This audit would examine the effectiveness of the Department of Health, Disability and Ageing’s (Health’s) implementation of star ratings for residential aged care.

The star ratings system was introduced in December 2022. An overall star rating and star ratings in four categories (compliance, residents’ experience, staffing and quality measures) are assigned to residential aged care services on a public facing website (My Aged Care) operated by Health. The star rating system aims to help older Australians and their representatives make more informed choices about their care and to help aged care providers to see where they are performing well and how they can improve. In October 2024 the Commonwealth Ombudsman made a public statement expressing a view that star ratings were not sufficiently meaningful to help people make informed decisions about their aged care. From November to December 2024 Health ran a consultation process on planned design changes to star ratings. Health has stated that an evaluation report was expected to be provided to the Australian Government in early 2025.

This audit would examine the effectiveness of the Department of Health, Disability and Ageing’s; the Independent Health and Aged Care Pricing Authority’s; and the Aged Care Quality and Safety Commission’s exercise of functions in relation to supporting residential aged care provider viability.

In 2023, the Aged Care Taskforce reviewed funding arrangements for aged care and noted that structural issues mean that the residential aged care sector’s financial viability is poor. Five recommendations were specifically aimed at modernising accommodation funding and improving viability. The government’s September 2024 response to the recommendations included commitments to changes to ensure residential aged care providers have the funds they need to invest in residents’ comfort, keep facilities open and build new facilities; and reviews of accommodation pricing and the accommodation supplement. Regulatory changes are anticipated with the commencement of the Aged Care Act 2024 on 1 November 2025. The Act includes provisions designed to support the viability of for-profit and not-for-profit residential aged care providers.

The audit will assess the effectiveness of selected entities in meeting one or more Australian Government requirements related to climate change and may assess the effectiveness of policy owners with respect to supporting entities to meet requirements.

The Australian Government has developed policies and requirements aimed at supporting the public service to respond to climate change. These include: APS Net Zero Emissions by 2030; the Climate Risk and Opportunity Management Program; and the Commonwealth Climate Disclosure policy.

• APS Net Zero Emissions by 2030 aims to support the achievement of net zero in government operations by 2030. It includes the requirement for non-corporate Commonwealth entities to develop Emissions Reductions Plans.
• The Climate Risk and Opportunity Management Program aims to support entities to consider climate risk and opportunities as part of decision-making processes and enterprise risk management.
• The Commonwealth Climate Disclosure policy is the Government’s policy for Commonwealth entities and Commonwealth companies to publicly report on their exposure to climate risks and opportunities, as well as their actions to manage them, delivering transparent and consistent climate disclosures to the Australian public.

This audit would assess whether the Department of Veterans’ Affairs (DVA’s) procurement of counselling service providers for the Open Arms program has been conducted in accordance with the Commonwealth Procurement Rules.

Open Arms is a counselling service for Australian veterans and their families, provided through DVA. Open Arms counselling is delivered by a national network of mental health professionals, both in Open Arms centres across the country and by partnerships with private psychologists and social workers, called Outreach Program Counsellors (OPCs). In 2022–23, 323,874 Open Arms services were provided to 43,134 veterans and their families with the program costing $115.6 million. In February 2024, DVA commenced a procurement process to develop a panel of OPCs. The establishment of the panel is expected to be completed by 30 June 2024.

This audit would examine the effectiveness of the Australian Government’s response to scams in Australia.

Scams are a growing threat to Australian consumers and businesses, with financial losses to scams reported to be at least $3.1 billion in 2022 (a 72 per cent increase on losses recorded in 2021). In 2021–22, 65 per cent of Australians were exposed to a scam attempt, up from 55 per cent in the previous year. Since 1 July 2023, the National Anti Scam Centre in the ACCC has aimed to link government organisations, industry and Australians to work together to prevent scam activity. From 1 July 2026 the Scams Prevention Framework, coordinated by the Department of the Treasury will come into effect. This is expected to formalise the work of the department in coordinating scam prevention efforts with industry.

This audit would assess the effectiveness of the early implementation of the Rewiring the Nation program. The Australian Government allocated $20 billion to establish the Rewiring the Nation program in the October 2022–23 Federal Budget. The Rewiring the Nation Office in the Department of Climate Change, Energy, the Environment and Water is responsible for managing the program, the Australian Energy Market Operator will act as a technical advisor, and the Clean Energy Finance Corporation will act as the financing arm.

The program has supported several transmission projects including VNI West (KerangLink) between Victoria and NSW; Sydney Ring – Hunter Transmission Project; Central-West Orana Renewable Energy Zones; HumeLink; and the Marinus Link between Tasmania and Victoria.

This audit would assess the efficiency and effectiveness of the Australian Taxation Office’s (ATO) management of taxpayers involved in the ATO’s Client Identity Support Centre (CISC).

When an individual has had their identity compromised, the ATO through the CISC supports the taxpayer to continue to participate in the taxation and superannuation system with further safeguards around their ATO account, and monitoring processes over their tax records.

This audit would examine whether the National Anti-Corruption Commission’s (NACC) procurement activities are complying with the Commonwealth Procurement Rules and demonstrating the achievement of value for money.

This audit would examine the stand up and early implementation of Medicare Urgent Care Clinics (UCCs) to provide assurance that the Department of Health, Disability and Ageing (Health) has administered UCC funding appropriately and is monitoring and evaluating the performance of UCCs to ensure the model is meeting its objectives and achieving value for money. Health describes the purpose of UCCs as helping to reduce pressure on hospitals and emergency departments, through providing urgent care in a general practitioner setting that is open seven days a week, early and late.

The October 2022–23 Federal Budget included $235 million over four years to commence the roll-out of 50 Medicare Urgent Care Clinics (UCCs). In the 2023–24 Federal Budget, the Australian Government announced $358.5 million over five years to establish 58 UCCs. In the 2024–25 Federal Budget, the government announced a further $227.0 million to boost the capacity of UCCs including by establishing another 29 UCCs, for a total of 87. In March 2025, the Prime Minister and Minister for Health and Aged Care committed an additional $644 million to open another 50 UCCs, with more clinics planned in every state and territory.

This audit would assess the effectiveness of the National Disability Insurance Scheme (NDIS) Quality and Safeguards Commission’s (the NDIS Commission’s) management of the restrictive practices undertaken by NDIS providers to NDIS clients.

Section 9 of the National Disability Insurance Scheme Act 2013 (NDIS Act) defines a restrictive practice as any practice or intervention that restricts the rights or freedom of movement of a person with disability. Under the National Disability Insurance Scheme (Restrictive Practices and Behaviour Support) Rules 2018 certain restrictive practices are subject to regulation. The NDIS Commission has regulated restrictive practices under the NDIS since the entity was established in 2018. This includes monitoring the use of regulated restrictive practices and promoting their reduction and elimination.

Across the four quarters of 2022–23, an average of 4,480 participants were subject to unauthorised restrictive practices, and an average of 12,253 participants were subject to regulated restrictive practices.