1553 Items found
Published: Monday 8 March 1999
Published

The purpose of the audit was to assess whether management of parliamentary workflow by the agencies reviewed was efficient and effective and to identify elements of good practice. In assessing agency effectiveness and efficiency, the audit focussed on issues of client service such as timeliness, quality and cost. It considered also the governance framework and accountability arrangements relevant to parliamentary workflow, as well as more operational considerations including the use of information technology, development of relevant management information and suitable benchmarking processes.

Entity
Centrelink; Department of Defence; Department of Family and Community Services; Department of Health and Aged Care
Published: Tuesday 24 March 1998
Published

The objectives in auditing the sale were to assess the extent to which the Government's sale objectives were achieved; review the efficiency of the management of the sale process; assess whether the sale arrangements adequately protected the Commonwealth's interests, including minimising ongoing Commonwealth risk; and identify principles of sound administrative practice to facilitate improved arrangements for future trade sales, particularly the later phases of airport sales.

Entity
Department of Transport and Regional Development; Office of Asset Sales and IT Outsourcing
Published: Monday 27 October 1997
Published

Mr P.J. Barrett (AM) - Auditor-General for Australia, presented to the National Public Sector Accountants Conference; Sydney

Published: Thursday 20 June 2002
Published

In 1999-2000, the ANAO conducted an audit in Centrelink to determine whether its planning, monitoring and costing arrangements provided a sound basis to underpin its delivery of quality, cost effective customer services. The report of that audit, Audit Report No. 43 1999-2000 Planning and Monitoring for Cost Effective Service Delivery, Staffing and Funding Arrangements, was tabled in Parliament in May 2000. The objective of this follow-up audit was to assess whether Centrelink had implemented a comprehensive costing system as a basis for planning productivity improvements and accounting for its expenditure of purchaser funds. The ANAO examined Centrelink's current costing system to determine if it reflected the design and implementation characteristics that were outlined in Audit Report No. 43.

Entity
Centrelink
Published: Thursday 10 October 1996
Published

Mr P.J. Barrett (AM) - Auditor-General for Australia, presented at the Launch of MAB/MIAC Report 22: Guidelines for Managing Risk in the Australian Public Service, Canberra

Published: Monday 30 June 2003
Published

The objective of the audit was to assess the Commonwealth's administration of the Automotive Competitiveness and Investment Scheme (ACIS) . The audit reviewed program governance, scheme promotion and registration, management of credit allocations, and compliance processes.

Entity
Department of Industry Tourism and Resources; Australian Customs Service
Published: Friday 31 May 2002
Published

Mr P.J. Barrett (AM) - Auditor-General for Australia, presented an Occasional Paper

Published: Friday 13 October 1995
Published

Mr P.J. Barrett (AM) - Auditor-General for Australia, presented to the International Consortium on Governmental Financial Management - Washington

Published: Friday 22 June 2012
Published

The objective of the audit was to examine the effectiveness of DVA's administration of mental health programs and services to support younger veterans.

Entity
Department of Veterans' Affairs
Published: Friday 13 December 1996
Published

The objective of the audit was to assess the Australian Taxation Office's approach to client service and the provision of particular client services to Individuals Non-Business clients. The INB business line deals primarily with the tax affairs of individual taxpayers. Audit criteria were developed which examined the ATO's:

  • commitment to client service and understanding of client needs and expectations;
  • client service strategy and delivery of client services and products; and
  • measurement and achievement of service quality and client satisfaction.
Entity
Australian Taxation Office