outcomes Framework 2023–2032 which links actions outlined in the action plans to outcomes. The department has primary responsibility for the National Plan, including policy development and program and service design. The Domestic, Family and Sexual Violence Commission is responsible for ensuring activities and initiatives by governments are appropriately aligned and collaborative, and for providing annual reports to Parliament on progress against the National Plan.

This audit would assess the design and governance underpinning the National Indigenous Australians Agency’s and the Attorney-General’s Department’s joint establishment of an independent National Justice Reinvestment Unit and the effectiveness of the early delivery of up to 30 community-led justice reinvestment initiatives.

Targets 10 and 11 of the National Agreement on Closing the Gap relate to reducing adult and youth incarceration rates for First Nations peoples. The Attorney-General’s Department describes justice reinvestment as ‘a long-term, community-led approach that aims to prevent crime, address the drivers of contact with the justice system, and improve justice outcomes for First Nations people in a particular place or community’. Around $100m was announced for investments in community-led justice reinvestment initiatives and First Nations-led legal assistance services in the 2022–23 Federal Budget. This included $81.5 million over four years for justice reinvestment initiatives to be delivered in partnership with First Nations communities, plus $20 million per year from 2026–27. In the 2023–24 Federal Budget, the Australian Government committed an additional $10 million over four years to support place-based justice reinvestment partnerships located in the Central Australia region of the Northern Territory, under the $250 million plan for A Better, Safer Future for Central Australia.

The audit would assess the effectiveness of the design and implementation of the National Housing Accord and the Housing Australian Future Fund.

The National Housing Accord is an agreement between all levels of government, institutional investors and the construction sectors. It aims to increase the supply of housing with: ‘an initial, aspirational target of delivering a total of one million new, well-located homes over five years from 2024; and immediate and longer-term actions for all parties to support the delivery of more affordable homes’.

The Housing Australia Future Fund was established in November 2023. It is a $10 billion investment fund managed by the Future Fund Board. The income generated by the fund is expected to provide funding to deliver 20,000 new social and 10,000 affordable homes over five years. Housing Australia is responsible for administering the majority of disbursements from the fund through the Housing Australia Future Fund Facility.

This audit would examine the effectiveness of the Department of Defence’s (Defence’s) procurement of ICT-related services.

Defence relies on contracted services for the management and delivery of its ICT-related projects. In April 2023, the Defence Strategic Review highlighted this reliance as an important risk. Auditor-General Report No. 1 2021–22 Defence’s Administration of Enabling Services — Enterprise Resource Planning Program: Tranche 1 identified shortcomings in, and made one recommendation to improve, Defence’s management of probity for that program.

This audit would examine the effectiveness of Defence’s procurement and contract management for its ICT-related services to achieve value for money and the successful delivery of intended outcomes. It also provides an opportunity to update the Parliament on Defence’s progress in improving its management of probity risks in ICT procurements.

This audit would assess whether the Department of Education effectively administers higher education funding, including gaining assurance that funding is spent in accordance with legislation, and measuring the impact of funding.

Higher education providers are estimated to receive $10.9 billion in 2023–24 in Australian Government funding for education (not including research funding), largely via grants administered by the Department of Education — the largest of these is the Commonwealth Grant Scheme, which will provide an estimated $7.6 billion in funding for domestic student fees in 2023–24.

This audit would assess the effectiveness and efficiency of cost recovery activities conducted by IP Australia. Areas to be examined would be cost recovery implementation models used by IP Australia, business processes used in cost recovery, and calculation of fee structures. The current cost recovery model was revised following a Productivity Commission recommendation (No. 78, 23 September 2016) that suggested patent fees should be set to promote IP policy objectives rather than cost recovery.

The audit would assess the delivery of outcomes achieved by selected entities as intended by government approved New Policy Proposals.

The audit objective was to assess the effectiveness and efficiency of the Services Australia’s management of Smart Centres’ telephony services.

Services Australia operates the largest contact centre in the southern hemisphere with over 79 smart centres across Australia delivering telephony and processing services for Centrelink, Medicare and Child Support, and surge services for Department of Veterans’ Affairs and whole of government activities. In 2022–23 Services Australia reported that it handled 55.2 million calls. In October 2023, Services Australia informed Parliament that over 9,400,000 customers were booked into virtual waiting rooms and the longest wait time was almost 3 hours, over 9 million customers received congestion messaging and over 4 million calls were terminated by the customer. In the 2024–25 Federal Budget, the government announced $1.8 billion over three years from 2023–24 for additional frontline staff to help stabilise Services Australia claims backlog and service standards.

Services Australia’s reported in its 2022–23 Annual Performance Statements that it partially achieved its strategic performance measure of 70 per cent of customers served within 15 minutes. Services Australia also reported that the performance result may have been impacted by the lack of system functionality to combine call wait times once a call had been transferred.

The audit would follow-on from Auditor-General Report No. 28 2018–19 Management of Smart Centres’ Centrelink Telephone Services — Follow-up which contained two recommendations relating to monitoring and reporting on effectiveness of digital service delivery and wait times and finalising the review of key performance indicators.

This audit would examine the Department of Social Services’ (the department’s) management of its Data Exchange (DEX) performance reporting portal.

DEX is a web portal that allows providers receiving government funding to report on program outputs (such as the number of clients assisted) and outcomes (such as improvements in clients’ health and wellbeing). It is underpinned by three principles: providers should spend less time collecting and reporting administrative data and more time helping clients; data collection should focus on client outcomes; and client personal information and privacy is protected. The department uses DEX as the data source for three corporate plan performance measures under its Families and Communities and Disability and Carers programs. DEX has also been extended to other Commonwealth and state government programs, including grant programs delivered through DSS’s Community Grants Hub. While the department is responsible for managing DEX, Services Australia has operated the portal since 2021 as part of its delivery of shared ICT services for the department.

This audit would assess the effectiveness of Defence’s management of the disposal of specialist military equipment (SME).

As at 30 June 2023, Defence reported that it managed $136.3 billion of total assets, including $84.3 billion of specialist military equipment. When one of these items is no longer suitable for or is surplus to Defence’s requirements, Defence disposes of it by either: transferring it to an Australian government agency or another government, selling it, gifting it or destroying it. An audit would examine whether the disposal of selected SME was conducted in accordance with Defence policy and applicable Commonwealth legislative requirements.