1201 Items found
Published: Wednesday 9 March 2005
Published

Given the importance of customer feedback to Centrelink's business, the ANAO considered it timely to conduct a series of performance audits relating to Centrelink's customer feedback systems, particularly in relation to its delivery of the services then provided on behalf of FaCS. The overarching objective of this series of ANAO performance audits of Centrelink's customer feedback systems was to assess whether Centrelink has effective processes and systems for gathering, measuring, reporting and responding effectively to customer feedback, including in relation to customer satisfaction with Centrelink services and processes.

Entity
Centrelink
Published: Thursday 5 March 2015
Published

The audit objective was to assess the effectiveness of the development and administration of the Fifth Community Pharmacy Agreement (5CPA), and the extent to which the 5CPA has met its objectives.

Entity
Department of Health; Department of Human Services; Department of Veterans' Affairs
Contact

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Published: Wednesday 22 June 2011
Published

The objective of the audit was to assess the effectiveness of the Department of Agriculture, Fisheries and Forestry’s administration of EC measures and the implementation of the pilot of new drought reform measures.

Entity
Department of Agriculture, Fisheries and Forestry
Published: Wednesday 31 March 2004
Published

In April 2002, the ANAO tabled Audit Report No.40 2001-02 Corporate Governance in the Australian Broadcasting Corporation ( the 2002 audit). In August 2003, the ABC submitted a report to the Joint Committee of Public Accounts and Audit (JCPAA) on its progress in implementing the recommendations from the 2002 audit and the JCPAA report. This follow-up audit examined the ABC's implementation of recommendations from both reports, using the ABC's progress report as its base.

Entity
Australian Broadcasting Corporation
Published: Wednesday 24 October 2012
Published

The objective of the audit was to assess the effectiveness of FaHCSIA‘s performance of its lead agency role in coordinating whole-of-government commitments to closing the gap in Indigenous disadvantage.

Entity
Department of Families, Housing, Community Services and Indigenous Affairs
Published: Thursday 19 June 2014
Published

The audit objective was to assess the effectiveness of DHS’ implementation of initiatives to support the delivery of services to Indigenous Australians.

Entity
Department of Human Services
Contact

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Published: Thursday 19 March 2009
Published

The audit objective was to assess the effectiveness of the Department of Health and Ageing's administration of health workforce initiatives in rural and remote Australia.

Entity
Deparment of Health and Ageing
Published: Monday 24 June 2013
Published

The objective of the audit was to assess the effectiveness of the Australian Taxation Office’s management of its property portfolio.

Entity
Australian Taxation Office
Contact

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Published: Friday 11 July 2025
Published

The ANAO Corporate Plan 2025–26 updates the previous corporate plan and outlines how we intend to deliver against our purpose over the next four years (2025–26 to 2028–29). The corporate plan is the ANAO’s primary planning document — it outlines our purpose; our strategic priorities; our operating context; and the priorities, activities and performance measures by which we will be held to account.

Contact

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Published: Tuesday 28 June 2011
Published

The objective of the audit was to report on the effectiveness of Defence’s approach to the acceptance into service of Navy capability, and to identify where better practice may be used by CDG, DMO and Navy.

Entity
Department of Defence; Defence Materiel Organisation