814 Items found
Published: Friday 20 February 2004
Published

The objective of this audit was: to form an opinion on the adequacy of selected agencies' approaches to monitoring and evaluation of government programs and services delivered on the Internet; and to identify better practices and opportunities for improvement. In order to achieve this objective, the audit examined the websites and Internet-delivered services of five agencies.

Entity
Across Entities
Published: Thursday 11 May 2000
Published

The objective of the audit was to determine whether Centrelink's planning, monitoring and costing arrangements provide a sound basis to underpin its delivery of quality, cost effective customer services.

Entity
Centrelink
Published: Thursday 16 August 2001
Published

The audit examined some key aspects of HRD in relation to Centrelink's Customer Service Officers (CSOs). The objective of the audit was to determine whether Centrelink had appropriate systems and strategies in place to ensure that its CSOs had access to the skills and knowledge necessary to meet expected levels of performance and customer service.

Entity
Centrelink
Published: Tuesday 2 June 2009
Published

The objective of the audit was to assess the effectiveness of DoHA's management of the planning and allocation of aged care places and capital grants, in accordance with the Aged Care Act 1997.

Entity
Department of Health and Ageing
Published: Wednesday 3 March 2004
Published

The audit reviewed the ATO's collection and management of activity statement information. The audit paid particular regard to:

  • the environment into which activity statements were introduced;
  • taxpayer concerns with activity statement administration;
  • the mechanisms the ATO uses to capture and process activity statements;
  • the change processes the ATO uses to change and test activity statement IT systems; and
  • the management methodology used to report on, and assess the performance of, activity statement related systems and processes.
Entity
Australian Taxation Office
Published: Wednesday 27 June 2012
Published

The objective of the audit was to assess the effectiveness of the ATO’s administration of external debt collection arrangements.

Entity
Australian Taxation Office
Published: Wednesday 21 April 2010
Published

During the preparation of the ANAO's Planned Audit Work Program 2006–07, JSCEM suggested that the ANAO consider a possible performance audit into the efficiency and effectiveness of the AEC's management of elections. JSCEM's suggestion was considered in the planning and preparation for this performance audit, which focuses primarily on the AEC's administration of the CEA in the lead-up to and conduct of the 2007 general election.

Entity
Australian Electoral Commission
Published: Wednesday 25 February 2009
Published

The audit focussed on performance information reporting by the submarine System Program Offices on reliability, safety systems and logistic support services. In the context of the sustainability arrangements, the audit considered combat system upgrades and personnel escape and rescue systems. Any arrangements that the Commonwealth may be considering regarding the potential sale of ASC were not within the scope of this audit.

Entity
Department of Defence
Published: Monday 11 October 1999
Published

The Department of Defence spends some $2.4 billion a year on major equipment acquisition projects. The audit objective was to assess Defence's arrangements for higher-level management of major equipment acquisition projects. The principal aim was to formulate practical recommendations that would both enhance Defence's management of major acquisition projects and provide a degree of assurance about its ongoing apparent capacity to do so efficiently and effectively.

Entity
Department of Defence
Published: Tuesday 20 April 2010
Published

The objective of this audit was to assess the coordination of Australian, State and Territory Government climate change programs and the integrity of measuring and reporting of Australia's greenhouse gas emissions and abatement. Particular emphasis was given to the:

  • coordination of Australian Government and State/Territory climate change programs;
  • integrity of the national inventory to measure Australia's greenhouse gas emissions; and
  • integrity of measuring and reporting government abatement measures.
Entity
Department of Climate Change and Energy Efficiency; Department of Innovation, Industry, Science and Research