1387 Items found
Published: Thursday 22 December 2005
Published

The objective of the audit was to assess and report on the progress being made by agencies subject to the Financial Management & Accountability Act 1997 and entities subject to the Commonwealth Authorities & Companies Act 1997: in realising value for money from the procurement process, with a specific focus on buildings, services and products using whole of life cycle assessments; and in the consideration and management of environmental impacts in specifications and contracts. The emphasis of the audit was on green office procurement and sustainable business practices and the value for money within this context. As such, the audit report provides a status report on the implementation of ESD within the office environment of the Australian Government. The audit used a survey approach in conjunction with selected audit investigations to obtain information across 71 agencies and entities selected on the basis of materiality in procurement and coverage across large, medium and small organisations. The agencies selected represented approximately 35 per cent of all government bodies and over 95 per cent of all procurement spending noted on the Department of Finance and Administration (Finance) database on contracts.

Entity
across agency
Published: Tuesday 20 December 2011
Published

The objective of the audit was to assess the effectiveness of the management of risks arising from the use of PSDs in selected Australian Government agencies. The PSDs included within the scope of this audit were: USB flash drives; CDs and DVDs; external hard drives; laptop computers and smartphones.

Entity
Across agencies
Published: Wednesday 31 July 2002
Published

HMAS Cerberus is a Navy base situated south-east of Melbourne, Victoria. As a major Navy training establishment, it conducts initial recruit training, and specialist category training in areas such as communications and engineering. The Australian Defence Force (ADF) Schools of Catering and Physical Training are situated there, as is a major health centre for operational and training needs. The health centre and other facilities at HMAS Cerberus were re-developed several years ago. In August 2001, the then Minister for Defence announced that, in response to continuing concern over facilities management at HMAS Cerberus, he had asked the Australian National Audit Office (ANAO) to conduct an independent investigation. The ANAO agreed to review these matters. The objective of the audit was to examine facilities management issues at HMAS Cerberus with a view to clarifying those of concern and ensuring that lessons would be learned from them to assist Defence facilities management generally.

Entity
Department of Defence
Published: Thursday 17 May 2001
Published

The objective of the audit was to assess whether FaCS had established effective business arrangements with Centrelink to help ensure that new claims for Age Pension were properly assessed in accordance with the Social Security Law and the Guide to the Social Security Law. In the context of the audit objective, the primary issues examined were whether FaCS had:

  • established an appropriate business framework;
  • adopted an appropriate risk management approach;
  • appropriately monitored and evaluated performance; and
  • provided relevant business support to Centrelink.
Entity
Department of Family and Community Services
Published: Thursday 8 February 2007
Published

The objective of this follow-up audit was to assess the extent to which DOTARS had implemented the nine recommendations contained in the original audit.

Entity
NO-DEPTS-LISTED
Published: Wednesday 7 May 2003
Published

Since 2000, there has been a requirement under the Environment Protection and Biodiversity Conservation Act 1999 (EPBC Act) for Commonwealth agencies to report annually on their environmental performance as well as their contribution to Ecologically Sustainable Development (ESD). The audit objective was to examine and report on the quality of Commonwealth agencies' annual reports on ESD and environment performance. The audit reviewed current practice in light of legal requirements, and provided examples of better practice.

Entity
Across Agency
Published: Sunday 26 October 1997
Published

The objectives of the audit were to examine the benefits of diversity management in the APS and review the progress made towards equity in employment in the APS, including the EEO Program. It included:

  • an assessment of the progress towards achieving equity across the APS and by individual agencies;
  • an assessment of the quality of agency EEO programs;
  • an assessment of the role of the PSMPC in approving agency EEO programs and monitoring trends across the service;
  • a consideration of legal obligations and agencies compliance with these; and
  • the possible risks to, and opportunities for, equity under the WRA.

The audit concentrated on evidence of overall progress, the relative performance of individual agencies, and the examination of observed and underlying trends.

Entity
Public Service and Merit Protection Commission and Other Agencies
Published: Monday 20 October 2003
Published

The audit is a follow-up of ANAO Audit Report No.33 of 1997-98, which assessed the effectiveness and efficiency of the Commonwealth's management of the Great Barrier Reef and made seven recommendations for improvement. The objective of the follow-up audit was to assess the extent to which the Great Barrier Reef Marine Park Authority, which is responsible for advising the Commonwealth on the care and developement of the Marine Park, has implemented the recommendations of the earlier audit.

Entity
The Great Barrier Reef Marine Park Authority
Published: Monday 4 November 2002
Published

A Business Support Process audit of the administration of grants in small to medium organisations was undertaken across six Commonwealth organisations to assess whether agencies had implemented appropriate risk management strategies for grant programs; evaluate whether grants had been administered in accordance with the appropriate legislation, Commonwealth guidance, and other accepted internal controls; and to recommend improvements in the controls and practices relating to grants administration.

Entity
Across Agency
Published: Monday 22 November 1999
Published

The audit reviewed the operations of the Civil Aviation Authority (CASA), which has prime responsibility for regulating aviation safety in Australia. The audit objectives were to assess the efficiency and effectiveness of the management systems and procedures used by CASA to ensure compliance with regulatory controls by Air Operator's Certificate holders operating passenger-carrying aircraft within High Capacity Regular Public Transport; Low Capacity Regular Public Transport and charter industry sectors; and Certificate of Approval holders. Aviation safety compliance includes entry control, surveillance and enforcement.

Entity
Civil Aviation Safety Authority
Published: Saturday 6 April 2002
Published

Mr P.J. Barrett (AM) - Auditor-General for Australia, presented at a Laboratory for Politicians and Top Managers from Different Public Institutions in Europe

Published: Friday 16 November 2001
Published

Mr P.J. Barrett (AM) - Auditor-General for Australia, presented at the CPA South Australia Annual Congress 2001, 'Riding the Next Wave'

Published: Wednesday 9 May 2012
Published

Mr Mr Ian McPhee - Auditor-General for Australia, presented at the Global Working Group of Auditors-General, Stockholm, Sweden

Published: Thursday 5 June 2008
Published

The objective of this follow-up audit is to examine DEEWR's implementation of the six recommendations made in the ANAO's 2003 report. This audit has had regard to the issues underlying the recommendations, and new administrative issues affecting their implementation.

Entity
Department of Education, Employment and Workplace Relations
Published: Monday 30 June 2003
Published

The objectives of the audit was to examine the effectiveness and efficiency of DIMIA's decision-making processes and management systems for delivering the parent and partner aspects of the family stream of the Migration Program.

The family stream of Australia's Migration Program enables the reunion of immediate family members of Australian citizens, permanent residents or eligible New Zealand citizens. It consists of four main categories;

  • Partner;
  • Child;
  • Parent; and
  • Other family.
Entity
Department of Immigration and Multicultural and Indigenous Affairs
Published: Thursday 20 September 2001
Published

The objective of the audit was to provide assurance to Parliament on effectiveness of FMIS implementations by:

  • evaluating the effectiveness of selection and implementation management; and
  • evaluating whether the implemented FMIS met the needs of agencies.
Entity
Across Agency
Published: Tuesday 24 July 2001
Published

Mr P.J. Barrett (AM) - Auditor-General for Australia, presented at the Australian Government Solicitor Seminar - Identify, Protect and Defend your Intellectual Property Assets

Published: Friday 23 August 2002
Published

Mr P.J. Barrett (AM) - Auditor-General for Australia, presentation to Macquarie University

Published: Thursday 4 December 1997
Published

The objective of the audit was to report to Parliament on the economy, efficiency and administrative effectiveness of the risk management process in the Small Business Income business line. It follows Audit Report No.37 1996-97 and entitled Risk Management - Australian Taxation Office. That audit focused on broad strategic issues relevant to risk management in the Australian Taxation Office (ATO) as a whole. This audit follows the issues identified in that report into the day-to-day management of the Small Business Income as an example of how risk management operates in a significant element of the ATO.

Entity
Australian Taxation Office
Published: Thursday 18 July 2002
Published

The overall objective of the audit was to determine whether Health's management and operation of selected IT systems:

  • met industry better practice;
  • met quality and service delivery parameters set by Health and, if applicable, by the Government; and
  • operate effectively, efficiently and economically.

The audit applied selected processes from CobiT (Control Objectives for Information and Related Technology) to assist with the assessment of key aspects of Health's management and operation of IT. The audit builds on ANAO's earlier IT audits using CobiT.

