The audit objective is to assess the effectiveness of the Department of Communications and the Arts’ (DoCA) contract management of selected telephone universal service obligations.

Audit criteria

  • Did DoCA include key elements in the contract to support achievement of the stated policy objective and provide value for money?
  • Has DoCA effectively managed the contract for telephone universal service obligations?
  • Do the performance reporting and monitoring arrangements provide transparent information on how contract services are achieving stated policy objective?