The objective of the audit was to examine the extent to which the Department of Human Services (Human Services) has implemented the recommendations made by the Australian National Audit Office (ANAO) in Auditor-General Report No. 37 of 2014–15 Management of Smart Centres’ Centrelink Telephone Services; as well as Human Services’ performance against call wait time and call blocking metrics.

Mr P.J. Barrett (AM) - Auditor-General for Australia, presented to the Corporate Management Network Meeting, Rydges Lakeside, Canberra

Mr P.J. Barrett (AM) - Auditor-General for Australia, Opening remarks at a launch of a Better Practice Guide, Boathouse, Canberra

Mr P.J. Barrett (AM) - Auditor-General for Australia, presented at the CPA Australia National Public Sector Convention, Perth

Mr P.J. Barrett (AM) - Auditor-General for Australia, presented at the Global Working Group Meeting, Wellington, New Zealand

Mr Mr Ian McPhee - Auditor-General for Australia, presented at the CPA Australia 2013 International Public Sector Convention

Mr P.J. Barrett (AM) - Auditor-General for Australia, presented at the 1999 ACPAC Biennial Conference Commercial Confidentiality - Striking the Balance

Mr Mr Ian McPhee - Auditor-General for Australia, presented at the Institute of Public Administration Australia (ACT Division)

Mr P.J. Barrett (AM) - Auditor-General for Australia, presented at the MBA Governance Students at Macquarie University Graduate School of Management

Mr P.J. Barrett (AM) - Auditor-General for Australia, Address to University of Canberra students participating in the Graduate Certificate in Performance Auditing