Entity
Department of Health and Ageing
Published: Friday 23 July 2004
Published

The objective of the audit was to assess whether selected Commonwealth organisations had utilised better practice principles when establishing the role, and managing the use of their internal audit groups. In order to evaluate internal audit, the Australian National Audit Office (ANAO) first considered the status and accountabilities of internal audit within the overall governance framework of the organisations audited, in particular its accountabilities to the audit committee.

Entity
Department of Defence
Published: Friday 7 November 2003
Published

Mr P.J. Barrett (AM) - Auditor-General for Australia, Occasional Paper

Published: Wednesday 6 June 2001
Published

The objective of the audit was to report to Parliament on the ATO's management of its performance reporting within the outcomes and outputs framework and to identify potential areas for improvement in specifying, measuring, administering and reporting under that framework.

Entity
Australian Taxation Office
Published: Monday 16 September 2002
Published

In 1997-98, the ANAO audited the Child Support Agency (CSA), making 12 recommendations to improve its operational performance. A related report by the Joint Committee of Public Accounts and Audit supported the general findings of the ANAO audit and reinforced three ANAO recommendations in its own report. The audit examined client service in the CSA by following-up the CSA's implementation of the recommendations contained in these two previous reports and more broadly assessing whether the CSA had improved the management and delivery of its client service sine the previous ANAO audit.

Entity
Department of Family and Community Services
Published: Monday 20 June 2005
Published

The objectives of the Australian National Audit Office's (ANAO) performance audit were to: examine the efficiency and effectiveness of agencies' procurement and management of legal services arrangements; determine adherence to Australian Government policy requirements; examine the effectiveness of the OLSC's monitoring of agencies' compliance with Government policy requirements; examine the OLSC's role in assisting agencies to comply with Government policy.

Entity
Across Entities
Published: Friday 24 November 1995
Published

Mr P.J. Barrett (AM) - Auditor-General for Australia, presented to the ASCPA Annual Public Sector Accounting Convention, Canberra

Published: Wednesday 30 April 1997
Published

The objective of the audit was to examine the effectiveness of key elements of the management and control frameworks established by ANU to support administration and the achievement of the ANU's objectives. The audit focused on an analysis of the administrative framework and, in particular, aspects of corporate governance that were identified as being central to good management; such as effective controls, transparent planning, regular reporting, and performance assessment.

Entity
Across Agency
Published: Wednesday 24 May 2000
Published

Mr P.J. Barrett (AM) - Auditor-General for Australia, presented at the Association of Risk and Insurance Managers of Australasia - South Australia Chapter

Published: Thursday 14 February 2002
Published

Mr P.J. Barrett (AM) - Auditor-General for Australia, presented at the Global Working Group Meeting, Wellington, New Zealand

Published: Monday 9 August 1999
Published

This report summarises audit and other related activities of the Australian National Audit Office in the period January to June 1999.

Entity
Audit Activity Report
Published: Thursday 4 December 1997
Published

The objective of the audit was to ascertain how efficiently and effectively the ATO administers sales tax collections. The audit excluded an examination of the Australian Customs Service's sales tax administration, although it did examine coordination and liaison arrangements between the ATO and ACS. The audit approach involved analysing the ATO's performance against the five elements of the ATO's established compliance improvement process, namely:

  • interpreting and clarifying sales tax law;
  • identifying and understanding clients and markets (enabling tax officers to identify and analyse risks of non-compliance);
  • providing education and information to clients regarding sales tax obligations, based on identified compliance risks;
  • implementing administrative arrangements which ensure and/or assist taxpayers to meet their obligations; and
  • detecting non-compliance and taking action to remedy instances of non-compliance.
Entity
Australian Taxation Office
Published: Friday 4 June 2004
Published

The objectives of the audit were to assess whether DOTARS had developed and implemented an appropriate framework and procedures to administer lessee obligations entered into as part of the 1997 and 1998 leasehold sales of 17 Federal airports. In particular, the audit sought to: - review DOTARS' monitoring of lessee compliance with the Airport Leases and supporting sale documentation; - examine the effectiveness of the framework and procedures developed by DOTARS to administer lessee development commitments; and assess the impact of changes in the aviation environment on the management and monitoring of lessee obligations.

