Australian Broadcasting Corporation’s complaints management
Please direct enquiries relating to potential audits through our contact page.
The objective of the audit is to assess the effectiveness of the Australian Broadcasting Corporation’s (ABC’s) management of complaints.
- Is the ABC’s complaints process clear, accessible and responsive to the public?
- Does the ABC have sound processes and practices to effectively manage complaints?
- Does the ABC regularly analyse and report complaints outcomes and review the effectiveness of its complaints management process?
Contribute to this audit
The ANAO welcomes members of the public contributing information for consideration when conducting performance audits. Performance audits involve the independent and objective assessment of the administration of an entity or body’s programs, policies, projects or activities. They also examine how well administrative support systems operate.
The ANAO does not have a role in commenting on the merits of government policy but focuses on assessing the efficient and effective implementation of government programs, including the achievement of their intended benefits.
The audit you have selected is currently collecting audit evidence and is seeking input from members of the public. We particularly value information that deals with significant matters or insights into the administration of the subject of this audit. Information can be submitted either by uploading a file, or by entering your information into the comments box below
The confidentiality of your contribution is protected by law. Information you provide can only be disclosed for defined purposes (see Sections 36 and 37 of the Auditor-General Act 1997). In addition, any personal information gathered by the ANAO is also subject to the provisions of the Privacy Act 1998 (see our privacy page).
While your contribution will be considered, and handled with care, you will not automatically receive feedback about your contribution. However, if you provide your contact details, you may be contacted regarding your contribution.
Please note that contributions are intermittently monitored. We aim to consider all contributions within 14 days of receipt.
We anticipate accepting contributions to this audit until Monday, January 29, 2018.