The objective of this audit is to examine the effectiveness of bilateral agreement arrangements between Services Australia and other entities.

Audit criteria

The ANAO proposes to examine whether:

  • Services Australia’s bilateral agreements are effective in supporting the delivery of the payment or service objectives; and
  • there are effective arrangements in place to support the successful implementation of payments and services under bilateral agreements.


The entities selected for audit are:

  • Department of Agriculture
  • National Disability Insurance Agency
  • Services Australia
  • Department of Veterans’ Affairs