Entity
Department of Transport and Regional Services
Published: Friday 15 June 2001
Published

The ANAO concluded that DHAC's administration of the National Cervical Screening Program is generally sound. The ANAO found that the department has a key role in the Program by providing secretariat services and other support to the NAC, which provides policy advice to AHMAC, and by supporting initiatives to further develop the Program. Some areas of DHAC's administration of the Program provide examples of good practice. Related examples are the early identification of the need to monitor the Program, the early identification of possible data sources for monitoring, and the use of an independent body to provide advice, through the Australian Institute of Health and Welfare, on performance indicators and data sources. A further example is DHAC's administration of the provision of cervical screening funding assistance to the States and Territories through Public Health Outcome Funding Agreements, which complies with the principles for sound Specific Purpose Payments program administration advocated by the Joint Committee of Public Accounts and Audit in their Report 362. On the other hand, the ANAO has identified areas for improvement in quality assurance for the analysis of Pap smears by pathology laboratories.

Entity
Department of Health and Aged Care
Published: Thursday 5 June 2014
Published

The audit objective was to assess the effectiveness of the Parliamentary Budget Office in conducting its role since being established in July 2012.

Entity
Parliamentary Budget Office
Contact

Please direct enquiries relating to reports through our contact page.

Published: Monday 8 April 2002
Published

The audit was undertaken following advice from the Joint Committee of Public Accounts and Audit (JCPAA) to the Auditor-General that assurance that ABC programming adequately reflects the ABC's Charter was an audit priority of Parliament. The objective of the audit is to provide Parliament with this assurance. The focus of the audit was on the governance arrangements of the ABC Board and management that enable the ABC to demonstrate the extent to which it is achieving its' Charter obligations, and other related statutory requirements, efficiently and effectively. The scope of the audit was as follows:

  • Review the ABC's corporate governance framework against better practice models. The ANAO had regard to the ABC's unique role as a national public broadcaster established as a budget funded Commonwealth statutory authority subject to the Commonwealth Authorities and Companies Act 1997.
  • Examine the ABC Board's approach to the interpretation of the Charter requirements of the ABC and the setting of strategic directions, and management's administrative arrangements for implementing the strategic directions established by the Board.
  • Examine the ABC's performance information framework, the development, documentation and use of performance measures in relation to targets and/or objectives, the monitoring and reporting of performance and its' inter-relationship with the corporate planning and budgetary processes, particularly in relation to the strategic directions set by the Board.

The audit did not examine the overall management of the ABC. In keeping with the audit scope, the audit examined ways in which the ABC aligns its' strategic directions with its' Charter requirements for programs broadcast on radio, television and on-line and assures itself, and Parliament, about the achievement of its' Charter obligations. Further, the audit did not examine the operations of ABC Enterprises or symphony orchestras that operate as ABC-owned subsidiary companies.

Entity
Australian Broadcasting Corporation
Published: Thursday 12 June 2014
Published

The objective of the audit was to examine the application of the Australian Taxation Office's Compliance Effectiveness Methodology in evaluating the effectiveness of key compliance activities and shaping the development of strategies to promote voluntary compliance.

Entity
Australian Taxation Office
Contact

Please direct enquiries relating to reports through our contact page.

Published: Friday 14 December 2001
Published

This audit is one of a series of fraud control audits undertaken by the ANAO. The audit focussed on Centrelink's arrangements for the prevention, detection and treatment of incorrect payments to its customers. The objective of the audit was to assess whether Centrelink had implemented appropriate fraud control arrangements in line with the Fraud Control Policy of the Commonwealth.

Entity
Centrelink
Published: Friday 28 April 2000
Published

The Commonwealth has significant involvement in national emergency management arrangements through its roles in planning, coordination between agencies, operational response, financial support, education and training, public awareness and research activities. The objectives of this performance audit were to identify the Commonwealth's current emergency management arrangements; to provide assurance to Parliament concerning the adequacy of the arrangements; and to highlight areas for improvement.

Entity
Across Agency
Published: Thursday 28 May 1998
Published

The objective of the audit was to determine whether the Department of Health and Family Services had managed its coordinating role and implemented its responsibilities under the National Rural Health Strategy efficiently and effectively.

Entity
Department of Health and Family Services
Published: Wednesday 17 December 2003
Published

The objective of the audit was to assess whether the property management function, including the management of leases, was being performed efficiently and was providing an effective level of support for the delivery of the organisation's services (outputs). The audit evaluated property management policies and practices across the following dimensions:

  • planning and control;
  • business processes and practices; and
  • information and performance management.

Within each of these areas, a series of desirable proceses and controls (described as the evaluation criteria) were developed to assist in the assessment of each organisation's performance.

