This audit would examine the effectiveness of the Australian Government’s response to scams in Australia.

Scams are a growing threat to Australian consumers and businesses, with financial losses to scams reported to be at least $3.1 billion in 2022 (a 72 per cent increase on losses recorded in 2021). In 2021–22, 65 per cent of Australians were exposed to a scam attempt, up from 55 per cent in the previous year. Since 1 July 2023, the National Anti Scam Centre in the ACCC has aimed to link government organisations, industry and Australians to work together to prevent scam activity. From 1 July 2026 the Scams Prevention Framework, coordinated by the Department of the Treasury will come into effect. This is expected to formalise the work of the department in coordinating scam prevention efforts with industry.