The objective of this audit is to assess the effectiveness of the Department of Social Services’ (DSS’s) and Services Australia’s management of the accuracy and timeliness of welfare payments.

Audit criteria

The ANAO proposes to examine:

  • Do arrangements between DSS and Services Australia support effective oversight of payment accuracy and timeliness?
  • Have DSS and Services Australia established effective processes for monitoring, reporting and continuously improving payment accuracy and timeliness?

Contribute to this audit

The ANAO welcomes members of the public contributing information for consideration when conducting performance audits. Performance audits involve the independent and objective assessment of the administration of an entity or body’s programs, policies, projects or activities. They also examine how well administrative support systems operate.

The ANAO does not have a role in commenting on the merits of government policy but focuses on assessing the efficient and effective implementation of government programs, including the achievement of their intended benefits.

The audit you have selected is currently collecting audit evidence and is seeking input from members of the public. We particularly value information that deals with significant matters or insights into the administration of the subject of this audit. Information can be submitted either by uploading a file, or by entering your information into the comments box below.

While your contribution will be considered, and handled with care, you will not automatically receive feedback about your contribution. However, if you provide your contact details, you may be contacted regarding your contribution.

Please note that contributions are intermittently monitored. We aim to consider all contributions within 14 days of receipt.

We anticipate accepting contributions to this audit until Sunday 5 March 2023.

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8 MB limit.
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Work program portfolios

This in-progress Performance audit is featured in 2 annual audit work program portfolios: