The objective of this audit is to assess the effectiveness of the Department of Veterans’ Affairs’ (DVA’s) management of the compensation claims backlog.

Audit criteria

The ANAO proposes to examine:

  • Has DVA effectively managed the backlog?
  • Has DVA administered the claims system to improve efficiency and veterans’ experience?
  • Has DVA undertaken monitoring and reporting on performance to achieve intended outcomes?

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Work program portfolio

This in-progress Performance audit is featured in 1 annual audit work program portfolio: