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The audit reviewed the productivity and client service of IP Australia, a division of the Department of Industry, Science and Resources, which provides intellectual property rights in respect of patents, trade marks and designs. The objective of the audit was to examine the effectiveness of IP Australia's management of productivity and client service.
Mr P.J. Barrett (AM) - Auditor-General for Australia, presented at the Department of Finance and Administration's Learning Centre Lecture Series
The audit objective was to determine the DVA's performance in the economy, efficiency and administrative effectiveness of the delivery of income support payments to veterans and war widows. It was found that overall, DVA is paying the correct pension to the correct people in a timely fashion within the required accuracy levels.
Mr Ian McPhee - Auditor-General for Australia, address to the Risk Management Institution of Australasia -ACT Chapter Conference 'Building on Experience'
The objective of the audit was to assess the performance of the Child Support Agency in the administration of key aspects of the Child Support Scheme. The ANAO previously audited the CSA in 1993-94 and identified scope for improvement in the management and administration of the Child Support Scheme. Particular areas of audit concern included client service, staff training and debt management. The current audit has reviewed the CSA's progress in improving Agency performance since that time. The audit focused initially on the areas identified in the previous audit, but also sought to identify further opportunities for improvement where appropriate.
Mr P.J. Barrett (AM) - Auditor-General for Australia, presented at the 18th Commonwealth Auditors-General Conference, Malaysia
Closing the books processes sometimes referred to as 'month-end or year-end processing' are those processes undertaken by organisations in order to generate periodic financial information. This audit focused on the monthly closing the books processes undertaken at six of the material Commonwealth organisations, in order to provide some generic conclusions on the operation and effectiveness of these periodic processes in the Commonwealth and to identify opportunities for improvement.
The objective of the audit was to determine whether Centrelink's planning, monitoring and costing arrangements provide a sound basis to underpin its delivery of quality, cost effective customer services.
Mr P.J. Barrett (AM) - Auditor-General for Australia, presented to the International Consortium on Governmental Financial Management - Washington
Mr P.J. Barrett (AM) - Auditor-General for Australia, presented at the 25th National Conference of Association of Risk and Insurance Managers of Australasia Limited