Australian Broadcasting Corporation’s complaints management
Please direct enquiries relating to potential audits through our contact page.
The objective of the audit is to assess the effectiveness of the Australian Broadcasting Corporation’s (ABC’s) management of complaints.
- Is the ABC’s complaints process clear, accessible and responsive to the public?
- Does the ABC have sound processes and practices to effectively manage complaints?
- Does the ABC regularly analyse and report complaints outcomes and review the effectiveness of its complaints management process?