Entity
Australian Communications Authority; Australian Film, Television and Radio School; Civil Aviation Safety Authority; Department of Employment and Workplace Relations; National Library of Australia; Department of Finance and Administration
Published: Monday 23 November 1998
Published

The primary objective of the audit was to assess the economy, efficiency and effectiveness of DoTRD's implementation of Annex 17 in the Australian aviation environment. The ANAO concluded that DoTRD has established a regulatory regime which ensures Australia's compliance with the standards embodied in Annex 17. However, there are areas where Australia's aviation security regime can be strengthened even further including; developing a more robust approach to risk management, developing a longer-term perspective to DoTRD's planning structure, development of proactive alliances with aviation regulators in neighbouring countries in the Asia-Pacific region, further improvement of the airport audit process, development and implementation of an evaluation strategy, development of a formal transparent approach to enforcement.

Entity
Department of Transport and Regional Services
Published: Tuesday 29 May 2001
Published

Mr P.J. Barrett (AM) - Auditor-General for Australia, presented at the Public Sector Risk Management Conference

Published: Wednesday 7 February 2001
Published

The report summarises the audit and other related activities of the ANAO in the period June to December 2000. It provides a consolidated report of the ANAO's integrated audit products tabled during the period. Key issues examined in the ANAO's performance audit activity in the period were:

  • risk management in a corporate governance framework;
  • outsourcing and asset sales;
  • contract management;
  • service delivery;
  • data management/management information systems; and
  • legislative implementation.

The report also summarised the results of a report summarising the final results of the audits of the financial statements of Commonwealth entities; and dealt with issues regarding financial management issues, controls and processes arising from the financial audit activities conducted during the period.

Entity
Audit Activity Report
Published: Wednesday 10 May 2000
Published

The audit reviewed the effectiveness and probity of the policy development processes and implementation of improved access to Magnetic Resonance Imaging services. The objective of the audit was to examine and report on the effectiveness and probity of the processes involved in:

(a) the development and announcement of the proposal to improve access to Magnetic Resonance Imaging (MRI) services announced in the 1998 Budget, including negotiation with the diagnostic imaging profession; and

(b) the registration of 'eligible providers' and 'eligible equipment' to enable the payment of claims for MRI services on the Medicare Benefits Schedule

Entity
Across Agency
Published: Friday 7 February 2003
Published

The Audit Activity Report: July-December 2002 summarises performance audit, financial audit and other related activities for the ANAO for the period. The key issues arising from the performance audits are summarised against the ANAO themes. The appendices in the report provide a short summary of each of the audits tabled for this period, the audits in progress as at 1 January 2003 and a list of the presentations and papers given by the Auditor-General and ANAO staff.

Entity
Audit Activity Report
Published: Thursday 6 June 2002
Published

The objective of the audit was to assess the administrative effectiveness of Australian Customs Services (Customs) drug detection strategies for air and containerised sea cargo and small craft activity. Within the scope of the audit, the following areas were examined :

  • intelligence and law enforcement cooperation;
  • air and containerised sea cargo;
  • cargo examinations and technology;
  • small craft activities;
  • Customs funding arrangements (including funding for NIDS initiatives): and
  • governance, including performance reporting.
Entity
Australian Customs Service
Published: Tuesday 23 September 2008
Published

The objective of the audit was to assess the effectiveness of the management and administration of the Communications Fund, including an assessment of:

  • the development and implementation of appropriate investment strategies; and
  • the robustness of the governance structures and controls relating to investment activities.
Entity
Department of Broadband, Communications and the Digital Economy; Department of Finance and Deregulation
Published: Tuesday 22 April 2003
Published

The audit assessed DITR's and the ATO's administration of the R&D Tax Concession including review processes for registration and subsequent expenditure claims, by eligible companies. In particular, the audit focussed on measuring performance, risk management, and information systems including security and data integrity.

Entity
Australian Taxation Office; Department of Industry Tourism and Resources
Published: Friday 10 May 2002
Published

The audit examined the administrative processes that the department has in place to support the administration of RAP. The objective of the audit was to determine whether funding was being allocated in accordance with the RAP policy guidelines and whether the department was managing RAP contracts to ensure that desired outcomes are achieved

Entity
Department of Transport and Regional Services
Published: Thursday 11 May 2006
Published

The objectives of the audit were to provide assurance that Artbank was effectively meeting its charter of: acquiring art by contemporary artists; expanding the number of public places that Artbank's collection is rented and displayed; and managing its collection and rental scheme. The audit also examined Artbank's governance arrangements, and its programmes for marketing, client development, performance management, budgeting, debt management and also sought client feedback on Artbank's operations via a survey.

Entity
Agriculture Fisheries and Forestry Australia; Department of Communications Information Technology and the Arts
Published: Thursday 13 April 2000
Published

The audit reviewed the coordination of export development and promotion activities across Commonwealth agencies. The objective of the audit was to assess the extent to which export development and promotion activities are managed in a coordinated manner to maximise their effectiveness and transparency, and to minimise duplication. Particular attention was given to:

  • Austrade's role in coordinating and advising on the development of export programs across Commonwealth agencies; and
  • the design, delivery and evaluation of programs consistent with the Mortimer review design criteria agreed by Government.
Entity
Across Agency
Published: Tuesday 21 June 2005
Published

The objective of the audit was to express an opinion on the effectiveness of HOP management having regard to: compliance with applicable Australian Government policies; compliance with internal guidelines to assist loans officers to assess applications and manage loans; and programme performance reporting.

Entity
Indigenous Business Australia
Published: Thursday 21 February 2008
Published

The objective of the audit was to assess whether selected regulatory agencies have cost recovery procedures and practices which comply with the Government's guidelines. To address this objective, the audit assessed the management of cost recovery against the following criteria:

  • regulatory agencies have clear and consistent cost recovery procedures to identify their activities and costs, and set fees and levies;
  • regulatory agencies have effectively implemented their cost recovery procedures;
  • regulatory agencies regularly monitor and review their cost recovery activities; and
  • regulatory agencies regularly report on their cost recovery.
Entity
NO-DEPTS-LISTED
Published: Wednesday 22 December 1999
Published

The audit reviewed the Commonwealth management and regulation of plasma fractionation. The audit objectives were to:

  • assess the administrative and financial effectiveness of the Department of Health and Aged Care's contract management of the PFA;
  • assess whether the TGA's implementation of post sale regulatory arrangements adequately protects the community's interests; and
  • assess the extent to which agencies have implemented the recommendations made in Audit Report No.14 1995-96 concerning funding of plasma products and regulation of plasma products manufactured under the PFA.
Entity
Department of Health and Aged Care
Published: Wednesday 26 July 2000
Published

Mr P.J. Barrett (AM) - Auditor-General for Australia, presented at the Australian Corporate Lawyers Association and the Australian Institute of Administrative Law Conference on Outsourcing

Published: Thursday 29 June 2000
Published

The objective of this follow-up audit was to assess whether Defence had taken appropriate action on recommendations made in the ANAO's 1995 audit report on Management Audit Branch (MAB), which is responsible for internal audit in Defence, and to assess whether the internal audit function in Defence could be improved.

Entity
Department of Defence
Published: Monday 10 August 1998
Published

The objective of the audit was to evaluate the efficiency and effectiveness of Austrade's management of customer services to Australian exporters, with particular reference to:

  • performance as a customer-focused organisation;
  • achievement of quality customer service through its client service initiatives; and
  • measurement and evaluation of its customer service performance.
Entity
Australian Trade Commission
Published: Sunday 21 February 1999
Published

Mr P.J. Barrett (AM) - Auditor-General for Australia, presented at the 1999 ACPAC Biennial Conference Commercial Confidentiality - Striking the Balance

Published: Tuesday 19 October 2004
Published

The ANAO Audit Report No. 51 of 2001/02, Research Project Management, Commonwealth Scientific and Industrial Research Organisation, assessed the effectiveness of CSIRO in administering research projects to deliver required results. The audit made nine recommendations designed to improve project management in CSIRO. The purpose of this follow-up audit was to assess the extent to which CSIRO has implemented the recommendations of the previous audit and of the JCPAA.

Entity
Commonwealth Scientific and Industrial Research Organisation
Published: Friday 17 October 1997
Published

The objective of the audit was to review AUSTEL and the Spectrum Management Agency's approaches to service delivery against recognised good practice and to identify opportunities for the new Australian Communications Authority to adopt the relevant features of these approaches in its service delivery.

Entity
Australian Telecommunications Authority (AUSTEL); Spectrum Management Agency