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Browse our range of reports and publications including performance and financial statement audit reports, assurance review reports, information reports and annual reports.

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Through Insights, the ANAO aims to contribute to improved public sector performance.

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The ANAO work program outlines potential and in-progress work across financial statement and performance audit.

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About us

The Australian National Audit Office (ANAO) is a specialist public sector practice providing a range of audit and assurance services to the Parliament and Commonwealth entities.

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The objective of this audit is to assess the effectiveness of the Department of Veterans’ Affairs’ (DVA’s) management of the compensation claims backlog.

Audit criteria

The ANAO proposes to examine:

  • Has DVA effectively managed the backlog?
  • Has DVA administered the claims system to improve efficiency and veterans’ experience?
  • Has DVA undertaken monitoring and reporting on performance to achieve intended outcomes?

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audit

Note

If you have questions about the claims process or your claim, or need support, please contact the Department of Veterans’ Affairs by: 

  • Calling 1800 VETERAN (1800 838 372): Speak to a DVA staff member who can guide you through the process, answer questions and if required, identify additional support;
  • Visiting a DVA office or Veterans’ Access Network (VAN): Get in-person help with lodging your claim. Use the location finder to find your nearest office;
  • Emailing support: Reach out to primary.claims@dva.gov.au for help with documentation or claim status; and
  • Calling 1800 011 046 or go to Open Arms to get support or find out more. If you need counselling or support, Open Arms is a free and confidential 24-hour service for current and ex-serving ADF members and families.

Work program portfolio

This in-progress Performance audit is featured in 1 annual audit work program portfolio: