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Managing the veterans’ compensation claim backlog
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The objective of this audit is to assess the effectiveness of the Department of Veterans’ Affairs’ (DVA’s) management of the compensation claims backlog.
Audit criteria
The ANAO proposes to examine:
- Has DVA effectively managed the backlog?
- Has DVA administered the claims system to improve efficiency and veterans’ experience?
- Has DVA undertaken monitoring and reporting on performance to achieve intended outcomes?