Mr P.J. Barrett (AM) - Auditor-General for Australia, presented to the Joint Launch of a Comcare Better Practice Guide - Canberra

The audit examined some key aspects of HRD in relation to Centrelink's Customer Service Officers (CSOs). The objective of the audit was to determine whether Centrelink had appropriate systems and strategies in place to ensure that its CSOs had access to the skills and knowledge necessary to meet expected levels of performance and customer service.

Mr Ian McPhee - Auditor-General for Australia, presented at the launch of the ANAO-PM&C Better Practice Guide: Implementation of Programme and Policy Initiatives

Mr P.J. Barrett (AM) - Auditor-General for Australia, presented to the ANAO Graduates - Graduate Recall Day

Mr P.J. Barrett (AM) - Auditor-General for Australia, presented to the National Institute of Governance, University of Canberra

Mr P.J. Barrett (AM) - Auditor-General for Australia, presented at the launch of Comcare/ANAO Better Practice Guide

Mr P.J. Barrett (AM) - Auditor-General for Australia, presented at the Comcover Federal Risk Manager (journal) Issue No 1 September 1999

Mr P.J. Barrett (AM) - Auditor-General for Australia, presented at the opening Presentation to Workshop on ANAO Year 2000 Discussion Paper

The audit examined whether training services purchased by the Department for labour market programs provided value for money.

The purpose of this audit was to determine whether Australian Hearing Services has in place procedures to monitor the quality of services provided at both its own hearing centres and contractors' sites.